Jackson & Foster Heating & Air

Called this morning for a service appointment for a client as the A/​C unit was cycling on and off in their home and the client was leaving to go out of state for the next week and was concerned about a fire hazard with one of the units in their home. Jackson & Foster had installed equipment there and was their servicing agent. Simply wanted them to pull the breaker or shut the unit off until a full diagnostic could be done. Vanessa, their office manager or scheduler, stated that they were too busy to come out even on an emergency basis, that their next appointment was not until the first of the year and that I should call around to get someone else to come out. I said that Jackson and Foster was their service provider and that they preferred to keep using their services and does she really want an existing customer to look elsewhere for service. She stated they have no time and simply hung up. Very, very rude treatment. Apparently no customer loyalty. Would not recommend using them as they don’t really seem to care about their clientele. They are there for you if they have the time, otherwise, apparently, you are out of luck.

Having problems with the fan, would not ramp up to high speed. They installed the unit ten years ago. The tech came out, charged $ 124 and didn’t fix the problem. Said everything was fine, when it wasn’t. When I called to complained, all they wanted to do was sent the tech out again. I kept asking them, do you have a tech that has worked on problems like this before. Wouldn’t answer my question. I didn’t want to spend another $ 124 and still have a broken fan. They say «100% satisfaction guarantee» but I guess that’s not true.

Troubleshot our problem quickly. It was a hot day as well. Our technician Dan was courteous and professional. I credit him for sticking with it until the problem was solved! They were punctual and clear on their estimates. Would have sweated it out with another company.

100 degrees in Santee and my a/​c stops blowing cold air, J&F squeezed me in on the schedule, came out and had it working in under an hour. Friendly & knowledge tech, fast service, reasonable rates! Thanks Jackson and Foster

Jackson and Foster has always done a professional job for my family. The Foster family runs a good ship.
Today’s visit was no different. Our A/​C unit stopped cooling. Dan showed up and quickly diagnosed the problem. Within a couple of hours, he was done, and even looked the system over to make sure that everything else was okay, and replaced the filters at no extra charge!
I would not hesitate to recommend or use them in the future.

We recently purchased a 30 year old home and called on Jackson and Foster to install a new heating and air system. They came highly recommended by a friend. We were set up with an appointment within a day. The estimator came out and was friendly, professional, and knowledgeable.
They performed the work on time. The technicians who came out did an excellent job and were very thorough and clean doing their work.
Extremely impressed with this company. They are true examples of how a company should do business.

Great experience with this company! They came out because some of the vents we not blowing air. They diagnosed the issue quickly and resolved the issue. They ran in to some obstacles as my condo layout is interesting. They adapted to the situation and completed the job. My AC works perfectly now. Friend staff with great customer service!!!

Dan came out to repair our humidifier during the «off season». It turned out not only to be a more complicated repair than anticipated requiring two trips to find the part and install it, the weather got hot and despite being incredibly busy he got back and finished the job. This wasn’t the usual repair and Dan did a great job staying on the task until he finished.

My AC unit was not delivering enough airflow to certain rooms so I had them come out to check it out. The technician spent all but a few minutes feeling the air from the vents but did not check the duct at all. They said that they would do a damper adjustment for $ 700. We consented to the work and the technician returned to closed off a few vents. The «damper adjustment» was done in less than 20 minutes. I do not see why it costs $ 700 for that work.
I ended up climbed up in the attic and discovered a duct that had been disconnected from the vent. That was the actual problem that the technician failed to diagnose…
When I called to complain, they suggested a new AC unit… It is quite comical really.
I would not use them again.

I’ve done business with Jackson & Foster, originally Jackson & Blanc, for 21 years. Two AC units and two heaters have been installed by this company, the most recent a heater in October 2011. The techs, most recently Dan (who is superb and has an upbeat personality), have serviced the units semi-​annually for all of those years. Satisfaction has been paramount with the company and Dan Foster. Many thanks to all and to Vanessa for her courtesy and assistance in scheduling.

Mike came out to give me an estimate on installing two a/​c units into a pre-​plumbed house. He spend an hour or so poking around. Spoke well about his business. He did suggest I go with one a/​c unit since I would only use it only about 10 days a year or so as I live on the coast. Interesting idea. He was personable. He sat and chatted awhile about nothing which was a bit uncomfortable, but what he was fishing for was the amount of my other bids. He made a comment how he wasn’t getting that out of me and then left. Mike told me he’d send me an estimate. Never did. One star for wasting my time. I went with Air Plus Heating and Cooling.

Outstanding customer service! They really CARE about their customers and do what it takes to be sure they are satisfied. We had a recurring problem which was difficult to diagnose. The technicians came out repeat times and got it fixed. They are always courteous, communicate what they are doing and are here when they say they will be. The management and the techs are all very professional, knowledgeable and all around great! This is an honest Company that you can rely on. We highly recommend them for both heating and air conditioning work!

They came by on short notice when some of the bigger companies told me it would be 4 – 6 days before they could even take a look at our furnace. They also didn’t hit me with a mandatory $ 65 to $ 95 up front fee for and estimate. The technician, Eric Johnson was extremely professional and our furnace was fixed in less than an hour. I highly recommend Jackson & Foster.

The owner contacted me after reading my review. He seemed sincerely wiling to help and took responsibility for the problems I had. I was one of their first customers after they broke off from the commercial division. The people who installed my unit no longer work for the company. I realize how hard it is to get good employees. Especially when the economy was booming. The fact that he personally called me leads me to the conclusion that they have a lot more attention to details than they had when I had them install my unit. ( Unilocal made me rate the business again for an update. I can’t comment on their current work so I put 3 stars.)

I had a great experience with Jackson & Foster when they installed new HVAC ducting for the re-​routing we needed done in our attic space. Both Louie (who initially came out to quote the project) and Kory (who did the installation) seemed very knowledgeable, and were straight forward with answers to our questions. This company was the first, out of several bids, to look at our original ducts and point out that they may have asbestos (which we then verified with lab testing). I was pleased with their attention to detail and the care they put into the finished product!

I just recently moved into a new condo and found out that there were some problems with the air conditioning unit. Jackson and Foster sent out a technician who was very prompt and efficient. He explained the problem to me and gave me several option to choose from as far as the extent of the repair and the cost. The air conditioning unit itself is old and it was kind of a messy job for the tech, but he cleaned up everything after he was done. He again explained what he did in good detail when he was through. Overall I would say that the customer service was great, and I would definitely recommend them to my friends for any AC problems!

My parents were having AC issues and didn’t quite no why. Ryan Foster came out to there place and checked out the unit. (I’m guessing he is the Foster of Jackson and Foster.) Turns out nothing was wrong it just needed a little tweaking. Anyway, the problem was fixed right then and there with a minimal charge. He could have totally up sold us and I would have no idea. They also replaced the air filters for free! He said that he had the exact size in his truck and it was not a big deal. Maybe to him, but to me I felt it was a really nice gesture. If you are having problems with your heating or air give them a call to inspect, you expect a friendly guy, and wont have accept overcharging. HAHA! Loving this company right now!

Great, great, great customer service!!! I was out visiting my bf’s parents in east county and these guys had come over to replace their filters. The tech was so friendly and knowledgeable.
I was so pleased, I called them out to our place when I was having some weird AC issues and received the same wonderful service.
No creepy guys lurking through your house! Major plus!

Back when it was cold n wet right before xmas my furnace stopped blowing hot air and I called Jackson and Foster based on a friend’s referral. They were very prompt in taking care of me and had me up and running before he left. I’ve never had a service/​tech person offer to put covers on their shoes to avoid bringing in mud and water into my house but now that I’ve seen it, I’m gonna expect all repairmen to have the same courtesy. Reliable, friendly service when you really need it, don’t hesitate to call if you’re heating or AC is amiss.