The Ritz-Carlton Spa, Kapalua

Brenda is the best!!! I here been coming here for years for pedicures, but recently decided to have my hair colored. Brenda took time to analyze my hair, and realized it needed extra conditioning. With champagne and chocolates she took extra time to pamper me and make my hair color experience a million stars worth. Add this to my new monthly routine. Mahalo Brenda! You’re the best

Fantastic experience with a great staff. The massages and facilities were great, as you would expect.
I had an unrelated issue with the hotel, however the spa team and GM stepped up to help us solve it. I’m privy to the Ritz Carlton customer service training program and this group definitely lived up to the standard, although the front desk and restaurant employees dropped the ball.

I had the opportunity to visit the Waihua Spa twice during my 5 day stay at the Ritz Carlton.
The first day I arrived at the Hotel, I called the Spa from my room for an emergency Manicure as I urgently needed it after coming from hiking a few days in Kauai, my nail polish had pealed off and they were in bad shape. They kindly squeezed me in which was awesome!!!
MANICURE — 3 STARS
The manicurist was extremely nice and very social. I was offered champagne while I was getting my nails done. They used high quality products and oils with lovely scents which was really pleasant, however the polish wasn’t done well. The manicurist unfortunately didn’t paint the side edges of my nails to add they literally started pealing the next day! I did point out some parts to her where not painted while she was putting on the polish but I was also was in a bit of a rush that particular day as my husband was waiting to meet me for some drinks in the hotel lobby, we were in our honeymoon so I was in the mood to finish my nails asap and head to meet up my husband.
I honestly felt super tempted to go back to the spa the next day and show them how bad the polish looked and how it was already pealing, but I honestly didn’t want to be that person giving the complaint or get the manicurist in trouble as she was really really nice. It was also the most expensive manicure I have ever paid for $ 50.00, they also add 20% so yea $ 60.00 was a bit much… I understand this is a luxury spa but I have to say the quality of the manicure didn’t match so much with the price. If it did then I guess this would justify the cost since I completely understand it is a high end spa. I do recommend maybe the manager check the quality of the manicures, perhaps I was simply unlucky…
COUPLES MASSAGE– 5 STARS
The third day of our stay, my husband and had a booked couples massage package. I was a bit hesitant after my manicure experience to return. I thought about maybe going to a nearby spa which would also be less expensive but I decided to go give it a second shot as I had also read in an article this spa was in the Top 10 Spas in Maui
, so I didn’t want to base my entire experience of the «Waihua Spa» on a single manicure so I decided to stick to the second appointment! My husband also insisted we do it at the hotel as we were staying in the same floor and it would be convenient to not have to drive anywhere. We arrived an hour prior to our appointment to enjoy the spa facilities, which I HIGHLY RECOMMEND!
They have a semi outdoor coed relaxation room with Jacuzzi, in addition to a separate men and woman relaxation room which each includes steam rooms, sauna, and Jacuzzi. ALL of the staff was super polite and as you walked around. I somehow locked myself out of my locker and they quickly assisted me to unlock it. All of the waiting rooms had water and tea along with fruit and some snacks which was also very pleasant.
I am very happy to stay the couples massage was truly fantastic experience! We did the «Signature Cocolicious» 80 minutes ($ 250 per person) Both my husband and I were in the same room. They started us off by sitting us down and bringing each us a cup of wonderful herbal tea, as they washed our feet with scented water, this was followed by a full body exfoliation. We were then asked to shower in private showers adjacent to our room. After the shower we each received a full body massage. The massage made me understand how this Spa is #4 in the top 10. My masseuse Piper was excellent and definitely saved my impression of the Spa! (Sorry I don’t remember my husband’s masseuse name) Definitely a Spa experience we will never forget!
If you are up for splurging a bit you should def check out the Spa!
Mahalo!

The Ritz is a great place to relax. A group of us recently came in and got massages. We all had a great time. They were very nice and attentive. Probably some of the best service at a spa. The only thing that kept me for giving them 5 stars is the price. I will definitely be back.

Fantastic! One of the most pampering and decadent experiences I’ve ever had. My husband got the Head Hands and Feet massage while I got the Organics Facial. We were both very satisfied it is a very fancy environment and we were glad we could use the spa the entire day of our treatments including gender separate whirlpool, sauna, steam room, relaxation lounge, and showers infused with vitamin C and aromatherapy.

Lovely Experience.
All of the staff here makes you feel comfortable and welcome. The spa itself was very clean, relaxing and comfortable. We arrived 1 hour prior to our massage and enjoyed the wet room with a hot tub, dry sauna and steam with eucalyptus. I had a 50 minute massage from Lucy who was just wonderful, welcoming and made sure the pressure was just right. I have had many massages before and this hot stone with Lucy was one of the best. After our massage we were able to enjoy the relaxation room outside before we used our day pass to the pool. Overall, this spa exceeded our expectations.

We’re staying at the Ritz for our Babymoon and my husband treated me to a prenatal massage for my birthday yesterday. It was by far the best prenatal massage I’ve ever had! The facilities are nice and very clean. After my massage, I relaxed in the women’s relaxation room with a cozy blanket and a cup of tea. Heavenly! Then one of the spa employees came in and offered me a warm neck wrap and eye mask. Top notch service in my book. I also had a shellac manicure which was overpriced, but expected for a luxury hotel spa. It’s not the best manicure I’ve ever had, but the nail technician was so sweet and I enjoyed the treatment. To top off a wonderful morning at the spa, the employee at the front desk had a birthday gift of spa goodies waiting for me as I was leaving. Incredible service! The whole staff made me feel so special and taken care of, which is all anyone wants on their birthday! :)

A true and luxurious treat when you are on vacation. Ritz-​Carlton lives up to its luxurious lifestyle when I decided to come on my last day on the island and it was the perfect aloha to the island. Thankfully, they were able to accommodate at such short notice during their peak season.
When were greeted with such a beautiful and festive lobby at the entrance at the Ritz Carlton, you know you have arrived at paradise. I was checked in quickly and shown around the beautiful facilities by the concierge.
The Facilities:
I received a brief tour to the locker which included probably one of the most comfortable robes I’ve worn and slippers. I was free to roam the space from their awesome relaxation room with fruit flavored water and snacks to the steam, sauna, & jacuzzi room to use. Someone would come find me once my massage treatment was ready.
The rooms were perfectly spaced out never feeling crowded. The relaxation room has plenty of lounge chairs if you want to chat or take a nap. The steam and sauna room were both great and they offer complimentary little cucumbers by the jacuzzi to truly get into relaxation mode. The showers were clean with plenty of towels and all the toiletries you need. Come early before your massage or make time after your massage to make use of all the facilities!
The Massage:
Soon enough, it was time for my lomi lomi massage. They offer different lotions you can choose from: french lavender, kukui coconut, fresh unscented lotion, papaya pineapple lotion. They also offer various upgrade options as well with different oils, lotions, and scrubs.
My masseuse Lucy, was very sweet and asked questions on where I would like focus on. Neck, shoulders, lower back… and I like veryyyy firm pressure! She listened and her pressure was on point! She knew all the tight spots and massaged out all my knots. On top of that, the sheets were extremely comfortable! So comfortable I had to look at the tags. Funny enough, a few years ago when I came to Maui and got a massage… I loved the sheets and bought one online. They’re called Comphy Co, looks like the entire island is in love with them because they are truly the softest sheets.
The Ritz-​Carlton is worthy enough to just check out the grounds and its amazing pools and views. You might as well treat yourself. Go hard or go home right? Perfect way to ending my vacation before heading to the airport.

This spa facility is quite lovely and completely peaceful. The décor is soothing, the staff calming, and everything feels very clean. The outdoor co-​ed hot tub was super hot, but the gentle rains made for a relaxing and nature-​filled experience. The gender areas (locker rooms) have great saunas — dry and wet — and a clothing optional hot tub, just to top off your time here.
Special extra 5 stars for my massage therapist, Chris! He must have sports injury training because he quickly and efficiently released my lower back tension. I couldn’t get comfortable on the airplane and ended up tweaking myself pretty bad. After visiting Chris, my lower back is great! And I’m walking on clouds! Thanks!

I visited this spa while vacation in Maui and my fiancé wanted to play 36 holes at the Plantation and Bay Golf Courses in Kapalua. I had originally wanted to visit the Spa Montage to keep me entertained but when I called for a facial, I thought $ 270 was crazy. After calling the Ritz, $ 170 seemed less of a shock.
Upon arriving I was greeted at the front entrance where they gave me the directions to the spa. Friendly bellman and thorough directions since it’s a bit of a walk to get to the spa. After the walk through the hotel and arriving at the spa, I realized that the spa didn’t open until 8:30am and I was there at 8 so I headed up to the fitness center and got in a quick workout since you have access while visiting the spa. Nice selection of equipment though it would have been nice to have it open air since you are in paradise and this side of the island was much more windy than Wailea and would have provided a nice breeze.
Arriving at the spa I was greeted by two very friendly employees. Erin was one and I believe the other was named Tricia. Both were extremely helpful in giving me the run down of the place and very friendly. I was receiving their fall facial that included some sort of pumpkin and yam products. The facility was nice. Definitely a step above your standard day spa but I would agree with the many spa ranking lists I looked at that this probably should be ranked about #8 on the island. We had visited Grand Wailea spa and it was much more elaborate than this facility. It has everything you need though, dry spa, steam room, Jacuzzi, nice showers, a nice area to freshen up and the standard lockers. The slippers they provided were okay, mine had a hole in the back so every time I stepped, you heard a ‘whooosh’. The robs were nice as well.
The co-​ed area was nice with lots of seating, great snacks that included dried mango and candied pecans and another jacuzzi but this one was outside surrounded by some landscaping and rock wall. The chairs around the area were very relaxing but there seemed to be a lot of foot traffic through this area and two very loud air conditioners. It did add white noise to the area which wasn’t terrible but I would have preferred to hear more natural sounds while lounging in paradise. You can’t see the pool or the ocean from this area, you are more tucked within the resort, below the fitness center.
I was picked up for my treatment 10 min after my scheduled time by Jennifer. The room was standard for a spa but the bed was extremely comfortable. The treatment was okay but it wasn’t as relaxing as some of my other facials. My skin did seem improved afterwards and she used the NuFace therapy, though I can’t say what exactly contributed it to the difference I noticed. It seemed more like a face treatment than the relaxation experiences I’ve encountered elsewhere. She spent a fair amount of time cleaning items between steps. I personally feel like they should do the cleanup once the treatment is over because I know I spent a good 5 – 7 minutes after most the facial was over, laying on the table while she washed bowls, open and closed things, and the like. Definitely took away from the relaxation a bit. In addition, my hands had been in warming gloves for most of the treatment and when they were removed, she pulled them off and my hands were left to fall on the bed and she announced my treatment was over and she would meet me outside. Definitely a more abrupt ending than I had expected.
After my treatments I visited the pool and encountered a friendly employee named Paul that setup my lounge chair with towels. Drink service was friendly as well and the pool was beautiful.
I had a nice experience overall and warrants the 4 stars. The staff and the property were great but I wouldn’t say its a must see spa while in Maui but it was still a nice, relaxing day.