Staybridge Suites Lafayette-Airport

I give this place exactly a 0. Not because of the hotel itself, but because of the customer service. I stayed here on business this week and on 2 different days was promised several services by the front desk. None of the promises were carried out, and no one has followed up with me about any of it. Therefore, I wasted half of my evening waiting on empty promises. Please, stay at the hotel across the street.

Visiting from Lake Charles for a night out on the town. Very nice place! Better than we expected. Clean and spacious. We had a queen suite. Good service and friendly. Complimentary breakfast good and a plus. They have plenty of different amenities. This is definitely our place when we plan to visit Lafayette, again.

Wow. Wish I could give this place a half star! The hotel is very nice, well kept, clean, and my room was spacious.
So why would I give them a half star?!
How about customer service. Or the lack of!
I am in Lafayette, LA for a few days for work. I drove over very late from Houston and wasn’t expecting to check in until around 2:00am. Because of that, I had the courtesy to call the hotel ahead of time to let them know. They took my name and said that it was fine! Great!
Well, I ended up arriving at the hotel around 1:30am. Walked into the lobby to check-​in, and there was no one at the front desk. Ok, no big deal, I’m sure someone will come soon. Or so I thought!
I waited around a few minutes at the front desk and no one came. There wasn’t a bell or anything, so I decided to call the hotel to see if anyone would come! After 5 – 6 calls to the hotel, no one came. Keep in mind, I just drove 4+ hours and it’s 1:30am, I’m ready to get some rest! So I decided to walk around the lobby and up and down a couple hallways to try to find someone, but no luck. It’s now been about 10 minutes and I haven’t seen a hotel employee yet!
I ended up making my way back up to the front desk and felt kind of helpless at this point. Thoughts of sleeping on the lobby couch or in my car were becoming more of a plausible option.
After a few more minutes of wondering what to do, I called the hotel again. And again, no answer. What the hell am I going to do, I have to meet with a client in 6 hours and I haven’t had a minute of sleep yet!
A few more minutes go by and I hear some noise coming from the office area behind the front desk. I yelled «hello» and a couple seconds later a woman came out to greet me. Well, I say greet. She walked out and didn’t say anything.
Our conversation went something like this.
Me: «Umm, I’m here to check-​in.»
Hotel employee: «Last name?»
Me: «Kinard.»
(Several minutes go by without her saying anything while she types on the computer. Meanwhile I put my ID and credit card on the counter because I know the routine.)
Hotel employee: «How many room keys?»
Me: «Just one is fine.»
(She types on her computer again for a few minutes, hands me my ID and credit card, and then gives me a room key.)
That’s it!!? Yep.
Let me recap on a few things that common courtesy might have included.
I wasn’t greeted first of all. After waiting in the lobby for 15 – 20 minutes without being helped, you’re not even going to say «hello» or «I apologize». Get real!
Second, I travel often for work, and I’ve been a loyal IHG Brand member for quite some time. Every single hotel I have gone to since becoming an IHG Gold Member has thanked me for being a customer and offers me a complimentary gift bag or points towards my account. Not this time, she didn’t even mention it!
Let’s see. What next? Oh! How about just being personable? Aren’t you like. The face of the hotel? A customer service representative? Have some respect for customers instead of treating us like trash.
Anyone who’s ever stayed at a hotel will understand this next one. How about, «the elevators are right over there to your left, your room is on the 4^th floor, if you need anything else just let me know.» Having a bad day lady?! Jeez.
Again, I wish a half star was possible.

Wow! Very impressed with cleanliness and service! Good price — and low pet deposit fee ($ 15). Great stay!

Stayed at this hotel while in town for a wedding. The room and hotel were nice, but the staff was excellent. Ebony at the front desk made our check in happen even though my credit card company was being difficult. Dog friendly place.

Love this room 1bedroom suite with kitchen I like this hotel friendly staff gd food very nice came here awhile back I really liked it.

A very nice hotel! The rooms were very clean and updated. Breakfast was pretty good, had Canadian bacon tho would’ve rather had regular bacon. The pool and hot tub was nice and warm but we had to get the leaves out ourselves. Didn’t know they had dvds to check out til we were leaving that would’ve been nice to know. We took a cab to the Cajundome to see Lady A, cost $ 14 there and back.
Staff was extremely friendly and helpful!

My husband stayed here on business this week. He was very impressed with the courteous staff. He checked out today and received a work related package at the hotel after checkout. A lady by the name of Kamari called and let me know there was a package for him. Her exact words were «your husband checked out this morning and he has received a package that looks very important so we wanted to contact him to let him know». I called my husband and he was able to get the package. He is working in the area this week and was not sure if he would need to stay another night so he checked out this morning. Turns out he has to stay one more night but unfortunately Staybridge was booked solid so he had to find other arrangements. Thank you Kamari and staff to for your amazing service. He will definitely stay there again on his next trip!!! We will too next time we go to Louisiana for vacation!

Staying here while in town for a family gathering. I was loving this place until Someone Stole my Tablet out of my room! I am outraged… I was violated. I’ve never had something like this happen. Staybridges needs to do better background checks on their employees. Outraged and will NEVER stay here or recommend this place. Beware unless you want your stuff stolen too. I am hoping they handle this properly and rectify the situation.

Aside from some sub-​par concierge service at the front desk, this facility was awesome. For the price it was clean and well decorated. The amenities were awesome. The location was perfect for Lafayette… close to lots of places to eat and get gas. There was a lot of activity and it felt very safe. I regretted that we were only staying one night. I would definitely return.

Would’ve been a five star review as we liked the newness of the hotel, complimentary breakfast and location… But did not enjoy the piles of hairs in our bathroom when we checked in. Made me feel dicey about letting my kid roam about. Otherwise, a place we’d stay at again. We were there in December, 2013.

tl;dr: Nice play to stay. Could have been better. I was spoiled by the excellent experience at another location with same chain.
I really wanted to like this hotel. I had a fabulous experience at the Staybridge in Montgomery, Alabama and, to be fair, perhaps I had been hoping the experience would be comparable. It was not.
The front desk staff was very helpful, which I appreciated after getting unexpected stuck in Lafayette due to a freak winter storm which closed down the highways.
I am a very light sleeper and always ask for an extra quiet location. She did give me a room which was far from the elevator, which ordinarily would do the trick. Unfortunately, from my room, I was able to hear trains passing by at all hours while blowing their horns. Why they need to blast their horns in the middle of the night is a mystery, but blow they did.
One of the things that I like about Staybridge is their evening social hour with dinner which is available free to all guests. I skipped the food as it was pork. When I checked out the wine, I saw two bottles with just a tiny bit left in each one with no other bottles in sight. One of them even had a small piece of cork floating inside. Not terribly appetiziing.
Like many similar hotels, Staybridge provides breakfast. Again, I was disappointed as I compared the experience to the property in Montgomery. There, the food seemed fresh and there were a number of options. I was pleased to even find healthy granola. Here, the cereal included the more typical — Lucky Charms and Frosted Flakes — not for me. Tried the oatmeal; I love oatmeal, but this was inedible. Went to get orange juice — machine was empty. I imagine it probably might have been ok for many people, but I had wanted more.
The room was nice with king sized bed and sleeper couch, along with kitchenette. We ran out to Roly Poly to get what must be the only healthy food in the area (super nice people there) and brought it back, so having plates in the kitchen was nice.

*Edit 6÷7÷14:
I see this has been put in the unhelpful review stack. That’s unfortunate because we stayed here for 3 months, and the review is less likely to be seen. If you want to stay at a place long-​term where the manager seemed sociopathic, that’s your call. That I’m motivated to revisit this review after nearly 6 months from the original review and edit should carry some clout in itself. My fiancée and I stayed at the hotel across the street, Homewood Suites, for the rest of our stay in Laffayette — 3 more months. The staff was quite a step up from Staybridge and the hotel overall is nicer — and a bit more expensive. I reviewed that hotel as well.
*End of edit
Preface: Review given a 1 because I felt the poor management of the hotel should be weighted heavily. I will capitalize the manager of Staybridge Suites in Lafayette, LA name, DELAYNA, throughout the review to sully her as much as possible in the course of the review. I’m going to copy and past this review to every hotel review site possible.
My name is Rob Davis and I stayed in STE 103 from Sep ’13 — Dec ’13. My fiancée is a travelling nurse and we stayed here for 3 months. The hotel, save for the manager, DELAYNA, and 1 other employee were warm and friendly and made me feel as if I were staying in a 4 star hotel. Our stay ended abruptly when we got a call from the manager, DELAYNA, indicating we still owed money from our reservation that had just ended (The next week we were going to start another 3 month reservation).
DELAYNA indicated, correctly, that we were not charged the same amount we were the first 3 weeks of our stay — a difference of about $ 25. DELAYNA acted professionally during this time, addressing my fiancée as ma’am, etc. DELAYNA demanded that we pay the amount; she told my fiancée that SHE should have spoken up about not being charged enough, shirking all the responsibility of getting the right amount received for our stay rather than her employees, who for about 9 weeks asked for the lesser amount.
My fiancée made a poor decision and decided to pay the difference owed. I WOULD HAVE NEVER DONE THIS. I approached the counter after they had been talking a while and didn’t know the full story, otherwise I would have strongly objected. We were no longer in a financial position to pony up more money for the remainder of the week as we had paid for the full week already, at the previous amount asked of us, plus paid the amount «owed». When DELAYNA realized we weren’t able to stay and for that matter didn’t WANT to, given the unprofessionalism of DELAYNA, who should have «eaten» the difference owed because of the hotel’s mistake, not ours. We had always paid on time and had not caused any disturbances during our stay.
DELAYNA gave us 1−½ hours to move 3 months of clothing, our 2 dogs, etc., to a new hotel claiming that she needed to show that room as available. This was right after Xmas and their were a TON of rooms available. Later, after spending some time moving, we realized that the time frame were given was not feasible or reasonable to move our pets and 3 months worth of stuff. My fiancée addressed with DELAYNA in
private this matter; I followed shortly thereafter and witnessed my fiancée speaking with DELAYNA in private per my fiancée’s request and my fiancée was in tears. This is the first time any voices had been raised; I told her (voice raised) that I would have NEVER paid the difference my fiancée did and how poor the customer service was. DELAYNA remained incorrigible and said there was nothing she could do and said if we weren’t out by the time given — she gave us an additional 30 minutes — she
would call the cops (maybe they would’ve helped us pack?)
Perhaps DELAYNA strikes you as arrogant. That’s a good start but curiously she seems elitist also. I have stayed in well over 100 hotels/​motels in my day 1 star– 5 star. My fiancée has as well. Pound for pound I haven’t had a worse experience with the management.
Footnote: I do NOT take the attitude of the customer is always right — that is bull excrement. However, in this instance, we were very professional and civil and got the treatment of a parolee who wasn’t well-​behaved by the manager of Staybridge
Suites in Lafayette — DELAYNA. If I were her employer I would fire her for this one offense without warning as it was a clear indicator of her sociopathic-​like character. There is no room for DELAYNAS in the service industry, never mind a nice
hotel.

I stay at this hotel every time I come back to Lafayette. Enough said.

My first experience with this hotel chain. I stayed over a long Thanksgiving weekend where it seemed like most if the staff was not working. My room went uncleaned, trash over flowing and I had to ask to have it finally cleaned. So I’m not sure just how good their house keeping service really is. The breakfast was OK, really nothing to brag about and the entrée portion varies daily. I would give this place a second chance for it appears to be a kept up property and close to many true restaurants that you can walk to.

Great hotel… almost as good as being home! I travel extensively and the rooms, the staff, the facilities and the excellent breakfast makes this hotel a top notch great place to stay when in Lafayette, LA!

I’ve been at the Staybridge about 3 nights a week for the past two months and it’s fantastic. Every. Single. Person. I’ve come into contact with here has always had a terrific attitude and friendly, helpful demeanor.
Due to work schedule I rarely get to try the complimentary hot dinners, but I do manage to partake of the breakfasts every morning. Great setup. I usually take a bagel with me and one day I asked if they had any peanut butter (I don’t eat dairy) and the lady working the breakfast apologized and said they didn’t carry it. Starting the next day, and every day since, there has been peanut butter on that breakfast buffet.
The rooms are large, clean, and functional. My client recommended this place to me and when I heard the price I was a little worried it was going to be a dump, but it’s very new and very well maintained. It takes me less than 10 minutes to get to my office downtown, even in the middle of morning rush hour.
There’s a pool and gym and business center all available on the first floor, as well. Great setup, great price, and great people.

Stayed at this Staybridge Suites for three nights and was a very impressed with this facility! The employees went out of there way to acknowledge us and help with directions to different places.
Highly recommend!

I flew into Lafayette, Louisiana for a super quick turnaround trip. I needed a place to stay for one night and thanks to my boy BFF’s friends & family hook-​up, I found Staybridge Suites for a whooping $ 66.00 for one night.
My flight arrived at 8:30 and after I was dropped off, I later realized they had no restaurant inside. I was by myself and Betty, the front desk gal suggested I don’t walk alone that time of night for a quick bite. To the left of the front desk is a small galley of frozen food, canned food, chips, soda, juices, beer and wine and other random snacks you can warm up or cook in the comfort of your own suite since each room had a small kitchenette and a fridge that dispensed its own ice, nice!
I have to admit, I was super impressed with the cleanliness of this establishment. I mean, I was in the sticks, so I didn’t know what to expect. Staybridge certainly set the bar high to the other hotels I briefly checked out on line before picking them.
I’m so glad I stayed here. I was only here for no more than twelve hours, but the Lean Cuisine dinner, wine and bag of pretzels I had purchased in the galley served its purpose before I knocked out on the comfy bed as I watched that Bizarre Foods freak on the big plasma TV I had in my room.
Betty even offered to send the security guard (that was helping her at the front desk) on a Taco Bell run for me if I wanted that. Talk about Southern hospitality, it was super nice of them, but I politely declined. She also told me they offer complimentary shuttle service to the airport, huge plus!
Another ginormous plus was the complimentary breakfast they have from 6:30 to 9:30(?) for their guests. The Lean Cuisine held me over until the morning, but I was ready to feast. It was nice to see a nice spread of scrambled eggs, sausage patties, breakfast burritos, fresh fruit, a make-​your-​own fresh waffle station, grits, bagels, pastries, Wolfgang Puck’s signature coffee (good stuff), freshly squeeze lemonade and a variety of juices and the soda fountain station. I packed my plate with some warm goodness and sat at a stool as I watched the news. It all hit the spot, but I was just tripping out how friendly everyone was, it’s not like that much here back home, but it was nice to experience that.
Dan the maintenance guy drove me to the airport yesterday morning and he was super friendly also. It was a quick 2.78 mile drive there, but he filled me in on what Louisiana has to offer. Seeing a drive-​thru daquiri bar right down the street was unbelievable. You will never see that in California… lol! Also saw some jailbirds in striped uniforms cleaning the side of the road. He said they’re non-​violent crime prisoners so they’re good. Seeing what they were wearing promptly caught my attention, so I couldn’t help but ask what was up!
Anyway, I will certainly stay here again for the incredible service and bright smiles all around. Their hotel is about a year old and has all the amenities except for not having a late service restaurant on-​site for those that arrive late and without their own method of transportation.
It’s great they have a free business center near the elevators for guests to use. I checked work email for five minutes and thought it was nice to have all the necessities I’d find at work quickly available to me, if it was absolutely needed.
If you’re ever in Lafayette, I would highly recommend staying at Staybridge, they were all wonderful there and it sounds like they have a lot of random fun festivals I was missing out on this coming weekend.