James & Williams Jewelers

Best jeweler ever! Most amazing customer service AND jewelry selection. Would recommend to all family and friends — my fiancée picked my engagement ring and could not stop telling me how helpful, knowledgeable, and friendly the staff was (especially for his first time looking for luxury jewelry!). I’ve known Danielle and the Hlavacek family for 17 years — this place is truly an establishment and I cannot emphasize enough what a wonderful business and friendly customer service they have. Would absolutely recommend!

I been dealing with James and Williams since years. From Rolex watches to Jewlery I always go to him first. All the staff is great and friendly idk about the review on here saying there rude but I know I always send in family and friends there and they always say the same thing. «Great Guys». Bill and Ron know there stuff.

James & Williams Jewelers helped me through the entire engagement ring purchase process. I talked with Danielle and Kristen before I came into the store to give an idea of what my fiancée was looking for. When I came into the store to look at options they had already brought in many different styles that matched what I was looking for and helped me fully understand the differences between each. In the end James & Williams Jewelers helped me pick out the absolute perfect ring that was exactly what my fiancée wanted. The ring is stunning and the help James & Williams provided me during the process was above and beyond. I was expecting the entire engagement ring process to be stressful and exhausting but James & Williams jewelers made everything easy and stress-​free. My fiancée and I are planning to buy our wedding bands for our wedding in May 2016 from James & Williams Jewelers. We highly recommend to anyone looking for high quality jewelry and a team of people that truly care about finding the right fit for what you’re looking for.

My friend and I were there on Friday, she was looking for engagement rings for her girlfriend. We walked in and the staff was looking at us, but nobody came up to us and asked us if we needed help. After a few minutes (we should have already walked out by then) an old man slowly started heading our way and asked us what we needed. When my friend said she was looking for a ring for her girlfriend you should have seen the look on this schmucks face. When we asked him what we were looking for (a halo with an infinity symbol) he said right away that they didn’t have anything like that. He didn’t even go to the counter to speak with us, he stayed in the corner of the store. Sir, you just lost an $ 8000+ sale. My friend will take her business to Hurst’s just down the street where they are as warm and friendly as can be.

I was referred to James and Williams by close personal friends of mine when it was time to go engagement ring shopping. I was also looking at a few other places, but the customer service and quality of product at James and Williams won out. I worked with Danielle, and she was amazing. She was not only extremely knowledgeable and kind, but very patient as well. I tend to be indecisive and making such a significant purchase, I was even more so than usual. Danielle’s patience and honesty throughout the entire process was exactly what I needed. After she found me a beautiful diamond within my budget, we discussed what I wanted for the band. I had come into this process with an image in my head of what the ring would look like, and it didn’t quite match the wide selection their jewelry designers currently offered (all of which were beautiful but just not what I had in mind for my girlfriend). Fortunately, James and Williams was able to custom make the band based on pictures I showed them and tweaks I made on the computer aided designs they created for me. The end product was absolutely perfect. I’m happy to announce that my girlfriend is now my fiancée, and we both can’t keep our eyes off the ring. Needless to say, we will be going back to Danielle and James and Williams when it comes time to purchase our wedding bands. I highly recommend this store and Danielle. They’ve earned another loyal customer.

I went to James & Williams looking for my first nice watch. I was surprised by the excellent customer services I received from Bill and his staff. I am a jeans and t-​shirt engineer that gets over looked at times. Bill and all the staff I met were great. After talking to bill for over an hour, I still decided to wait a few days for my big purchase. I came back a few days after and purchased my watch from Bill and received the same level of care. They have a loyal customer in me.

My fiancé, B, and I can’t say enough good things about James & Williams. He was shopping for a watch and made several visits to the store on his own to look again prior to me being able to go with him. We were finally able to get to Berwyn together and ended up spending a couple of hours finalizing his watch purchase and buying earrings for me. Ron couldn’t have been more helpful, and it was great to chat with Billy and the other staff who remembered B from his prior visits and seemed genuinely interested in him and that he love the watch he chose. Both of us have talked about how fabulous their customer service was and would recommend them to anyone. It’s worth the drive from the city and fighting the traffic on Cermak. They even have parking next door.

My husband and I got our rings at James & Williams. Can’t beat the service! Go see Danielle she will be super helpful. Maybe the hubby will go back for more jewelry.

I first went to James and Williams Jewelers while looking for an engagement ring for my now fiancé. It’s a pretty intimidating experience for a guy and the one thing I was worried about was getting taken advantage of because I know nothing about diamonds or even jewelry for that matter. However, after walking into J&W and speaking for a little bit with Danielle and Kristin, I knew I wouldn’t have to worry about this.
The first thing that impressed me was just how much they knew about the products they offer. I know that most jewelers know the four C’s of diamonds but they were able to tell me about where the different diamonds came from and what made an African diamond different from one mined in Canada. This helped in my decision making immensely because I was able to really get the best value possible.
I provided them with a budget that I was comfortable with and then they worked with me to find the best ring possible. Never once did I feel pressured to go above and beyond what I had set as my price point. They were tremendously professional and helped me pick out the perfect ring.
I also think that the fact that Danielle and Kristin are younger made the whole process much easier. With other jewelry stores I had stopped into I was working with older sales people and while that’s not a bad thing, I was able to relate to Kristin and Danielle much easier. I felt like they knew what my girlfriend would like.
The best part about the whole experience was after I had ordered the ring. An unexpected event came up with my family and I moved up my proposal date so that when we went to see everyone I would hopefully have a new fiancé. I called J&W on Wednesday (leaving to see family on Saturday) to see if the ring was in and they informed me that it was still being made. However, Danielle made a personal call to the manufacturer and was able to get the ring rushed to be there on Friday for me to pick up. They went WAY above and beyond what they should have and I can not thank them enough.
This is not just the best jewelry store that I’ve been to but it’s one of the best run businesses that I’ve done business with. They now have a customer for life!!! Before you make your next jewelry purchase go see them. You won’t be sorry.

The Hlavacks are absolutely wonderful people with exquisite jewelry! Its is worth the ride to shop here.

After looking at a few chain jewelry stores, my boyfriend, and I decided on a smaller, local store for my engagement ring. James and Williams has a good selection of engagement rings. I immediately fell in love with a Lazaro halo-​style ring. Our sales person, Debi, was very nice and was giving us a lot of options, but I had my heart set on the Lazaro. While we were discussing the details, the owner, Bill came over and was talking to us about the ring. He was very nice, open and we could tell he loved what he was doing and knew what he was talking about. He actually told us we could save some money by having the same exact ring, custom made by James and Williams. It would take a little bit longer, but the ring would be flawless and would fit the center stone, that I already had, perfectly. We decided to go for it. It took a month, exactly, but the ring is gorgeous. It was definitely worth the wait. I am so glad we shopped around and found this great store. I will definitely be going here for other jewelry purchases, namely a wedding band.