Legacy Services Carpet Cleaning

I own two mastiff’s and they hammered the family room. I received expert care from the Legacy technicians, they arrived on time and when they were done my carpets looked almost new again, and it still smells so clean, I will definitely have them back in 6 month’s to clean again.

Have known Ron and his company for several years and had been wanting to use his company because of his high integrity. We are very happy we did.

On a Friday morning, I was informed that the guests I was expecting late in the following week; would be arriving to my home 8am the upcoming Monday! My carpet was filthy. I had already scheduled an appointment with a national chain, but understandably they were unable to accommodate the last minute change in plans.
Voila, here came Legacy to save the day! When I called Rebecca she made me feel as if «my issue» was hers to resolve. She dispatched members of the team to see if they could accommodate my very last minute request. Whatever she said must have been quite convincing because Ron & Jared promptly arrived @ my home, gathered precise measurements, thoroughly inspected my carpet & got to work! Within six (6) hours of initially contacting Legacy, my carpet was spotless! And by no means was this an easy feat (I’m a mother of two (2) special needs children ages 3 & 4).
During the cleaning, I mentioned to Ron that I needed a better vacuum. Low & behold a few days later he delivered two (2) gently used & much more powerful vacuums for me to choose from. I was floored!
Thank you Legacy for being so gracious & showing me that receiving outstanding customer service is still possible! Legacy is worth every penny & I will be calling again in December for another cleaning; albeit not in the eleventh (11^th) hour!

I felt scammed by him after my first cleaning and was promised a complementary cleaning to compensate for the deceptively high price I was charged. The complementary cost came to $ 162.00 because he was going to use Biokill. I agreed because I thought he knew what he was doing but the carpet does not even look clean. I am very disappointed and will never have them back. He is a scam artist. Don’t do business with Legacy. I was taken advantage of twice.

Feel scammed by this company. Was promised stains would be removed. Some spots they were but most came back the next day! Wayyyyyyyyyy over priced for the job that was done at my house.
They didn’t even move furniture!!! This company did bare minimum and was highly over priced. The owner is such a smooth talker, you actually think he cares.
The biggest let down was seeing rub marks all over our freshly painted walls and broken base board!
They knew our house was about to go on the market and they caused damage.
Would absolutely never use this company again.

I don’t feel they deserve one star. What carpet cleaning service sends only one man? Who would move the furniture? It was very creepy for me to even have him in my home. And a promise to reschedule when they had more men? Didn’t happen. The estimate over the phone by Ron without seeing the carpet was over $ 700. Incredibly bad business or a scam? Either one… I’m not impressed. And I’ve told everyone I know…
PS Please don’t be blinded by other ratings that claim this company is rated #1. I was, and now feel awful that I didn’t ask someone I knew first. Good thing they got no $ from me, although it was a big waste of my time, which translates to $ so… that’s my story.

Ron has been cleaning carpets for our clients at
for well over a year now. He is quick to respond, does quality work and always puts our clients first. We send him a ton of business so I’ve never had a problem with pricing. I recommend you give Legacy a try. He is a trusted team member and honest person to work with!

Expert care from from Ron at Legacy Carpet. Works well on a short time frame and worked within my budget. Found urine stains on carpet from a previous renter and applied «Bio-​Kill» to get stains out of carpet. He also checked the pad for moisture with a neat little tool. Overall extremely impressed with his work. Not to mention he’s just overall a really cool guy, family oriented too! Use him, refer him and use his punch cards to get future discounts.

Let me preface my review by saying I am a landlord of 4 homes in different states, I learned a long time ago, going the cheap way is the most expensive way in the long run. Having said that, I always look to a Master Carpet Cleaner as opposed to just a «cheap» carpet cleaner that uses inadequate equipment like a rug doctor in disguise.
Ron might be a little higher, I dont know, because I did not shop around for price over experience, but it seems he was very reasonable for my issue.
The people that just moved out of our home had the carpets «cleaned» for us. When we viewed the house, we saw the stains but no odor, after they had a local company (who actually got decent reviews on Unilocal) clean after they moved out, most of the stains were gone, but a strong odor of mold and or pet urine in the master bedroom was present. It was so bad, and getting that we had to move out of this room.
When I called Ron, I explained the situation, the smell etc… He said that if a cheap machine was used, meaning it dumps more water than it extracts, the padding stays moist and BACTERIA starts to grow. He said he did have a solution. He told me that this product was not cheap up front, but it would take care of this bacteria and smell.
Ron came over the next day, he was professional, tested carpet with an amonia sensor, scanned the carpet with a black light and showed me urine stains that the the «carpet cleaners» did not remove and showed me his estimate that was broken down in detail. (NOTE: I am not sure how one of the reviewers can say he mis-​calculated when he charges by the room and number of stairs you have.)
He had our 4 bedroom, 13 stair area cleaned in no time. Everything looked and SMELLED awesome. Unfortunately, after the carpet was completely dry, the smell came back. It was not as bad, but it was still present. I called Ron and WITHOUT any hesitation, he asked what our schedule was like.
Ron came that afternoon and said he could not smell anything. His assistant and himself were smelling around on the ground, and still nothing. My husband and I were feeling that maybe that gross smess was still in our nose hairs or something. But there was no excuses, Rons assistant started getting their equipment ready and they CLEANED the carpet again. He also cleaned a room that he could not do on the original date because at the time, had it full of our furniture.
Ron texted me at 6:30am the next morning to see if the smell was gone. I was happy to say that it was GONE!!!
In summary, Ron may not be the cheapest, but he is a Master Carpet Cleaner. He knows his stuff. If you want to go the «cheap» way, you definately get what you pay for. Ron and his assistant were effective, clean, courteous and professional. I would not hesitate to hire Legacy again. It might sound like Thigh C was looking for some money back instead of getting clean carpet. As for Sam T, if someone offered to redo their work at 11:30pm that day, it sounds like he was trying to serve you as soon as he could. How would he know that you would find that offensive.

Pretty similar experience to «ThighC» the 1^st reviewer. Prices are very high, but we still went with him because of urgency. He came in quickly and spent a few hours, but told us that most of the stains will go away.
After he was done late evening, next morning, we saw that Nothing went away literally and the carpet looked exactly as bad as it was earlier.
Ron was super flexible «Until» he needed our business, but as soon as it was done, he didn’t have any time and was going out of town and what’s worse was said he’ll come and try it again 1 more time, but he can only come at 11:30pm at night.
I’d avoid him — there’re tons of other guys who can do it cheaper & would be more upfront with you.

Excellent job and great price! Would do business with again.

Ok, here are the reasons on why you should not use his business. I felt like I was partly scammed because he is a smooth talker but the quality of service is bad. I’ll write it in pure detail so that I won’t be judged as a competitor which will be absurd. I’m the first reviewer so far so…
Btw, of all the carpet services that I called, he is the most expensive. Twice more than the other companies that I called. I thought he is the best because of the price. Bad decision.
The issue was I moved to a new place and the carpet looks basically new but the carpet has bad smell. I called Legacy and here is my story.
1. I asked Ron on what will be the odds if ever the smell won’t be removed. His favorite words are «I guarantee you» and «I will refund you» just in case you won’t be happy.
2. His estimates are «eye-​ball». I asked him where did he came up with the price so he showed me the actual computation (no. of rooms, no. of stairs etc). His numbers are way off which made me suspicious.
3. You will get $ 50 discount if you pay by cash. I paid cash and it’s the worst decision ever. You will pay before his service. You should have a written agreement that just in case you won’t be happy with his service, you’ll get a refund, even just partial.
4. I did observe him while he was doing the carpet service. He is not thoroughly cleaning all the stair steps. I asked him on why he didn’t vacuum all the stair steps and he said «it still looks clean but I will do it again if you are not happy».
5. The last step is that he will take you a picture with the carpet pretending you are very «happy» and «jolly» with the service.
The next day, I called him that I wasn’t satisfied with his service because the bad smell is still very strong. I asked him if he can at least give me a refund — even just partial. He said «No, I can’t give you a refund». Yup, a very sad story. Lesson learned.
If you are planning to have your carpet cleaned, make sure you have a print like 30 day guarantee etc. It will be a peace of mind. Otherwise, you’ll get the same luck as mine.