Swiss Service Center, Inc

I brought in my late uncle Max’s 1923 Illinois Watch Co. pocket watch. They did a superb cleaning and refurbishing, and restoring to original timekeeping accuracy. It wasn’t cheap, but I feel it was worth it, and I’ll continue to bring them any pocket watch repair work I have.

I had warranty work on my Victorinox done at their old address in LaGrange (sent via mail). Aside from the long process (it took about a month, all-​in, to send it, repair it and receive it back), I was pleased with their work and professionalism.
More recently I took the same watch to their new address for a battery replacement and water-​resistance testing, it was $ 75. But it took only 20 minutes and Mizra was kind enough to show me a couple functions on it that I was unaware of.
I’ll be taking my Tag Heuer there soon as its battery died over the weekend.
I’m glad they’re closer to my home now.

I had my Rolex watch serviced by Swiss Service Center and was so pleased with the repair. When I got it back it ran and looked better that when it was new! Professional, friendly service, I wouldn’t take my watches anywhere else!

Highly capable and progressional. They were able to service my father’s Cartier Tank in short order for a very reasonable price.
The map made it a little confusing to find — the shop is actually in the alley that runs parallel to Calendar, just off of the big parking lot.

Brought a Swiss Army chronograph in that had stopped working. I’m a watch newbie and they were patient with me, answering some basic questions about operating a chrono and quartz movements. Didn’t end up deciding to get the watch fixed, but they gave me some straight forward advice that didn’t just seek to maximize their fees. Not sure why the negative reviews.

Had a perfectly fine, brief experience here. I brought three watches – two Swiss Army, one Tissot – in here for batteries. A battery and pressure test for each was $ 35, which seemed a bit steep to me, but from what I can tell, is about the going rate for Swiss watches. (That’ll teach me to stop living my high-​class lifestyle.)
The woman who helped me was perfectly friendly, and the watches were ready 45 minutes after I dropped them off – exactly as she told me they would be.
Since I haven’t gotten any heavy-​duty repairs done here, I can’t comment on that quality, nor on what some people seem to have experienced here.
Oh yeah, make sure to check their website for directions to the shop – it’s down an alley, and you might have trouble finding it if you haven’t been there before.

I recently received my watch back from the Swiss Service Center and I could not be happier with the work they did for me. Through a friend, I heard great things about this little shop in La Grange, and was a bit surprised to read the negative reviews from others. My watch is as beautiful as ever with a new link that looks like part of the original. The staff was helpful, and did a fantastic job! I won’t hesitate to return again.

Infuriating experience. When a layman asks for some guidance on how he should proceed to get a watched fixed THAT YOU CAN’T (or is it won’t?) FIX, you should do everything possible. Not belittle that customer or make it seem like you’re too busy to help. FAIL. Go somewhere else or if this is a monopoly, don’t buy Swiss Army. Jeesh.

My wife has a Longines watch. When the battery died I was excited to find a factory authorized dealer close by. They were able to change the battery right away, and at a reasonable price.

Two months after purchasing a new Swiss Army Watch, the knob fell off. The retailer directed me to this place, where they told me the part was not covered, and that the cost to «service» the watch was $ 110. Took it my local jeweler who repaired for $ 40.
I guess my beef is with Swiss Army for the quality of the product and this operation for taking advantage of the situation.