Stanley Steemer of King of Prussia, PA

Used Stanley Steemer to clean our carpets. We mentioned we were looking to do our hardwood floors as well. They said they were experienced in doing so we obliged. We just moved into our new house and thought it would be a good idea to clean and make the floors shiny but Admir «the hardwood guy» didn’t deliver. He had to come back as our floors were shiny in one area and then dull in the others. They admitted it shouldn’t look like that. 2^nd time they came back and it was bad where the floors were bubbly due to the product, streak marks and wasn’t blended (it looked spotty). 3^rd time, they came back out with the branch manager, Brian and they «scrubbed» off the existing wax and boy did it damage the floors. Our floors are so bad that they discolored them and went to the bare wood. Not only that they damaged our walls and the trims in our house. We requested a refund for the frustration, lack of service, damages they have done nor the results. They declined which is unacceptable since they are responsible for the damages. Take ownership for your mistakes and don’t mistreat your customers. Extremely unhappy with the lack of results. Would not recommend or ever use them again!

Kevin was very helpful, I time and efficient. He was courteous and informative. He had me check each section before he moved on to the next. I would highly recommend Stanley steemers in the philladphia area and Kevin as the service man.

I had Stanley Steemer out to clean my 70 year old hardwood floors. I had just bought the house, and found the hardwood floors so dull and dirty they made walking barefoot inside impossible.
I was anxious about the process, as I was afraid of damage to the original hardwood. Admir assured me he is the hardwood floor expert at this location, and they would look great. And they do — they look FANTASTIC!
There was a stale/​old house odor in the house, but after the cleaning that smell is gone. I had a maintenance coat also applied (I opted out of the poly coat), and now the floors have a beautiful luster to them. The process even slightly diminished some of the larger scratches and high-​traffic wear.
It was pricey, but completely worth it with the results. I will definitely use them again in a couple of years when they’re ready for another deep clean.

The guys who came out today did a great job and didn’t leave until I was completely satisfied. I was hesitant to use this service again after my last experience, but these guys were so great and hard working that my faith was restored in Stanley steamer. I will definitely have them out again and I hope I get the same guys.

Admir and Luan K. came out today and serviced my carpets and did an exceptional job, they were on time, very Polite and courteous giving recommendations but never pushing for anything and at same time trying to make me happy with their work, moved couches wherever i told them to, they were nice in putting things back, i felt so good and i recommend very highly and for sure they are coming to my house every year to clean carpets, Very Good Job done!

I had 3 rooms that I wanted Stanley Steemer to service; each room was under their 300 square foot threshold for room size. When they arrived and looked at the rooms they said that they had to count them as four; I didn’t understand their explanation as to why. The room Stanley Steemer said that they had to count as two rooms is the same exact dimension as another room that I had them do where they counted it as only one room. There is no possible explanation for the difference other than Stanley Steemer trying to increase their profits through dishonest practices.
One of the guys asked me if I wanted them to do under the furniture… Isn’t that their thing? Aren’t they supposed to move the furniture, do their thing, then put the furniture back in place on those little yellow foam blocks they use!!!
I had a percentage off code that I used when scheduling. When I was paying for my service after they were through, the other of the two guys actually told me that I’ll continue to get 20% off discounts if I give them a good review. First, that’s a lie; the discounts have nothing to do with reviews. Second, what good is the discount if they’re going to make up charges that increase their bottom line?
I’ll never use Stanley Steemer again.

We booked our appointment through their web site. On the day they were scheduled to come out the tech called asking if they could come early which was perfect. They asked if there were any stains that we were concerened about and they spent a little more time on those areas. They also made sure we knew that the area under the couches would be lighter since they don’t get the high traffic. Like other areas. We will def used them again

The two people who came to my house were very polite and professional.
They steam-​cleaned my kitchen floor and did a good job. I also had
my bedroom carpet cleaned and the job was adequate. However,
I feel as if I was charged way too much money for the job done and the amount of time it took. I would probably use them again for my kitchen, but not for the carpeted areas, as they are too expensive, especially considering
I’m a repeat customer

I can’t say enough good things about my experience with them. Our pets (2 dogs and 5 cats) put them to the test and they delivered on everything. Pellumb and Kujtim called us to tell us they were on their way and arrived around 9.15 (our window was 9a-​12p). We did a quick tour, showing them the rooms we wanted done (in our case, it was 3 rooms, 1 hallway, and 3 staircases.)
Once we set them up with a water supply, they set off to work deodorizing each room with spray. Next came the steam clean for each area we had shown them. One room was especially rough when it came to stains (a new cat we adopted would have accidents from time to time) and they all came up without additional treatment.
We also requested to have each carpet spray protected to help against future pet issues. The guys got right to work and were done all 7 areas in about an hour (3 stairs, 3 rooms, and 1 hallway). The quote we were given was accurate as well, so no issues there.
I wouldn’t hesitate to use them again. Yes, they are a bit pricey (we spent a bit over $ 400), but they arrived on time, got right to work, and left everything immaculate in their wake.

Stanley Steemer
I feel so inconvenienced. The service I received was not worth $ 10/​min.
I called for an appt. They gave me a window of 12−4p. At 3:45 after planning my entire day around them, I received a call that their truck broke down. They could’ve just told me they’re running behind. That would’ve given me more faith in their truck run vacuum and professionalism. I took my toddler and rushed to the pharmacy to get there before it closed, came back and received a call that they were on their way… it’s now 5:00. They rushed in, took 10min to set up the vacuum, the one guy ordered the other around in a really unprofessional way. Made me feel bad for the other guy who was his elder. Meanwhile my toddler is screaming because his nap schedule was screwed up and now his dinner is postponed. I’m 5mos pregnant and the young bossy guy decides it’s not important to move the furniture and he’s «not liable for tvs» so he won’t move the tv stand either… so here I am pregnant moving furniture. He yells at the older worker for moving the couch, saying it wasn’t necessary since the area ‘never is exposed to wear and tear’. So a whole area of 5×8 amd 3×10 gets cleaned and he starts to pack up! I go do a run through and my third step is soaked… I mean they must of dumped the bucket on accident and it wasn’t previously vacuumed (because I hadn’t expected to steam them) so I see toddler crumbs and dirt floating on the surface. I asked him to suck up the added moisture and he said he decided to clean my third step for me without additional charge because it looked like it needed it??? I don’t think so. If so, then why didn’t he vacuum it first? I’m fairly certain they never sealed and deodorized my first floor either because they asked me to check it before they added the protector and then the man with the protector scooted out of my home with the vacuum and never came back. I don’t remember the spray bottle ever coming out.
So now the credit card machine doesn’t work and the guy sits there trying indoors and outdoors, calls in in after 6 attempts inside and out and finally gets someone. He can’t print a receipt so it’s being mailed to me.
Basically they took up 6hrs of my day, spent 15min on 2 areas smaller than 4×10, didn’t spray and charged me $ 150. Now I’m left with semi clean, very wet carpets and a purely soaked kinda filthy 3^rd step.
I should’ve received a discount after their late arrival, not rushed half-​assed service. $ 150 for less than 100sq ft of carpet should’ve bought me friendly impeccable service, attentive care and someone should’ve moved my furniture without question. The service I received was not worth $ 10/​min.
I should’ve gone into the carpet business and saved the money I spent on my two degrees.
Ps: this morning I woke up to crunchy carpets. I have an extremely strong Miele vacuum. Hopefully a quick run over with the Miele will fix them up. I should note my carpets are only 6mos old.

They fit me in the next day and called ahead of time, to make sure I was available. Arrived at the earlier point of the time window, which is always great! Professional, courteous, and considerate. Got the job done quickly and thoroughly. Cleaned my mom’s carpets which are EXTREMELY old, and they look almost new now! Great price! Would definitely recommend and use again!

Very prompt service. I appreciate that Stanley Steemer is very customer focused — when we pointed out tough stains they accurately assessed what they could deliver on. I like the easy ordering and realistic appointment turnaround time.

Overcharged us, and brought up all carpet stains! Wouldn’t recommend ! First they said our living area was considered two rooms — after I asked our landlord for the measurements I found out they were wrong, and they came back and measured and credited our account. You would think they would have measured prior to charging us. Second, I had them come bc I thought for the price they would do a good job– all of the stains– which we didn’t even know we had came up after they left. We paid 200.00 for stains, not a cleaning.

Placed an order to have my 80 year old grandmother carpet cleaned. The men who came to clean told her they were authorized to much more and charged her more than double. Corporate office credited money back however we will never use them again it’s terrible that they would do that anyone let alone an older woman.

Whatever they are using, they need their van to be on the whole time. So exhaust will simply fill your house and the homes of your neighbors. I had the carbon monoxide alarm go off, I got a headache, and even after closing all of the windows (in 84 degree weather) I can’t seem to kick the smell or the fumes cause they are still out there working. Seems like a terrible thing to do to the environment and an exceptionally disrespectful process for your neighbors. I have had carpet cleaning in my other properties and the guy I use simply plugs in a machine, he doesn’t have to work through his truck. If you need carpet cleaning, don’t use these guys; it just doesn’t make sense. There is no way that having the truck on to use the machinery is the only way a big company like Stanley Steemer can operate.

Let’s say this will be the last time I use Stanley Steamer. I had them clean my rugs, tile floor and wooden floors in my house. They rushed through the cleaning process and I thought they were very pricy. Mind you I had no coupons and no specials going. I took a paper moist paper towel to my wooden floor after they left and the dirt was like never cleaned up. It was just smeared around but never cleaned up off the floors. I went myself the next day and cleaned them again with a damp sponge mop to clean up the smeared dirt. I never did complain though I should have. I also had an iPhone charger/​cable missing and I can’t explain how it disappeared. Never again will I use this disservice.

The cleaning was fine, but they tried to upsell at every opportunity.
When the cleaners left, we noticed that a couple of beers were missing from our garage. I have no proof, but they were the only people at the house who had the opportunity.
I don’t really care about the beers, but what I do care about is that this company apparently employs opportunistic thieves. Fortunately, this time they stole something relatively inexpensive. They won’t have an opportunity to come back and steal anything of value.
My second issue is that these people stole alcohol. I am assuming they didn’t take the beers to go home and feed their families, but rather for the drive home. This means that people were likely driving through my neighborhood with open containers and consuming alcohol, and I’d prefer to keep that away from my family and neighbors.
If I were the management it would trouble me to think of the liability of having workers driving around in a truck with my name on it drinking.

The guys just left, and they did about as good of a job as could be done on the areas where they worked. Two really nice guys, very considerate, friendly and professional. They came on the early side of the ETA, did their thing and went back over «problem» areas without us having to ask. Yes, we were willingly upsold some additional cleaning, but it was not an issue or we would have not gone for it! Most importantly, they delivered, which was why we called Stanley Steemer in the first place!
Uh OH!
I originally wrote the above review on the evening of the visit, Originally I gave them 4 stars!!. What a difference a day makes.
The next day, when all was dry, I realized how very little they did. most of the stains which were cloaked by the dampness of the freshly «cleaned» carpets were still there, with very little change, if any. The extra $$ spent on supposedly «deodorizing»“
was a complete waste of money, the basement carpet really stinks now, before, it just had an odor.
As I was not there for the time that they started the job, I really have no Idea how long was spent on certain parts of our house, but our housekeeper was telling me how quickly they worked. which led me to believe that we did not get as thorough of a job on those areas (including that basement carpet) as perhaps we should have…
The worst part is that I finally saw the bill, totally out of line! and I feel stupid about my over generous tips to those guys.
I have used other carpet cleaners with much better results, even Stanley Steemer!
If you intend to use these guys, my advice is. stay with them as they clean and make sure that you get a real cleaning. That’s what you are supposed to get!
Next time I’m just going to rent the steamer at the supermarket .at least if it’s a lousy job like this, I will only have myself to blame… and there will be money left to call in a DIFFERENT professional if I need it!

Although their rates are very good, especially with a promo. The service is very poor. I had two rooms cleaned and a sofa. They spent about 30 mins to do everything. I do not think anything was really done. After they left, I noticed that my sofa was worse then before the ‘cleaning.’ They came back to try to clean again but only argued with we about how the sofa was light colored and could not be cleaned. Funny how they do not mind taking your money before telling you that they can not do the job. There was no follow-​up with me after the second attempt to ‘clean.’ Do not waste your time or money with any Stanley Steamer.

I was just charged double the price I was quoted ($ 207 vs. $ 110 quote). The technicians deodorized a room after I specifically told them not to do it (charge for that $ 55).After all of the cleaning and deodorizing, the hall area did not look much better than it did before the cleaning in the first place. I am very unhappy with the service.

I’ll use someone else next time. Carpet doesn’t seem clean; appointment taker misquoted the price.