Renewal by Andersen of Greater Philadelphia

First of all. You should offer zero stars! My husband and I called Andersen to replace 4 of the standard double hung windows in our home During their «buy one get one free» campaign. Of course, we made appointments with two other companies as well. The salesman gave a very good presentation about the quality of the windows, the lifetime service guarantee and the company reputation. Then he gave us a quote. Over six thousand dollars for 4 windows. That was the BUY ONE GET ONE FREE deal! So, without the «deal» the 4 windows would have cost twice that?! When my husband said we have to interview one other window company, the guy told us that the lifetime warranty would go away if we didn’t sign up before he walked out the door! I literally almost laughed out loud! In a «small talk– I’m just a regular guy» conversation he told us about a used Lexus that he got for a bargain and how he wanted to get a new Lexus! He won’t be buying it with my money! Later snake oil sales guy! We purchased beautiful windows from a very reputable competitor for less than half the price of Andersen.

Door to door salesmen should be reserved to neighborhood kids selling stuff for school or scouts. Having an unfamiliar twenty year old knocking on your door once a year is intrusive in my opinion, especially when you are home alone holding a sleeping baby.
The one time I did answer they were very persistant. My windows are new and in great shape. I’m not going to spend thousands getting my windows replaced because you asked 4 times before leaving my porch.

Hopefully this helps someone down the line. I’ve got an older house and a small renovation budget. If the house you’re renovating isn’t the house you plan on raising your family or retiring in, don’t waste your time.
I scheduled an appointment with Renewal by Anderson to quote a replacement of 16 windows. The salesman/​consultant they sent was very knowledgeable. He measured the windows, explained the history of his company, and demonstrated the quality of the Renewal by Anderson windows. I was blown away by his professionalism and his presentation. I understand these are high quality windows that come with professional installers and the best warranty in the business. However, I just don’t understand how they can justify charging 4X as much as any of the nearest competitors. Renewal by Anderson quoted me at $ 29K for 16 windows. I received quotes from 4 different companies and the next highest quote came in at just under $ 8k (vinyl windows)(72% less than Renewal by Anderson’s price!) Before, potentially, wasting an hour/​hour and a half of someone’s time, I highly recommend the company let the customer know up front these windows will not meet any of their price expectations. It would have saved an hour and a half of my wife and I’s life. The salesman didn’t even attempt to ease me into the sting of seeing a nearly $ 30K price tag. Once I saw the price I made it clear to him this marriage was not happening. I’ve never felt more duped in my life. These windows may be great, but the price isn’t.

I just got a call from these people… again. They have salesmen walk door to door on my street every few months. I have told them every time I am not interested in their services, yet they feel the need to stop at my house each time they are soliciting my neighborhood. They called me at home tonight, and when I asked to be removed from their call list, and told them how many times I have been asked to use their services, they laughed and hung up the phone on me. Extremely unprofessional and don’t know when to quit.

Buying new windows is a huge investment, especially if you want good windows like Andersen. We’d heard so many horror stories about other window installation and home renovation jobs (both on the news and from friends), that we decided to contact Renewal by Andersen in King of Prussia on the recommendation from friends with a super-​nice house on the Main Line who had just had a ton of custom-​sized windows installed and been thrilled with the end result. The sales guy was very knowledgeable and low-​pressure and really seemed to want us to both understand everything from materials and measurements to financing. When it came time for installation, the guys (Jason and Dave, though not sure which was which) showed up on time (wow! — our plumber could take some tips from these guys) and were very polite. They were careful to keep everything clean in our bedroom. The windows themselves are beautiful, and the draft that we felt all winter long was immediately gone. We discovered that there had barely been any insulation around our old windows. The Andersen windows are really easy to clean as well, which I love about them. In the end I was actually glad we didn’t go with the quick/​cheap fix like the previous owners of our house had, even though we will have to save up to get new windows for the other rooms! It was our first big project (yay — congratulatory self-​pat on back), and I think it was totally a worthwhile investment.

Everything goes like clockwork with Renewal by Andersen. The salesman showed up precisely on time. He was thorough, knowledgeable and pleasant. The cost seemed high, but in the end we felt we had gotten a good value because the level of service was so high. The installers did a good job. And the company followed up with us several times to be certain we were satisfied. Overall, we were very impressed with how this company conducted themselves with us. And they earned this 5 star rating from me.

After catching the salesman in a lie (shocking, I know), and lack of confidence in their contractor who came to my home smelling like whiskey, I was actually sent an email where the owner Mike Watson at Renewal by Andersen of Greater Philadelphia insulted me personally. Nice business you got going there.