Abb Stoves

ABB Stoves came out to do a «spring cleaning special» in April of 2014 on our wood stove. In October we started using the stove again and something was wrong. We had smoke whenever we opened the door. Called them and they send out their most inexperienced stove repair man. He claimed that we must have installed new windows because the stove wasn’t drafting (we had not). After one hour we sent him away and the stove was no better. After much research and despair I stuck my hand up the pipe and pulled out a large piece of insulation that had been wedged in the pipe since the failed cleaning. ABB refused to refund the cleaning fee but won’t bill for the failed repair.
*****Beware******

Very poor customer service. Technician took my control board, offered to fix it and then let days go by with it sitting at the shop. After several phone calls I finally had to retrieve the board and fix it myself. This place is not going to survive if they don’t focus more on customer service. I for one not be using this company again.

Ripoff! We bought a fireplace pellet insert back when this store was Mel’s. No particular complaints about that transaction, except to say that the installing crew was a pair of chimpanzees, and a callback was required for (correct) re-​installation. Over the years, we have bought fuel-​pellets from this business a ton at a time. The policy has always been that if a customer pays for the pellets up-​front, he can pick up as many bags as he can transport or conveniently store, and the clerk at Abb checks off a tally on the original invoice kept on-​file at the shop. Worked fine on the first ton, when Mel owned the business. Note that I have no expectation that Abb earmarks 50 bags of pellets as «MINE» and warehouses them for free… he just supplies me with bags of pellets from his stock on an as-​needed basis until the contracted amount is fulfilled. So, I bought a second ton in the spring of 2011, and have used probably about 25 of the 50 bags contracted-​for in that purchase. Went into Abb at their new Keizer location today (Nov 2013), and was asked «Where’s your receipt?» Told them, «In my file… I’ll bet it’s in that file cabinet right there.» I pointed at their file cabinet. They thrashed through a drawer, found my file. «No,» I was informed, «There’s no tally here. You took the entire ton (50 bags) when you bought it, and you can’t prove otherwise!!» No amount of arguing that their sloppy bookkeeping was in no way MY problem was about to sway the owner… he insisted he didn’t owe me anything and that it was my tough luck! When a small business chisels its repeat-​business customers in brazenly unfair ways in order to cling to a few extra bucks, it’s time the business went out-of-business…and the only way that can happen is if would-​be customers stop patronizing them. I would hope that any future customer will take note of what can only be called sharp practice, and find somewhere else to take their business. I shall NEVER AGAIN favor Abb Woodstoves with my custom.