Kapolei Lofts

When you have a problem in which a resolution is important to you, generally you want a solution. In the process of finding that solution, it is imperative that you have a great listening ear.
I moved into Kapolei lofts the beginning of this month and ran into a problem, not with my apartment but with an accommodating factor. Initially it seemed like my problem was going to be tied up in «Red Tape» but thanks to John Hawelu (property manager), he listened, and responded in a timely manner, and found a solution that worked for me, turning my frown upside down and giving a true meaning to the term «Excellent Consumer service ‘.
Thanks John you are AWESOME! !

The leasing office is incredible. John was so kind and helpful. The property is amazing! So much to offer with such fair pricing. It’s literally living a permanent vacation.
We were exhausted searching for a new home and tired of compromising our expectations. A lot of places try taking advantage of the military and swindling you.
Not Kapolei Lofts. This community has everything we wanted and more. There’s a state of the art gym, it’s pet friendly, and the pool area is absolutely gorgeous. That’s not even taking into consideration that your minutes from fantastic beaches and a walk across the street gets you a full belly. Minutes from shopping. A short drive from the base, this is a must for military families looking for a home, not just a place to stay.
We didn’t end up moving here, but simply it’s such an incredible community.

Great amenities at reasonable prices for all this community offers, however…
Their leasing office is unorganized and inefficient. Just trying to contact the leasing office is a joke. Their automated system sends you to another automated system when selecting leasing that sends you back to the original automated system when you select the leasing option from that menu. It took me 6 calls back to back of going in circles for someone to finally answer the phone, simply for an update on my rental application.
When I finally got ahold of someone, I was told that I was at the bottom of the wait list even though I dropped off the application as soon as their office opened on the first day they advertised accepting applications. I even inquired how many applications had already been accepted knowing that they held a early application event and wanted to know if it was even worth trying for because there is a non-​refundable application fee. The Assistant Property Manager that assisted me that day told me that only 250 applications had been accepted at the event and we were literally the first people she was assisting that morning.
Their office also didn’t even have a working time stamp, which should’ve been my first red flag.
What concerns me is that if someone that applied months ago is at the bottom of the list why are they still advertising and actively soliciting applicants on social media platforms? Oh I know, the non-​refundable application fee.
I understand if market priced units are still available, but they should be explaining such instead of enticing every person that shows interest to «stop by and apply!»

This place is a rip off. $ 2,555.00 a month for rent and that’s not including utilities?!? Negative! We can use that to put a down payment for mortgage on a house to own, not rent! Leasing agent was very rude. She kept talk and every time we would ask a question she would rush us like she didn’t even want to help us. Not worth it!