Pacific Community Credit Union

no matter what time of day I come in, cynthia is always greeting me with a warm smile and great attitude. She is a primary reason why I stay with this credit union. she is such a pleasure each time! thank you!

PCCU has become a disappointment year after year. They absorbed my old credit union (OCHA) years back and it has never been the same. OCHA… they treated you like family. Not the case with PCCU. When you don’t really need them, they are willing to help, but when you need your credit union the most, PCCU will turn their back on you.
No loyalty to very long term customers. Very sad and incredibly disappointing…

Their website says they offer free checking — and why wouldn’t they, since isn’t that usually the whole point of joining a credit union? But lo and behold, I sign up online, and moments later they call me and say they don’t offer free checking; this is borderline fraudulent behavior — how can your website say you offer free checking, but you actually don’t? Banks are out of control these days, and it seems to be getting worse.

Not happy at all. Been with this credit union for more than a decade. Charged me a late fee because my PAYROLL. I repeat, A PAYROLL check was not cleared. For almost 5 years now, I have to call every single week for my check to clear. My hard earned money has to be called in. Unbelievable. This past week, when I deposited my check, I couldn’t call them because they were closed for the New Year. By the way, the telephone message said «We’ll be back January 2^nd» that was a complete lie. Now, I’m stuck with 90 dollars of late fee even though the Money is technically there. First thing tomorrow, I will be withdrawing everything and closing my account.

I’ve been banking with then since 2012, opened my account at their west covina branch. That branch had closed, and they assured me that I could make deposits at schools first credit union without any issues. I made sure to ask how long would it take for funds to clear if deposited into the atm. They stated as long as it’s one of those machines that counts the actual cash and doesn’t take an envelope «should» clear immediately if not the next business day. Boy were they wrong, took a total of 8 business days. More than 2000 dollars of cash was deposited over the course of a month. Was charged 12 times, 9 were 5 $ for transferring money from my savings to cover it and once I exceeded the max withdrawal from savings they charged 30 $ 3 times. Opened my account with 30k in my savings. So glad I took it out. They resolved my issue by stating that the person I talked to was wrong, w/​o a name they couldn’t do anything. :-(

Worst bank ever they don’t greet customers. Treat u like a number. Make u go into these sterile pods where no one greets u and screens people talk to u through like ur some dirty animal. No deposit slips. Awful customer care or service. Would give zero stars

been a member for a month now. so far so good. Alma helped me with a re-​fi on my auto loan and received a line of credit account. couldn’t be happier.

I ended up with this bank after they took over OCHA credit union, I used to love my credit union (which i was with for 8 years) but i ended up leaving this one.
They took over all my accounts including my car loan I was only two or three payments away of paying it off and at that time I was in transition jobs so I was late on my car payment for about 2 weeks and the mont before I was late 1 week.
So I was not late even one month and they impounded my car. If you ever been between jobs you know it can be a difficult time.
I was humiliated and they made me feel like an irresponsible person when I had almost paid this car off and the original Loan was 18.000 dollars.
I left this institution as soon as possible

Being a member for 25 years, I can say that this is the best banking facility I’ve ever been associated with. Every employee is friendly & helpful. Just a pleasure to do business there.

I’ve been with PCCU for over 30 years and their service is great!

Everybody is very nice and helpful!, Got a free debit Visa card and my first box of checks was free. Very quick to open up my account there too.

Pacific Community is the best place to get a free checking account and auto loan. I recently bought a new car and their speedy loan services was excellent. Thanks for making it easy Pacific Community! And I love that jingle… your-​credit-​union – DOT COM!