Broken Nail Boutique

Their online booking system does not do anything. Filled out online form and it said they would contact me in 2 – 4 hours. They didn’t. Called to confirm and the first girl hung up on me. Called back and some other girl told me they are completely booked. Asked why they didn’t contact me to tell me that and she had no response. Not going to ever bother again.

This place is like finding a hidden gem! Excellent treatment from management while booking appointments. I’ve literally emailed at 10pm and gotten a response that evening! The tech and therapists are very personable and do an amazing job. I’m very picky about my nails and massages; they meet all of my expectations. Try them! You’ll love this place!

My MIL introduced me to this place and it’s really nice but still laid-​back. It definitely fits in well in LaGrange. I’ve always enjoyed my experiences and can’t wait to go back.
Their space is clean, comfortable and the people are kind. I just wish they had jets in their pedi bowls. ;)

Seriously the best nail salon ever! Got my nails done a week ago today, traveled on vacation and no chips! Yes the nail has grown out and my cuticles need another quick trim but no chips! I’m amazed! And this is regular nail polish — regular Zoya Polish. This salon does great work. The owner Patty is wonderful and always accommodating.

I can’t say enough about my experience. This is by far one of the best salons I have been too. I have done the high end city salons and Broken Nail easily compares. Just had a shallac but will make this place my new go too!

I found Tomas!!! I have been looking for him for about 1 year now after he left one of the spas here in La Grange. I have had countless massages however his I put at the top. I told him the problem and I walked out pain free. I was a little sore from deep tissue but the next day I was refreshed. You need a good massage… he is the man for the job!

All I can say is this is probably the best shellac manicure I’ve ever had hands down. The neatness and cleanliness is impeccable! Aga was my nail tech and she was amazing and such a sweet person! I was very satisfied with her service. Everyone was extremely polite! I will definitely be coming back. I honestly wish I lived a lot closer I’d probably be in for a lot more services.

One of the more expensive places in the neighborhood, but by far the best. After trying 4 or 5 other nail salons near downtown La Grange and leaving with sloppy filing and paint jobs or bloody cuticles, this place was a breath of fresh air. The women here are extremely professional and meticulous at their work. The pedicure couches are awesome and relaxing! They have weekly and seasonal specials for nails, facials and massages that are also worth checking out as well. Enjoy!

Several trips to this spot, always good service, never make me feel rushed and it’s very clean. Good selection of colors and nice technicians — I like to go there even though it’s a little farther but the service and atmosphere make it worth the drive.

Since I have moved I have been looking for a spa for my eyebrow arching, facials and nails. This place is top notch, Majka is an amazing aesthetician and Tomy is an artist when it comes to nails.

I found my new nail place. I went the very first time with my friend who loves this place. I did a regular pedi and it was fantastic! The pampering and the attention was pretty great. I am on my feet all day as I work in the food industry, so my feet can be in pretty bad shape, but no problem because they took care of it. The second time I went on a Wednesday to go get a no chip, let me say it has been the best no chip ever. I had previously had to give my nails a break because the last place I went to ruined my nails completely! They would scrap the polish off making my nails weak and brittle. Not this place, they took off polish from another salon, and she did it with so much care that I could barely feel her taking it off! All in all I found my new nail place and look forward to coming back! I am also excited that they have more polish colors from the previous time I went!

When planning a mommy/​daughter day, my mom said she wanted a manicure with no-​chip shellac. I did my research and found Broken Nail.
After perusing their website, I found that they offer more than just one type of manicure. This alone excited me. I booked their almond mask manicure for me and a no-​chip shellac manicure for my mom through their website. The website booking is easy and convenient. You complete a form and the boutique emails you within two hours with the nearest opening based on your request. The day before the appointment, they even call to confirm your appointment time.
After you check in, they point you to the polishes so you can choose a color as is typical of any nail appointment. What was not typical was when they brought out the nail instruments. The tools were packaged in a sterile pack like tools you would see at the dentist’s office. I have never seen a facility use such sanitary precautions on each and every instrument that touches a client.
The manicure itself was far more pampering than anything I have ever had. They used an exfoliant on my hands followed by a mask. For the mask, they wrapped my hands in hot towels to set it. This was followed by lotion and a lovely hand massage.
All in all, there is nothing about Broken Nail Boutique that would keep me from coming back time and time again. The prices are reasonable and the space is absolutely lovely.

I love this place! Just be careful of you’re nail tech choice. I’ve had one bad experience, but of course went back to the first nail tech I had. I can definitely not complain, she is great! & most of them are! Slim choices on no chip colors, but it hasn’t stopped me from coming back!

Made a last minute appointment on a Sunday morn. They couldn’t accommodate a Mani and Pedi, but that’s our fault for not booking early! Even left a message and received a prompt call back. It became clear why they couldn’t do both as the Pedi took around an hour. Totally worth it. Don’t be impatient if you come. The attention to detail is worth the time and money. It’s also difficult to find. Ask for directions if it’s your first time.

I’m really and truly torn on how to rate this place. I came here for a «quickie» pedi and shellac mani (the most basic option). Both of those together took a little over 2 hours to complete. I’m all for some relaxation and pampering, but I was antsy as heck by the time I was done! It just seemed to take too long, especially since my nail specialist kept getting up and telling me she’d be right back, and then leave me sitting for anywhere from 3 – 10 minutes at a time.
My nail specialist was sweet as can be. She really wanted to make my experience enjoyable, so I appreciated that. My concern/​slight frustration comes from when I booked my appointment. You can book online and add any additional notes. In my notes I wrote that I wanted a nail design. They gave me a nail specialist who had no experience with designs. Everyone needs to learn, I get it, but we had to redo the design a few times before it worked out. It would’ve been more enjoyable to have someone with a little more experience.
Overall all, my nails look very good. Their cleanliness standards are one for the books– I’ve never seen such diligence in being clean, using new pieces for each person, and having medical grade sterilization techniques for the tools that aren’t disposable. That was amazing! At one point, while getting my feet pumiced, she dropped the tool on the ground. She immediately pulled the pumice piece off, threw it out, and wiped down the whole tool. She put a new piece on and kept going after that. It was super impressive!
I would return again. They have a lot of amazing sounding treatments that I’d be interested in.

We were recommended this place for their no chip nails. We were not happy with the results. Running 20 minutes behind on a Tuesday afternoon seemed a little strange. The acetone treatment lasted 30 minutes, because the technician couldn’t remove the nail polish. The manicure itself was fine, nothing special. The tech only put two coats on my nails. Normally that’s fine, but I had a lighter color and you could see through the polish. 10 days later the nails were falling apart. I am going on 3 weeks with my current no chip nails and have no issue. The icing on the cake was the extra 20 dollars for the removal of the previous nail polish, which was basically bathing in acetone. Wouldn’t come back if they paid me.
Patty,
Yes, this is the salon I’m referencing. Cute and convenient name, couldn’t forget it. Appreciate the prompt response, although accusatory. The 3 coat policy most not have been enforced that day. The 12 dollar fee should have been announced when making the appointment, the surprise factor didn’t sit well then and now. Wrap, bath, shower… Acetone is acetone, no matter the delivery. Any minute longer than necessary is too long. I stand by what I said earlier. Your response gives me more questions than answers.

So I have been here twice. Once for a pedicure and once for a facial. Both were wonderful. I love the disposable files, every salon should use them. I had one of the Super nice pedicures sorry forgot which one but she used a pumpkin enzyme my dry flaky legs & feet badly needed. The second was my facial by Merry. It’s what I expect from a facial. Merry assessed my skin then recommended what I needed for the time being. And the massage on the arms and back. I wasnt expecting it to be that nice. Her facial massage was great. I am also an estheticians and lately have felt cheated at other salons. They did add that extra pow. I will be back.

I saw Tomy she was very attentive to detail thru the whole process, chairs are nice. I redeemed the Unilocal check in deal and they seemed a little stunned like they didn’t know what it was so that was a little awkward but all in all a great experience.
Asked about Bridal Party specials as I’m getting married soon. They really didn’t have anything special to offer which was a bit of a bummer since I liked it and would be paying for at least 12 people for both manis and pedis.

Wonderful experience with Merry, the waxing esthetician. Haven’t been waxed in a year and the Brazilian was almost painless. She’s had 20 years of experience and it shows.
Very clean and they use great products. Highly recommend!

Great place, me
And my
Boyfriend went here together. Very clean, cute and everyone spoke English. It’s one of best manicure/​pedicures I have ever had .
I also got a Brazilian, the lady did an amazing job on me, took a long time
But made sure to get ever last hair without hurting me
Like
Other salons.
Have already recommended
This place to friends in the area and will drive from
Chicago to come here