Avis Rent A Car

This is one of the worst companies I have ever had to deal with. Don’t be fooled by their low prices. Case# 15 673 248 I purchased a van to rent for the day for a wedding, I returned the van late by 2 hours. Totally my fault. However they told me the extra charges after I returned the van, Which is more than a regular 24 hour day rental. So I said I’d keep it for another day. They said No. Sorry you already gave us the keys that were 1 foot away. Then after dealing with a very rude manager they had me sign off that the van was returned, only to send me an email later on saying that their was a 1″ scratch on the front Bumper. Totally a BS call, But now trying to make me pay for a new paint job. This is all because I tried to argue with the manager. DON“T BUY FROM THEM.

Great service
I Returned a car took another one n 10 mnts.
Whatever u r looking for ull find it there.

I’m hesitant to give a review until I’ve used a company a few times so I can review them properly. I rent a car 2 – 3 times a month to go to LAX and Avis is the only reasonable priced company for that. There’s another Avis much closer to my house (in the Embassy Suites) but I happily go a little further for the great customer service here. Joseph runs this shop well and always goes the extra mile to help. Always remembers my name and does the little things that make me feel like a valued customer. Embassy Suites Avis by comparison.
Once a car I returned had scratches on the bumper (from a previous customer) and when I got the runaround by Avis national headquarters, Joseph jumped right on it to find all the documentation and took care of it all for me. I can’t think of many other people who went above and beyond to take care of me. 2 thumbs up to Joseph.

Terrible. «Reserved» a car online yesterday, got a «confirmation», and today they have NO cars available. Neither do the next two closest locations. Don’t ruin your vacation by trying to rent a car at Avis.

For the first time in 17 years I found myself in a motor vehicle accident that was going to require my car to spend some considerable time in the body shop. My insurance company preferred I used their rental agency of choice, but since I’m a believer in «shop local» and this particular Avis is owned and operated by a local family here, I decided to spend my insurance company’s money with them. The reservation was super easy… They let me know what kind of vehicles were in the price range that my insurance company would reimburse for. Once on the lot, they allowed me to select whichever vehicle i felt most comfortable with. As a side note, Joe, (the young man behind the counter) would have explained every knob, dial and switch had I let him. I did allow him to pair my bluetooth phone to the car’s interior sound system and it was off I went. For the next 30 days I had nothing to do but drive, fill up with gas and drive some more. When my car was completed at the body shop, they allowed me to leave the rental at the lot and coordinated on their time to go get it. The did everything right, from setting up direct billing with my carrier to making sure I got my car back with a full tank of gas. I hope I’m not in the need for a rental car anytime soon, but if I am, I won’t hesitate to return to this Avis in a heartbeat.

NO AIRPORT FEES! That’s what I absolutely love about this place. Vehicles are clean and upgraded (fleet is not standard, DVD, leather seats, SeriusXM)… Awesome staff :)

Horrible customer service! They don’t clean their cars either. Plenty of other better choices to rent from. Really bad experience for me.

Do not rent from these scammers! They rented me a dirty car for 24 hours, so I didn’t really care. Drive it an hour north to visit friend and hour south to return it. When I got my credit card statement, there was an additional $ 54 cleaning fee for excessive dog hair. I didn’t even have a dog with me! Even the national Avis customer care wouldn’t do a thing. Horrible service and got scammed!

Made a reservation that got confirmed, when I wanted to come and pick up the car, was told that they don’t have my car type and offered another car — same price but worse gas mileage.
I went ahead with the rental, but I won’t be back after this.

Highly recommendable. I own a limo company and whenever we have high demand they are able to accommodate us and provide a black/​black SUV at an excellent rate. Joseph and Ziad were great and very understandable when I kept the SUV for a week instead of a couple days. Clean location, immaculate vehicles and great customer service.

Great Sevice at this Avis Location. Rented A BMW 5 serious for the weekend they were very helpful.

I rent cars from avis la jolla anytime I go to Vegas. The people at this location are sincere and value my business. I rented the camaro SS coupe last time and flew up the 15. The car was clean and gas was full. The dude set up the Bluetooth for me too. Thanks Philip! Thanks avis la jolla!

Not much point in making a reservation for a car with a GPS, if when you turn up the staff nonchalantly shrug their shoulders and say «we don’t have a GPS right now». Not much use to me when I have many, many places to go and don’t know one side of California from the other. Reminded me of the Seinfeld sketch.
Not cheap, we got a corporate rate as this was a work visit and seems they know it because the cost was astronomical.
Next time, if I am paying, I am sure I can get it ALOT cheaper and I won’t bother asking for a GPS. I will use the one I had to buy for $ 400 because Avis La Jolla know how to take a reservation but don’t know how to KEEP a reservation, which after all, is the most important part.

I needed a rental car on Sunday Nov. 28 and called this location approximately five minutes before closing. Phillip helped me and stayed approximately 30 minutes beyond closing to help me. He was professional and courteous and the experience was great. If more people ran a business this way and provided this type of customer service they would have more business. Thanks Phillip!

I went here to get my rental car after dropping my mercedes off at the local repair. I was there early and it opened up a little after 8am which was the posted time. I had to wait for some drivers that worked there or something to get out first. When I got to the front I was welcomed by a nice person who got me out of there quickly. I would recommend this place. I don’t know the rates if they are cheap or not, but it was fine for me since I wasn’t paying anyways.