Grand Parkway Firestone

Great place. I had repair work done on my Kia Soul in January. They fixed a check engine light issue and the front brakes. About a month later I took the vehicle to the dealership for a recall issue, where I was told my brakes were at 2 – 3 mm. Went back to Grand Parkway they following day. They lifted the car and showed me the brakes. Looked like 1 month old brakes. No need to replace.

This is the best place I have ever been to have my car fixed. They were very helpful and friendly. I feel like they went the extra mile to take care of me and prices were very reasonable. I will recommend to friends and anyone who is having car issues.

I recently had mechanical repair done at this shop in Katy. They are family owned and operated. Their staff is very knowledgeable and their prices are reasonable. They have great ASE certified technicians. I would recommend this shop to anyone in the Katy area.

Avoid. Dishonest store. They did my alignment knowing my car required shim repair in the back wheel and that regular alignment won’t fix the problem. Charged me $ 60 then tells me it will improve significantly even without back shim. It did not it made it worse. Went back and they told me it won’t make a difference if you don’t add shim. THEN why not tell me that the first time and instead charge me a regular alignment?

I recently brought my vehicle into Firestone Grand Parkway for an oil change and had one of the best experiences I have ever had when dealing with auto care. The owner happened to be there and as my husband and I looked at his photos on the wall, he noticed us and came out of his office to talk to us. He was very pleasant and treated us like «old friends». Nowadays it is hard to find an establishment that takes the time to ask you how you are doing let alone spend time talking to you while you wait. I wish there were more real «family owned» businesses that remind me of the good days when merchants knew their customers. Not to mention, the oil change was done in less than 20 mins.
In a world where everything is anonymous and impersonal, this shop is a real breath of fresh air!!!

Long story short… my truck engine blew due to a hose becoming loose. I was driving in from Austin where I live and had to have my truck towed, AAA referred me to Grand Parkway Tire and Auto. So Pat gave me three options; rebuild or replace the engine (which was not worth it for a ’99 vehicle) or buy a new vehicle. Well, being that I was stuck in Katy and needed to get back home I bought a nice 2002 Mazda Protégé from them and could not be happier. It was a more than fair price and the engine is tip top. I only had to replace the front rotors but a little work on an over a decade old vehicle is to be expected. I do not understand these past reviews… any work on a Saturday is going to take longer than on a weekday and I see nothing wrong with family pictures of their hobby on the wall. I actually commented on how cool that was. And for the mechanic to have seemingly been talking down to a female, I did not find that to be true. He was just very straight forward and explained my situation thoroughly; even though he knew I did not want the news! I was able to purchase a vehicle within 24 hours and make it home in time for work the next day. Thanks again guys and I will send my friends your way!

I was very offended and put off by the Firestone Tires on Grand Parkway… there is a real taxidermy ELEPHANT LEG in the entrance, as well as trophy photos on the wall of the owner with the dead elephant (among other exotic animals — like a huge lion and a leopard — a delivery man came in while I was waiting and the owner actually bragged to the man about killing the leopard and lion himself).
If that isn’t reason enough to boycott this business altogether, they have also lied to my family about problems with our cars, I guess wanting us to spend more money on unnecessary repairs — we have a trusted family mechanic who we asked to take care of the issues instead of letting Firestone do it and after brief inspection he declared there was nothing wrong with the car, and the problems did not exist. Get a second opinion!

Up until my recent relocation back to Katy, I used Firestone exclusively for my auto maintenance and repairs and experienced a high level of service at a fair price on all four of my cars (admittedly, I like cars).This location unfortunately soured me on Firestone for a few reasons:
1. This is a franchise location versus a corporate owned location. While the staff emphasized they are ‘family owned’, the lack of electronic work orders and paperwork is odd in this day and age (Alldata, ROWriter, Mitchell, something besides pen and paper).
2. When the service was complete (in this case, a simple oil change) they refused to honor my coupon stating it was not for their location. I printed the coupon from their stores site within Firestones main site.
3. They recommended I replace the pads AND rotors on all four wheels because the pads were worn (true) and the rotors were ‘not just out of specs, but shot’. They quoted me just over $ 850 for the work. Interestingly enough, I knew I needed new pads but I also knew my rotors were fine. After a second opinion, my belief was concerned — there was no need for rotors.
The service writer put on a nice display of how important it was to get the brake job immediately and that it was unsafe for me and — more importantly — my son (who was with me) to operate the truck. Fortunately, I have access to my own ASE Techs (who I wouldn’t ask to waste their time with an oil change) who called shenanigans on the assessment. Two hours and $ 150 later, I have new pads on all four wheels and an exceptionally sour taste in my mouth for this Firestone location. If you need repairs AND happen upon this shop, I STRONGLY recommend getting a second opinion.

The «men» that work here are incredibly rude and condescending. I’m not sure if they felt they could talk down to me because I’m a female or what. I know what I’m talking about and know quite a bit about cars. I won’t be back. I was very surprised to see the lack of courtesy and service from a family owned company.

These people are mercantile, but the service is satisfactory
Just don’t be surprised if they try to sell you a bunch of crap that you don’t need.

2^nd time here. Very friendly however it takes quite a long time for an oil change even with an appt. I normally get the oil changes done at the dealership but we bought a oil change card with other services from firestone because it was a great deal but now I cannot expect a quick express on the way to or from work. It’s more like 1 – 2 hrs on a Saturday.