IHOP

Stood at the front counter for ten minutes to be seated. Nobody in front of me. Three waitresses tending about ten people. Finally got seated then sat there for twenty minutes waiting to place my order. I left and will not return!

My experience here was extremely disappointing. It was Sunday morning. After waiting for about 10 minutes we were seated. I watched our waitress argue with the hostess because she didn’t want to serve us and that she was already too busy. After awhile the hostess brought us kid’s-size styrofoam cups of water and apologized. We still hardly saw the waitress. After more waiting, we’d had enough and told the hostess we were leaving. Never even received our ordered drinks. Many of the waiters/​waitresses are very nice, but it seems they are being over-​worked.

«I had to shove it all in my mouth. I had to. To avoid a catastrophe. Like jumping on a grenade to save your buddies.» She said as she downed her yolk soaked toast. I remember seeing that portrayed on television and film. I remember seeing a soldier exploding into billions of bloody pieces and it spraying his nearby comrades. Such a sight doesn’t leave your head so easy. This is the thought that played on repeat in my mind as I consumed some of the best pancakes I have ever had grace my dinner table. I would recommend it to any of you. The pancakes that is. Not dying a fake Hollywood movie death in a B rate horror film. That just sounds mediocre compared to this… Enjoy it, friends.

I went to this location during $ 0.75 short stack day. the weight was surprisingly short the staff was friendly and the food was very good.

This IHOP is a great place to eat. We usually go on Wednesday evening and Wyatt is our favorite server. He gives us great service.
The food is always good and served in a timly manner. The dining area and bathrooms are always clean and maintained. We will definitely go back.
Pancakes for Everyone!

I went in at 7pm and was finished by 7:15 (yes, I’m the worlds fastest eater!). The place was pretty empty, which I kinda expected. I knew exactly what I wanted to order which also made it fast.
My server was nice but I’m disappointed that I didn’t get exactly what I requested. I ordered the Simple and Fit egg white omelette and requested that it be made with non-​stick spray instead of butter or oil. It came out still sitting in liquid (which I think was a mix of oil/​butter/​water). It also had cheese, which I don’t believe is listed on the website.
I am currently on a specific diet which is why I made the request. Thankfully I don’t have allergies but it’s very important to listen to customer requests.

Usually you expect to get mediocre service from IHOP decent food that fills you up and a relatively in and out experience… FAIL FAIL FAIL went in at 10pm with four kids got God Awful service, food with foreign objects in it, sour smelly fruit, cold coffee, and the pleasure of walking through the restaurant to get find out own silverware off unused tables!!! Management came and tried to identify the foreign object and couldn’t, remade the food Togo, did comp it and gave us 25% off, however our concerns about service and especially our silverware hunt fell on deaf ears…$ 65 after all discounts for mediocre food at best and non-​existent service. The bad part is we drove past the one on Chapman to go here due to a prior bad experience there… guess it’s Denny’s or Waffle House from here on out. Oh BY THE WAY the servers that did not have time to make coffee or get silverware had plenty of time to be standing directly beside the front door SMOKING!!! With 15 — 20 tables in the restaurant, stellar!

Call me crazy I’d rather eat breakfast at this IHOP then some yuppie yeah me breakfast place on market square downtown Knox (you know what I’m talking about). The food is usually very good, hot, tasty and large breakfast portions. I think a better breakfast value than the cracker. Alot of breakfast choices, even omelets, even a vegetarian omelet in north Knoxville! A few of the servers there are excellent, the rest well OK its IHOP not the Orangery. I love the grainy pancakes maybe they’re even a little healthier than the regular pancakes. And the last time we were there the guy cleaning tables and doing gym shrugs with the bus box was quite entertaining. Since this restaurant is in North Knoxville if you dress in anything more than pajamas you’ll probably feel over dressed.

Positives: The food is usually good, mainly because it consists largely of ingredients it is hard to mishandle.
Negatives: 1) They need either a doorbell or a Host/​ess to seat people within a minute of them passing the threshold. Instead, they simply have servers casually glance over in the middle of their service to those already seated, sometimes having people standing for up to ten minutes before someone takes it upon themselves to seat them. 2) Their serving time is long, even for cooked to order food. 3) Their servers are slightly inattentive. 4) Food quality is hit and miss. We have gotten salads with rotten bits in it, because whoever made it didn’t pick through it and then rinse, as well as some toast or other wheat product too laden with ‘butter’ to eat without first press-​blotting with a napkin or two. 5) Someone should call the Labor Board, because the management is violating the law by having employees who have already clocked out continue with menial tasks, such as rolling tableware or filling salt shakers while they wait for their rides home. 6) A couple of employees were fired for having relations in the manager’s office, due to being walked in on and witnessed by several employees. I don’t care what people get up to, but in this situation, we really need to tell them to, «Get a room!»
I personally witnessed people leaving, one, due to a guy getting his food, while his girlfriend sat there looking stupid; and two, leaving after coming in, because nobody bothered to come seat them, or even just tell them, «Someone will seat you in a moment.»

Sunday, Feb 16, 2014. Not a good day for IHOPs (or for us). When the waitress bought my coffee the spoon in the cup already had food on it (and it wasn’t mine). I got a new cup of coffee (I think).
The pancakes were a little cooler than room temperature (probably from trying to warm the cold plate while they sat in under the heating lamp waiting for the server). When I mentioned this to the server she asked if I wanted them reheated or new ones (call me crazy but I never considered reheating pancakes once they he’d syrup on them).
The over easy eggs were too easy (I draw the line at raw eggs). The eggs were cooked more (not fresh eggs) and the second time they were well done.
To top it off the Assistant Manager that we mentioned this to seemed almost ambivalent.
Needless to say this was a first for us at an IHOPs. Usually we’re very satisfied… this time we weren’t.

What a great IHOP!!! I have been to many IHOP’s and many have had subpar interiors, mediocre service, and decent food but none have been stellar. This place was excellent!
Great, attentive service, fast delivery of food, and delicious selections. These guys truly make pancakes that made IHOP special!

Way to go, manager! Whoever said «the customer’s always right» needs his head examined. Nice job standing up for your staff and refusing to clean up some kid’s infectious waste and forcing its parent to you know, be a parent (‘magine that!)

Not many places have managers that will stand up for the dignity and well-​being of their staff. Kudos to the manager of this store for standing their ground against a bitter and hateful parent. Restaurant managers aren’t babysitters.

Dear IHOP, thank you on behalf of servers everywhere for not making your waitresses clean up their customers’ bodily functions.

Best IHOP ever. Killer management and awesome servers.

Glad to know you didn’t make your employee clean up that parents kids puke! 5 stars, customers are NOT alwyas right!

Thank you, dear waitress, for not being forced by your manager or pressured by your customer to clean up his own child’s vomit and then go tend to other tables with your dirty vomit hands.

Way to go with not handling vomit and then coming back to serve me! Hats off for standing your ground!

Thank you for not making the waitress clean up Curt’s kid’s puke.

This is a good Ihop with one exception. The young blonde hostess was leaning on her elbows, playing with her hair and chewing gum when we walked in. She never said a word to us until one of the other ladies greeted us. The hostess then took us back to the table and was not real friendly.
I’ve never had bad service here before and really enjoy it. The waitress was busy, but not too busy to make sure everything is ok with our food and service. She is friendly. The manager was walking around and helping out where he could. I appreciate a manger who is engaged in the staff /​work.
The place is usually clean and several staff are continually cleaning up their areas including sweeping the floors.
This is a nice Ihop and we will definitely be back.