Darkside Snowboards

I made a Unilocal account specifically to give these guys the review they deserve: amazing.
We were first turned into Darkside by a friend who had been going for years, my boyfriend and I have been going to Darkside for a few seasons now, and they have never been short of awesome towards us. The staff is friendly and knowledgeable, I completely trust their judgment for equipment recommendations and repair. I have loved every piece of equipment they have ever recommended from boards to jackets, and I know they will be there to help me out if anything were to go wrong with my equipment.
They know their stuff and they can’t wait to share.
At the end of last season I had bought some burton bindings at Darkside, after a couple days in the mountain it became clear there were some issues with the clips, but because they had been a limited edition run I needed to replace the entire straps on both bindings. When the replacements arrived one of the toe straps had a manufacturer issue, Darkside replaced all the straps and repaired the defective one, but made sure I knew that I should contact burton for yet another replacement, all for the price of a smile.
My boyfriend bought a pair of ThirtyTwo boots, the brackets started to break after just a few days on the mountain and the wonderful folks at Darkside offered to return them to the manufacturer for us and have been providing him boots while his are being replaced, while remaining in contact with ThirtyTwo and keeping us up to date on the progress of the situation.
I have never experienced customer service and care like what Darkside provides their customers. They make you feel like an old friend, or the most loyal regular they have, even if it’s your first time stepping in the shop.
Darkside takes care of you, and sometimes when it’s warm they’ll grill you a hamburger.

Been in here a bunch of times. Always greeted upon entry and then left alone to shop at my own pace. Never pressured by any sales people!!! PERFECT buying (I’m a buyer, NOT a shopper) experience for my ways. That may not be for everyone but it certainly works great for me. They do help you and know their stuff for equipment also. Knowledgable and patient which is exactly how it should be. Highly recommended shop!

The only place to rent your equipment in Killington, VT. Great prices, awesome people, and a sweet dog Mila. You won’t be disappointed folks.

Manager Tyler gets it. I had a horrible run in with an employee and he went above and beyond to clear up this misunderstanding. I hope this said employee has learned from her actions. After completing my redlaser search at home I realized no one even carries the gloves I was looking at. If she had just let me finish I would have most likely purchased the gloves. Thanks again Tyler for stepping up and making this right. Just wanted to be treated like a human and not a little kid trying to steal your inventory. This shop has awesome equipment, sick vibe, and outstanding management.

Based on Unilocal reviews decided to buy my 1^st snowboarding boots here. They measured my feet and told me what size boot I need. After that offered me a few boots and I decided to try Nike kaijus.
But apparently they didn’t have my size. After that salesperson said that even if I go size higher it will be ok, it might even be better because I have wide feet. I replied that I read on Internet that snowboard boots break and get a bit looser over time. He told me that I am a beginner and I shouldn’t think about it too much and just enjoy riding. He assured me that I will be fine.
Well after 3 days those boots got so big that my feet were swimming in them, had to buy new pair online.
Ps. For 25 minutes I was there staff paid no attention to me other than saying hello and bringing a pair of boots to me. Apparently they just got a few new movies so they couldn’t help but stare at the screen…
They have a good selection just like many other stores in Vermont. But salesperson is there not to help you, they are there to make you buy a product.

I needed some wrist guards and some wax and my friend Cheni took me to Darkside. The staff was great. They were really helpful and spent time answering questions I had about other products. They really are a classy group that is knowledgeable and friendly. They are extremely helpful without pushing you to make a sale. In fact, the guy behind the counter charged me a dollar less for a wax scraper. I know it was just a dollar, but the culture of this shop seems to be really laid back and family oriented. They know their stuff. They are patient. A newbie with us bombarded them with questions, and they were happy to teach.
They really have pretty decent prices and a great selection. If I need something in this area, this is where I would go. They also rent boards that are really new, which is quite awesome. A member of our group was riding a pretty amazing rental. I don’t see them giving you yesteryear’s popsicle stick. This place is too classy.

We stopped in for spring sales. If you need a board or anything for that matter, Darkside has a great sale ongoing right now. Fun spot a few miles from the slopes.

Prices are okay, but the service is beyond exceptional. Very patient and knowledgeable staff that will gladly answer any of your questions. As a newbie to the realm winter sports, they could not have been nicer or more helpful in helping me find the right products.

Darkside is probably one of my favorite snowboard shops located on Killington Mountain. The store has a very cool layed back feel to it and the service from the workers is great. They are there to answer your every question without hounding you to buy. They have a great selection of boards, bindings, boots, apparel and much more. They have a great sticker selection as well. I recently when all around Killington looking for a great belt that isn’t uncomfortable to ride in and out of all the places this was most helpful. Can’t wait to come next weekend and see if they have anything new!

Great service getting fit for snowboards two years in a row. Thanks Jim!

Was there last week, Killington resorts website posted them as giving 10% college discount. Only thing they were handing out was complete rudeness and no discounts. Feel free to go here if you want to be treated like a third class citizen, I will NEVER be back to give them one dime.

Best customer service ever, very helpful and reasonably priced. They’ll help you with any questions you have about boarding. Would recommend this place.

Very helpful. They did a complete tune-​up on my 15-​year-​old board that was both effective and fairly-​priced.

Darkside is my snowboard shop; the only one I bother to go to. Granted Killington is also my mountain so I am up here almost every weekend. However, I have plenty of options to go elsewhere given that i live in Boston, and I still wouldn’t go anywhere else.
What makes Darkside exceptional is their customer service. It is a family-​owned business, and it shows. The owner is often present, and his staff is knowledgable, friendly, and extremely patient. I am one of those people who does a lot of research and thinking before purchasing any new gear. I will come into Darkside two or three times to check out their gear and talk to their staff, and never feel rushed or pressured to purchase anything. With the pressure of lot of online options these days, it is hard to stay on top as a brick and mortar business. But, with Darkside’s dedication to excellence, they keep me coming back. Aside from their customer service, they have a ton of awesome gear that you won’t find anywhere else. Things are usually not cheap, but they do have sales at the end of the season I know for boards.
They also have a really good demo deal. If you demo a board (40 bucks if you bring your own bindings and boots), you can put that towards the purchase of a new board anytime! You can put up to 3 demos towards a purchase. I demoed 2 boards before buying my Burton Feelgood, and it’s thanks to their recommendations that I am riding (and loving!) it today.

There are many reasons why this place is great; i had an issue with my bindings that i could not fix on my own. if that wasn’t frustrating enough, it meant that i had to stop and get it fixed before trying to get to the mountain before 8:00. i called the shop at 7 am and was assured that they were not open yet, but did open at 7:30 due to the holiday week. at 7:32 a.m. i rolled in with my snowboard in tow and received immediate attention as well as a fixed board in ten minutes. mind you, these guys were still on their first coffee and got the job done in no time. after a day on the hill, i decided to return to Darkside and have them do a full tune up on my board. the techs are incredibly proficient at their jobs, as well as genuinely informative (thanks Will!). i am going back tomorrow to do a little shopping, since they have a great selection of gear. 2 years ago i bought a pair of Burton Supreme’s at a great price (compared to my fav shop in Tahoe), and love the boots. LOVE! so basically what i am saying is, Darkside rocks and go there for all your snowboarding needs. the end.

Really nice guys at the shop, they helped get me fitted for boots and a board since I had no experience. Rental was only $ 30 per day for boots, bindings, and the board. I’m told that the board I rented was a really good board. I’ll definitely return to Darkside the next time I’m in Killington!

Probably one of my favorite ski/​snowboard shops as far as wardrobe, at least. I swear every time I come in here I end up buying something I shouldn’t be spending money on (maybe it’s because I’m buzzed from Happy Hour at Casey’s). They have a decent selection of brands (but are very Burton oriented as a previous Unilocaler pointed out, although I do have an awesome Special Blend jacket from here) that are «stylish» and most importantly warm.
If you’re looking for a snowboard they have a huge selection and the staff is extremely knowledgeable (my friend has bought quite a few from here).
Love the Darkside.

I rented skis here. They seemed brand new and were only $ 30 a day. I will return to Darkside if I need to rent in Killington again.

Nice shop, worth the drive! They are very Burton, which is a downside for me. I did get some awesome Rome bindings from them (ordered online, speedy free shipping!). The guy who helped me was awesome too. You really gotta know what’s up when you are selling boards. He took the time with me and sold me some non-​Burton stuff! Prices are good for a locally owned board shop. I’ll be going again!