Seralago Hotel & Suites

**READ PREVIOUS REVIEW FOR OVERALL REVIEW ON HOTEL**
This hotel is great in terms of location/​amenities/​transportation to the parks/​price. but because I have dealt with BED BUGS for the past four months, I have to take off one star. I should’ve done this earlier and not have been so quick to give it a three star rating.
I got a response from the business manager on my previous review saying that bed bugs were unavoidable as people unknowingly bring them in the hotel rooms traveling from one place to another. True, but I think it should be a necessary procedure to make sure all mattresses are bug-​free before another guest stays in the room. It shouldn’t be a guest’s obligation to notify the hotel that they experienced bed bugs during their stay to implement action, but rather the hotel staff’s duty to always maintain the cleanliness of their hotel rooms by performing thorough inspections often.
The hotel might’ve attempted to eliminate the issue by now, but damn. I wouldn’t stay here again. It was four months of torture to my body that consisted of sleepless nights, swollen body parts, and unbearable itchiness. Over 100+ bug bites over the past four months. I’m not kidding.

I was very skeptical of staying at this inn because of the reviews on some sites but I’m glad I decided to take the risk. It was well worth it. We only stayed for two days but from start to end it was great. Checkin was a breeze and the room we received was a remodeled one. It wasn’t fancy but very clean and comfortable. The game room was a hit with my son and the tiki bar was a score for me. Great margaritas! They even had a magic show that we all had a good time at. The breakfast buffet is a must right before heading out to the parks. Your super full and gets you till lunch time. Thank you Seralago, we will be back :)
@Mr Dave, I found your inn on
. It was a spur of the moment trip and during spring break so we knew everything was going to be high in cost and this location was right in our budget.

Booked for spring break for Disney through
— went to check in and the line was outrageous! Check in is at 4 and we got there at 5… By the time we got to the front of the line it was almost 6 pm! The lady at the desk told my husband the room was NOT ready and to leave his number go walk around for an hour or so and come back! I said she can’t be serious and called hotels after 20 min of contemplating the situation and how I was going to proceed —
got right on it and called the front desk who LIED and said all of a sudden our room was ready! Yeah ok! It was way too fast for the room to have been cleaned– we find parking walk our luggages up steep stairs get to the room where the lock on the door is NOT sturdy go inside and as usual first thing I check is the bed! There’s makeup like mascara all over the pillow cases and mold on the mattress! I walk to the bathroom and pubic hair is in the tub– the soap holder is covered in caulk that’s cracking like the wall was broken, toilet filthy hair on the sink — so I call down stairs ask for sheets and stuff tell them the rooms not clean wait an hour nobody comes! I go to dinner come back nobody came! Call again wait 30 min it’s now 9pm and I said that’s it and walked to the lobby to complain where I get this shocked look on the girls face then she tells me idk why they don’t fire that guy so apparently this isn’t something new! The room had old destroyed furniture and cup rings on the dresser the bed was rickety and hard — they moved us to a new room on the pool side I walk in and the room looked renovated much nicer ! Bed comfy bathroom clean you can smell the bleach so I’m like excellent — yeah right everything comes with a price drunken people screaming till 1 am at the pool kids running up and down the corridor knocking on the door and taking off late at night. I was done complaining I had a sick kid who had to go to emergency all I wanted was some quiet and that was the last thing I got. Place looks shady like a knights in or crack motel. I can’t believe they charge a resort fee lol!!! This is NOT a resort!!! The inside looks better than the outside. I was scared to park my Mercedes ! Yeah that’s serious! Notices posted everywhere about theft and robbery etc. Not exactly informational more like scaring tourists away. Posted in the lobby, in the room on the wall, in the book on the desk smh. The information had me scared to go outside my room for ice! I do NOT recommend this place for a vacation. Maybe passing through town cool, adult or college kids ok but children yeah no! Go to the holiday inn across the street. Hotels gave us a voucher for a free night anywhere for a year I’ll be cashing in anywhere but here

My husband & I planned a last minute trip to Disney World last year. I left him in charge of picking a hotel. He booked our 3 night stay here at the Seralago. I was expecting the worst after we read the reviews. We agreed if our room was as bad as described in the Google and Tripadvisor we would leave. My first impression from the exterior was «this has a Lana Del Rey /​Wes Anderson feel» it has a cute retro 1960’s feel. When we got to our room, room 416 ?? on the second level that had a great view and a hop skip and a way from the pool. We were pleased to see a neat tidy room. We sat on the mattress (read the spring can be felt on your back) they felt new and pillow top. AC worked great and we had two clean mini fridges. We are not some hillbilly couple that doesn’t know bad when we see it. We are both super cool millennials and college educated working professionals that can appreciate the charm in an older building. This place is close to fun cheesy discount disney stores and Walgreens to stock up on beers and snacks. The breakfast bar was great ! The fruit was delish and the friendly waitress even gave me a few bags of tea to enjoy at Disney (it was pouring rain the whole damn trip) The people who left nasty reviews clearly have the standards of a Kardashian with the wallet that can’t back it up. Such a steal for what we paid. If you have an issue with the room I’m sure management would be happy to fix it while you’re still staying at their hotel instead of apologizing over Unilocal!Although I will never return to Disney world I certainly would return to the Seralago !

If you find yourself here, you’re probably like me and had a small budget. It was very hard to pass up the nightly rate for this place! I was staying here for about a week to run the Dopey Challenge over at Walt Disney World and it really adds up to how much you save by staying here. Finding the place was easy. The check-​in process was also easy and the folks working the front desk were all very nice. After taking care of paperwork and getting the room key, it was off to the room!
Yikes! If you’ve stayed at the Walt Disney World All-​Star resorts, this was the poor man’s version of it. The place was okay and clean, but even for a budget hotel, it was a bit rundown and a few decades too old for my taste. The room from the outside and inside screamed for some much need renovation. You truly get what you’ve paid for at this place. Having said that… my two basic essentials, a comfortable bed and a shower with good water pressure, were met, so I was good to go.
While at first, my spider sense was tingling and warning me of impending doom, it was actually pretty safe and quiet. You’re pretty much surrounded by other tourists just trying to save a few bucks… or a lot of bucks so you can spend it at the amusement parks. So if you plan to spend most of your time in the parks and your budget is tight, consider staying here. While old, it’s still a decent place just to crash for the night before you hit the parks again the next day. House keeping was pretty friendly whenever they stopped by to empty my trash.

This was by far the worst hotel experience I have ever had. I am only giving them a star because I have to, otherwise I would give them nothing. They were rude and not accommodating at all. The room was gross and old. The beds were hard and the whole room smelled like mildew. Managers provided incorrect information about shuttle locations in Disney, as well as misinforming us of the arrival and departure times. Due to this, we had to find a cab to take us back to the hotel. When we confronted them about this, they promised over the phone that they would reimburse us for our cab fees. However, once we got there, the managers refused to reimburse us. Do not give them business and do not stay at this hotel. I recommend staying in Disney. The extra $ 30 a night for a Disney hotel is WELL worth the money!!!

Had the opportunity to stay here for my Orlando one week trip to Disneyworld and universal. Booked the place via orbtiz (flight + hotel bundle package) which was a pretty affordable price! Wasn’t expecting much because it seemed like a budget hotel but really only needed the spot to sleep at night in between theme park long days.
Took the super shuttle back and from the airport to the hotel. Upon arrival we were immediately checked in without any hassle and given room keys. As we spectate around in the lobby… we could see an arcade, tourist guide area with brochures and an info man, cafeteria that sells quick food like pizza, hotdog along with overpriced toiletries and quick groceries. In the center of all the hotels were a decent sized swimming pool with two jacuzzis in the side. Also bars and tv were available by the pool but didn’t really see many people using the facility.
In terms of amenities it was pretty complete for this caliber of a hotel at an affordable price.
In the hotel room were two Queen size beds with the usual necessities. fridge, microwave, iron/​board, TV with selected channels… etc… Pretty standard set up.
However, there were some BED BUGS found in the bed, as both of us had a few bug bites during our stay.
On a positive note there are several shuttles that leave at various times to shuttle you from the hotel to disney world and back as well as universal studios. These are pretty convenient because you don’t have to worry about setting up own rides/​taxis/​über as it is FREE and ready for you to go. The shuttles only do shuttle you to the EPCOT of disneyworld as you have to shuttle to the other parks yourself which isn’t too bad and FREE as well. Although more shuttles times could be available for us, we were satisfied with the times it came because of the «budget hotel» we booked.
Check out was pretty simple, just drop the room keys off and you’re good.
After our trip ended, we did however see 2 unidentified charges of $ 5 on the credit card which i guess… wasn’t a big amount but these hotels can be SNEAKY with the charges. And No it wasn’t the service fee… because were charged $ 40 on the first day for $ 5 a person a day. Welp… i guess it was an overall okay experience!

Well, the thing is, when i walked into the bathroom, my first thought was who didn’t wash properly between their cheeks but since the smell
was imbedded in the shower curtain, I concluded that the previous guest must’ve bent over and didn’t realize that they «perfumed» the curtain with their tushy odor. The only other plausible explanation is that a previous guest did a «dip and sniff» and tried to hide the evidence; unfortunately, the shower curtain continued to smell of tuchus long past the actual event.

Had the (unfortunate) pleasure of staying here for 6 nights in the 93X.
Let’s start with the pluses
+Free Parking (or is included as oppose to additional charge
+While the Strong Air conditioning unit (felt like winter when we arrived in our room) was a plus it was also a con as it was indeed superloud, (luckily we were so exhausted that we slept through the noise)
+Shuttle Service (to Parks)
Cons
–Extremely Dated (photos uploaded by management do not reflect the unit that we stayed in at ALL)
–Carpets felt gross
–Beds felt like they were the cheapest mattress ever all you could hear and feel were the springs
–Shuttle Schedule while not under the Hotel’s control as it outsourced to a another vendor it was often late arriving [and one of those nights our shuttle broke down and we had to spend $ 23 on a cab. :(]
— Hot water in the shower was strange, there were two of us taking separate showers, and the second person to shower would always get hot water while the first person got luke warm water at best. Didn’t notice this pattern until our 4^th day that you had to run the shower for a bit then turn it off and turn it back on to get hot water (here all this time we thought they plumbing was dated and we lost hot water cause someone else was running the taps)
–Came home with a stowaway (When i arrived back home i opened my suit case to find a cockroach) (while i cannot explicit stay that it was the hotel room, based on the condition of the hotel this is assumption where else could this little critter have come from
Overall would not recommend if you can afford better

This hotel was our cheapest option for the night but it wasn’t worth the savings to stay here. First of all, the pictures on the website must show their best room because we got the delux pool side room and it looked nothing like the room in the picture.
The tv is a small 32 inch bubble screen. The wifi is slow and cuts out a lot. The room does not have a coffee maker and the fridge is not cold.
One night I was walking up the stairs to get into our second floor room and I was surprised by a raccoon eating out of the common area garbage can.
Also the neighbors dry their clothes on the bushes.
Spend a little more and stay somewhere else.

Our first room didn’t have running water, had to call to find out that a pipe broke in the building and was told it would be back in an hour. We were never contacted so when we called back, they didn’t know what to do. We had to move rooms to another building after completely unpacking. Our new room, the «suite» was crappy and the bathroom smelled awful. Do not recommend staying here. I understand it was cheap, but I expected a little better.

Rating this place as a budget hotel. I stayed here as a pit stop before catching my flight out the next day. I didn’t use any of the hotel amenities or the shuttle to the theme parks. The room I stayed in was quite clean, and seemed to have been renovated since the year before. The towels and beds are really quite basic, but had everything I needed for an overnight stay.
For a budget hotel, this place was everything I was looking for at a super low price. If you’re looking for a mid-​level hotel or an upscale hotel, look somewhere else!

El hotel a sido remodelado recientemente (habitantes, lobby y piscina). Está justamente al lado de Old Town y tan solo a 11min de Magic kingdom. Existen muchos lugares baratos donde comer a su alrededor (Pizza Hut, Burger King, Red Losbter, Golden Corral, Dunkin Donuts, etc) aunque el hotel tiene cafetería que está abierta hasta las 11pm. Algunas veces ofrecen los desayunos incluidos para 2 adultos y 2 niños (lo que lo hace más económico). Su servicio y calidad es agradable. Para mí este hotel realmente vale la pena cuando piensas estar en los parques ahorrando $ y serca de todo.

We have stayed here in The past .but this time it was horrible, mold, roaches rusted nails on the floor, bad customer service.

Not too far from Disney. Convenient location and cheap. but it is run down and raggedy. I will not be staying here again.

Gross. I was enticed to purchase a groupon for this place. What a horrible mistake. It was absolutely disgusting. The ac was loud and the floor still dirty when we got to our room. We requested another room that was clean and not noisy from the AC. Well, the new room was no different from the last room. Still disgusting.
If you can sleep well with loud noises and can tolerate uncleanliness, then by all means this place is perfect.

I posted my review on another site but felt the need to post it here.
I made the mistake of reading other reviews and was extremely wary to check in. Based on what others said about the smell of the rooms, I brought my own portable plug in wall fragrance. Guess what? I didn’t even need to use it.
People on here are definitely over exaggerating many things. You have to remember that this is not a 5 star hotel, nor do they claim to be. It is an extremely affordable place to stay in Kissimmee. If you’re disappointed with the «outdated» feeling of the rooms, STAY SOMEWHERE ELSE.
Upon arrival, the staff was more than friendly and accommodating. Their check in time is posted as 4PM. I got there at 11AM and they were able to give me a room right away. The room was clean and my AC worked just fine. Room comes with both a fridge and microwave, which is something Disney resorts don’t even have!!! Great location– walking distance from many fast food places and a FREE shuttle to the parks. The hotel itself is NOT dirty. Pools and hot tubs are lovely! Some of the furniture is «outdated» but for the low price of the room, it isn’t even a problem. If you did not like this hotel, it is your own fault. The staff here cares and they make it clear that they are willing to help if you address them with your concerns.
I will always come back to Seralago! Thank you so much for a great stay!

I appreciate the fact that Seralago answers most of the reviews here, however, nothing they can say will put our minds at ease from spending the night there this time. We’ve been told — three times now — that updates are in progress. We decided to try one more time, so this time we paid extra for an «updated» room via your website. At check-​in I asked if we were getting the «updated room» as we requested. The answer was «yes». Shame on us for giving this place another chance.
Bottom line: Seralago is a 1-​star dump. Sorry, it is. Room #535 was a disaster. Take a look at the photo of my «mattress» and make your own determination. It literally had NO stuffing, nothing but springs. I never would have seen that disgusting mattress if every spring wasn’t in my back when I laid down. And I mean every single spring — no exaggeration! So, I flipped it over and guess what? It looked like someone died on it. Just look at that MASSIVE what appeared to be a blood stained mattress! Disgusting. What else could stain that way and color? The department of Health should be notified for that one thing alone as I can’t imagine what’s in the non-​updated rooms. Nothing was acceptable. We both slept on the other bed which was average at best. We were scared to even look at that mattress, but since it was already 1am, we just sucked it up for the night.
We’re local folks that live just south of Tampa for the last 30-​years. We go to Orlando once or twice a month. You’ll never see us again. If you’re going to «update» you should do that properly and close down temporarily, or at least forewarn people they’re staying in a dump because our room certainly wasn’t updated as we were led to believe, and wasn’t what we paid for.
I could go on all day, but just know that every 1-​star and 2-​star review is accurate. As the Housekeeping Manager was near our room while we were leaving, I asked her to come in and see the mattress for herself. Had to ask twice. I also notified Management at check out.
Please, do yourself a favor and pony up a few more dollars per night and stay anywhere but Seralago. We certainly did just that the next night and had no regrets!

Don’t stay here. It’s dirty. We gave them the benefit of the doubt when our first two rooms were found to be dirty upon entry. The second set of rooms appeared to be clean on visual inspection but we pulled back the sheets to find blood stains, urine stains, and bed bugs!
Dirty room pictures attached. I would have taken pictures of the dirty bed linens but when I laid eyes on a beg bug, we were outta there faster than Olympic sprinters!

To start — there’s no continental breakfast — or coffee maker! The «suites» had a smalllll kitchen and a bed that pulled down from the wall next to the pull out couch.
So far I’ve stayed at 4 hotels next to old town in the past few years. I go to Disney every year so it’s convenient to stay in Kissimmee and have the optional free shuttle and entertainment of old town. It’s also a convenient location to souvenir shops and restaurant options.
The room was semi clean — the beds were springy and blankets were not cozy– no sleep. Walls are thin also.
the jacuzzi was just cleaned on our fri arrival and the pool is heated which I like. The game room was a working game room but most games were a $ 1 each. In comparison to other local hotels. They also had basketball, tennis, volleyball and other recreational options if you want to kill some time there.
The downsides… The room smelled old — and was. They threaten to charge for any missing towels, checking out to late, etc. There were also def. some people «living there» and of course many empty beer cans around on the weekend nights we were there. The shampoo/​conditioner combo was super cheap — so bring your own! When trying to use electric appliances in the bathroom it did not put out much power.
You get what you pay for

The only thing this place is missing are cockroaches. I just have one word to describe this place, DISGUSTING.
1. The door is leaking hot, humid air from outside.
2. The AC/​heater unit is also broken and can literally be removed
3. The carpet is moist and smells like dirty gym socks, also looks like it hasn’t been vacuumed in months
4. The hangers and rack is rusted and has gooey gunk on it so I can’t even hang anything
5. Refrigerator is filthy and smells like old food from the 1900s
6. Microwave looks like it came from a thrift store from the old ancient times and did I mention filthy
7. When you turn on the water it smells like burning motor
8. There’s no ventilation system in the restroom so there goes buildup steam and if you do a #2 then you’re room will end up smelling as well (I mean it’s not like it doesn’t smell enough anyways)
9. Bedding and pillows were moist
10. Bathroom floor looks like it hasn’t been touched in a couple of weeks
11. No towels provided and when asked they questioned me and had someone go check before giving us towels… Umm excuse me, I don’t want to steal your stank towels not do I even want to use them (apparently they charge for every «missing» towel and bed sheets because their staff does inventory on them)
12. Wifi is almost non-​existing and tv is a scrambled static
… I think you guys get it …
The phrase, «you get what you pay for», really goes into effect when it comes to this «resort». I can really go on with the list but I think I’ll spare you guys from vomitting. The only reason why I ended up here was because of the cheap deal on Expedia. I completely forgot to check reviews or else I wouldn’t have ended up here. Oh, don’t even try using the check-​in offer. No one, and I mean, NOBODY knew what the hell I was talking about. They said I had to call Unilocal to ask. WTF??? Unilocal doesn’t make this shit up, you guys offered the voucher. WHAT A SCAM! Did I mention the customer service was complete shit?
We left immediately after our first night. Almost forgot to mention. Good luck trying to get any of your money back, this scam of a place really doesn’t care about customers, they just want to skin you dry until you have no more money to spend.
Maybe instead of doing inventory and charging people for missing towels that you never provided anyways, you should have your staff clean!
Pictures will be provided for further reviewing.
Hoped this helped anyone trying to find a place to stay while in Florida.
(I wonder how the owner/​manager will respond to this, since it seems like they respond to everyone)
The one star was for. *hold on I’m thinking*. Oh because I had to.
Update: upon coming back home, all of your bags and things smelled of the nasty room. UGHHH… Had to throw some stuff away :(

Soy huésped de Seralago por los últimos 5 años siempre nos quedamos en este hotel mínimo 3 veces al año y en los 2 últimos 2 años vi como fue decayendo, Pero hoy fue una gran sorpresa como en los últimos 6 meses desde la última ve que vine todo a cambiado los cuartos la atención vi muchos latinos trabajando que siempre tuvieron una sonrisa y un trato muy amable. Excelente lo recomiendo. El precio ideal.

C’est un hôtel, plutôt un motel, situé entre le centre historique de Kissimmee et Disneyland. Il possède une piscine moyenne et avec une décoration marrante en carton pâte à deux balles. La cafétéria, c’est un restaurant self-​service agréable. Les chambres sont moyennement grandes et agréables. Quant aux tarifs, imbattables, des chambres entre 30 dollars et 50 dollars selon la saison.