Enterprise Rent-A-Car

Workers there are pretty friendly and the cars are nice and clean.

Excellent service. Connor went out of his way to make sure I got the right car and dropped me off at my destination even though it was a little farther than their policy allows. Outstanding service and offered military discount and AAA discount. Keep up the good work

Horrible experience. They lied to me twice when I was trying to pick up my car.
I went to their office the day before pickup and they promised me that there will be a car for me tomorrow. However the next day when I was trying to pick up my car, they told me we have no car for you and let me waited for half a hour. What the hell???
OK after 30 minutes I showed up, and they drove me to Del Mar office instead of calling Del Mar office to send a car to me. I had to drove from Del Mar to La Jolla to pick up my friends and I was half a hour late.
Also they double charged the rental fee. They charged about 360 bucks for my five days rental. However the actual amount is around 188 for 39 bucks per day. I had to go back to ask them to return my money. They totally messed up and I was so annoy.
Although they gave me 20% off for next time I won’t go back again.

John was amazing. He provided exceptional customer service and made the whole process seamless and worry free. He explained all of the details in the contract clearly and made sure that I understood everything. I will definitely be back to rent a car here. Two thumbs up!

The Pacific Beach location had given me a large car that I did not want. I was forced to call around to find a location that had the smaller size car I wanted. The La Jolla location had the size car I wanted and swapped it out for the one I didn’t want from Pacific Beach. They took care of the paperwork and even called the next day to see how I was doing. I highly recommend them.

A poor representation of Enterprise– Horrible attitudes and customer service. I received substandard service, unnecessary stress and a late start on my long business travel.
The staffing changed at this location and not for the better. I book most of my rentals for business travel. The drive to my meeting is over 2 hours long; therefore, I ensure I am on time to pick up my car rental. I arrived 5 minutes before this location opens. I’m standing outside of the front door. The staff is inside, one gal standing behind the counter talking to the other guy who is standing on the opposite side of the counter with his back to me. They just stand there talking. It’s a glass door, they see me, I see them. The manager is behind them. It’s now 3 minutes until 8 and they stay there talking until a little after 8 am. They then unlock the door. I am told they do have a premium car available; however, its filled with their «stuff». The gal tells me «you can wait for the premium car or you can take a standard car that’s ready right now. I decline and advise I prefer the premium car I reserved. The 2 of them are unfriendly and walk out. It takes over 10 minutes before they bring the car around. The other woman is there and I believe she is the manager. She’s just as unfriendly, she was there while they stood there talking while I’m waiting right outside of the door, was present while I was offered the standard car and apparently she has no problem with all that took place. The previous week I experienced the same wait outside while they talked inside with the doors locked at 4 minutes until 8am. The young guy who was there was incredibly unfriendly and unhelpful as well– I think his name is Connor. There was another staff member there last week when I rented on 10/​14, he no longer works at this location; however, was there helping out. He was the only glimpse I saw of what Enterprise promotes– good service and a friendly attitude. Thankfully my company also provides a discount thru a couple of other car rental vendors (my employer has over 350,000 staff members). I called the Enterprise corporate office while I was waiting for them to remove the «stuff» from the premium rental. I filed a complaint and was ensured the complaint would be investigated. I prefer to continue to rent from this location because it’s more convenient. I actually took a picture of the two of them talking while I waited outside. Wish I could upload it. The previous staff always provided a brief overview of the car– this is really helpful because sometimes its a type of car I’ve never driven. Additionally they ask if I have any questions about the car. This staff had me sign the paperwork and walked away– not a single word on both occasions, about any of the cars components or to ask if I had any questions or concerns.
It’s more important to me that the staff are helpful versus friendly. My safety is not compromised if they are unfriendly; however, if there is something important related to the car– cruise control, etc., that is a priority.
Hopefully the corporate office can intervene. I believe the current staff is not only a poor representation, but pose a risk to the company in general. The onsite manager sets the standard and holds the key to ensuring her staff provide adequate service.

Reservation was at 1pm. You get there and are told they have no cars… well then why take a reservation. And take the credit card, charge it and after thatvsay «no cars right now, maybe in an hour «…Really?

This is like a tale of two cities: I gave a 5 star review for Enterprise Miramar for above-​and-​beyond outstanding customer service; my experience here was the opposite. I would have given only 1 star but they did rent me a reliable vehicle at the correct price quoted. I would have returned to the Miramar location but here was my situation:
My 48 year old brother had just died suddenly requiring a last minute need for me to drive up to Orange County from San Diego to be with my family. My car key had broken off, stranding me at work — and thus requiring the need for a rental. Additional problem: it’s already 5:30PM. This La Jolla Enterprise location is open and walking distance from my work and thus made a logical choice. I don’t have a major credit card, only a M/​C debit card. Their policy in this case requires a hefty cash deposit, recent pay stubs, and a utility bill — prohibitiively difficult to assemble at the last minute and under these circumstances (also I don’t even have a physical bill with my mailing address as I’m paperless with my company and even offered to show staff emails from SDG&E). After explaining my situation (and the additional fact that I had been an Enterprise customer for over 20 years) they simply stated that they could not rent to me unless I could meet their requirements. Finally after speaking to a manager they «generously» waived only the utility bill aspect and agreed to proceed. But here’s the kicker: even though I had to repeatedly explain the situation involving my painful personal loss, at no point during my phone call, face-​to-​face car pick up or drop off, did one employee have the common decency to wish me even the simplest of condolences — just silence, blank stares or «have a nice day!»
I understand the agency’s need for their policy and requirements. However given these particulars (including my long history as a reliable customer) I would have expected more willingness to work with me — and certainly more compassion. It’s always hard to know what to say to someone who is grieving, especially from a stranger. I get that. How about, «I’m sorry to hear that» or «sorry for your loss.»
Next time I need a rental I’ll certainly be back at the Miramar location!

Well I also had a bad experience with lies from these people. I called saying that I was going to pick-​up my car later on that day and they confirmed it would be fine to go at 2 pm instead of 8 am and that they would put a note under my reservation. I arrived there and my car was gone! They said they never saw a note for my reservation and I was also supposed to pay a fee for «my
Mistake»??? Terrible business. Stay away!

This branch was awesome! Everyone I spoke with so helpful and friendly. I originally tried to make a reservation online and was unable to for some reason because I had a drop off in LAX. I just called direct and they took care of everything. The car was ready when I arrived to pick it up and in great condition! I think the thing that made it stress free is the fact they did not push me to upgrade or to purchase insurance when I already have it! Bottom line, helpful, quality, professional and very friendly service!

I rented a car from this place two month ago and this woman Britney was dealing with it. I reserved a car by phone and the car was OK except some very smelly mixture of smoke and something else. What really disappointed me was that this woman Britney force me to purchase this CDW even I repeatedly refused because I have CDW with my credit card. This Britney said enterprise do not deal with third party insurance company such as credit card company (apparently she was LYING, because I just rented from another branch, the mira mesa one, they are fine with my credit card insurance. Later I even called enterprise customer service and they reconfirmed the policy that credit card insurance is fine). She was so forcefully pushed on buying the CDW that she force me to call my personal auto insurance company given that I do not want to buy that CDW. After 15 minutes fight on the CDW thing I finally gave up because I was late for work and I need to get a car right away.
With that the woman earned 17 dollars X 6 days CDW fee for the company and permanently lost me as a customer of the Enterprise. This is the worst car rental experience I had in years. I will never return to any Enterprise branch in the future.

My experience with this branch is just AWESOME!!! the staff are friendly, has a great sense of humor and they really converse with you, so customer service is above 100% they go above and beyond to deliver a professional, helpful, and quality service. I highly recommend this branch for car rentals, and i think i’m going to be a regular customer here LoL.

Renting a car from this location has consistently been one of the best rental car experiences I’ve had because of the top notch customer service here! The staff is friendly, professional, and go out of their way to let you know that your business is valued. I have been here multiple times and it’s never too busy. They always have a great selection of cars available. It is also nice that they are located right next to a gas station in case you need to fill up before returning. I highly recommend this branch if you are staying in the La Jolla area. You will not be disappointed!

Great place with friendly staff.
I made a reservation online for a trip and things were off to a smooth start. This was my first time renting a car so I was a bit wary and had heard a lot of horror stories about hidden fees and shady cars but this was not the case and ended up being a great experience.
As soon as I walked in I was greeted. The staff were very kind and sincere. They had my car ready on time and even upgraded me from economy to compact. After renting the car for 4 days I returned it and paid a great price with no hidden fees. They even asked if I needed a ride anywhere afterwards.
I would definitely come back here to rent again.

I don’t normally call out rental car companies, but this time, I had to. Our experience was outstanding, in part due to the great advice and help from Kait, our agent. We only needed the car for one day — our last — in San Diego. We thought about the 8 hour rental option, but the cost was pretty much the same for the whole day. Kait suggested we return the car to the airport, saving more than ½ the cost of a cab or limo, while giving us more flexibility. She took the time to give us good instructions as to the car return (probably the easiest location I’ve ever had to find), her phone number if we had any issues and a great car which got us where we wanted to go and got us to the airport. We also got an upgrade, which was a pleasant surprise. The process was efficient and got us on the way to the Zoo quickly.
They also picked us up, which made a difference as our hotel didn’t offer as good a rate. If you can’t shop around in advance for the cheapest car, or need something special (or just want to be treated REALLY well), check out this location. Right at the Sheraton, it is an easy option if you are in the area.

These guys went the extra mile for me. When I did my road test for a CA driver’s license, I was told I couldn’t use my Miata because it had no front license plate (I think it would have been fine but I guess I was being a weenie.)
Anyway, I rented a car from these guys for a test. Enterprise had given good results in the past, in about five cities across Canada and the US, so I usually start with them.
When I showed up at the DMV and tried to get going with the test, apparently the registration in the car hadn’t been updated or something… I don’t remember exactly. What I do remember is that the DMV supervisor got on the phone with this location and they immediately faxed over an updated/​amended registration. Crisis averted!

i’ve rented a car from enterprise from several different locations in the past — mostly from downtown and in kearny mesa. since this one is a smaller branch, they don’t have as many choices for car selection but are very convenient if you are nearby especially in the big hotels.
the major plus is that this one tops it off for awesome customer service. the staff is efficient, professional and friendly.
the kearny mesa folks wouldn’t pick me up since i was out of the area and transferred my reservation to this location. the hiccup was that the rates vary from each location which someone mistakenly told me was the same. i may look like a teacup poodle but i turned into a grumpy bulldog. by that point, i was pressed for time to head to a meeting in la and needed a solution pronto.
thankfully, these guys offered to drive me to kearny mesa and let me drop the car off with them. they get 2 thumbs up and a heck ya!