The five stars is solely for the sales associate Ashley. She was extremely helpful and took the time to explain and take us to each product without us even asking. She was very friendly and gave great recommendations. We did not feel rushed and she made going into Sephora a great experience. Honestly the first impression we had with the other sales associate was not great. Thanks so much Ashley!
Erin B.
Classificação do local: 4 Katy, TX
I really like this location! They always have a large variety of clothing choices. Many people shop here and as you can imagine. it’s extremely busy during the holidays. They have amazing sales and I love the fact that it’s a stand alone building and you can find plenty of parking. Associates working here are always happy to assist customers at anytime.
Erika R.
Classificação do local: 1 Houston, TX
The worst costumer service I’ve ever receive. Don’t even bother to ask for a manager because he won’t resolve anything.
Jakob M.
Classificação do local: 3 Houston, TX
After coming out to this area for the first time in over 4 years, I had to regain my composure and bearings after seeing how much change has taken place in this part of town. The store itself is great. Nice selection and aesthetically pleasing. However… I couldn’t find a single sales associate on the floor to help me look for an item. There was only one guy at the cash register with a line of people waiting to pay, yet he was being asked by others for help in locating store merchandise. I felt awful for him and ended up leaving because I was in a hurry. I hope he got backup. :-/
Melissa G.
Classificação do local: 3 Katy, TX
Yes… jc penny is still open! For a while there I completely forgot about this place but decided to come get some things for my kiddos… the clothes is still very casual and mostly play/school stuff but the reason for only three stars is the staff at this location. I have tried to use a mobile coupon(that they text me!!) on three occasions and all three times I have been told that they don’t know how to enter it and that they can’t use it! I have told them it’s a coupon they sent me and they still said no. It’s a bit strange. The store is good for just little pjs for the kids or Levis for the man but don’t expect much in the way of customer service.
Geena Z.
Classificação do local: 4 Marina Del Rey, CA
Clean store with lots of helpful and friendly employees. But the Sephora is tiny and not well stocked. Boo!
Cortney S.
Classificação do local: 4 Katy, TX
I shop at JC Penney not only for their prices but for their shopping experience. The racks are always clean — I am not walking on clothes when browsing. The lighting is bright in all areas. And the sales associates always ask if I need any help in all the departments. These positive aspects keep me coming back for more.
Melissa G.
Classificação do local: 2 Katy, TX
I’m a bit disappointed by the changes in this place. I usually come to JCP for bedding supplies as they are decent here and this location had a huge selection. So I go tonight to grab a couple of pillows and there are no Sealy or Tempurpedic’s on the shelves. In fact, their pillow selection is about a quarter of what it was and their bedding and home section is about a tenth of what it was. No more curtains or blinds. Just one set of shelves holding some JCP brand pillows. I did go ahead and buy a couple since they were cheap, but I guess I’ll no longer be shopping here when I’m looking for a nice pillow. That means I will no longer be shopping here.
Alexander W.
Classificação do local: 3 Houston, TX
I am not sure how it is possible, but my review for this place is gone, along with my check ins! Wait. just saw the problem… I spelled the name incorrectly when I put the review together. As I reported before, they stopped doing coupons. They promised that there best deals will always be in plain site once you go in the store. They also stated to check their website to see if there is a special online price for an item. Plenty of variety in this store to keep you searching for something cool. I am not a big shopper, so I like that everything is really well labeled for quick shopping. Their return policy is pretty laid back as well. Previous review on the misspelled store name(J C Penny): Chain store. Really wish that they would bring back coupons, but they claim their prices are super low now. Remember to check online for exclusive deals & offers.