Houston Garden Center

No stars! Would echo the sentiments of the other reviews. Would not apply coupon from my smart phone on $ 120 of merchandise. Then the cashier admitted she would have to cover the discount if she had applied it. What? Why even work or shop here if customer service isn’t part of your business offering. Every self respecting vendor I have worked with would have applied the discount which they advertised. The fact it was presented from my phone demonstrates that their website was getting traffic. What ever. They can take that little piece of margin from me today, but they will never get my business again. Ridiculous.

Unfortunately having shopped at 5 of these locations, the customer service has never been anything but consistent disregard for the customer. The owner and management are oblivious to their largest asset, their employees. It appears that the majority of the employees are coming across the border and have poor English and little training.
Quality of plants and selection are poor but not fair to compare these folks to Enchanted Gardens. Convenience has drawn me in, parking ever so tight.
Will not return.

This particular store showed my husband the worst and most rude service we have encountered at a HGC.
My husband and I both know that they are not a full service garden center and by that I mean helping you pick up plants to load into your cart or car. However, my husband had to get 4 very large trees and was not able to handle all of them at once. One of the workers (who was for some reason just sitting there) watched him struggle the entire time never trying to help. My husband nicely asked if he could get a quick hand and the guy replied «that’s not my job.»
How rude is that??? It may not be in your job description, but you seriously aren’t kind enough to just help someone out for a minute? My husband even asked the manager if there was someone who could help out and he said «I can’t make anyone here help you.»
I really hope that some sweet little old woman doesn’t need any help one day, because there attitude is a «screw you, do it yourself» type.
Very rude! They will not be getting our business ever again.