TMS Auto

I was advised to come here by a long term business associate and friend. The mechanics and techs were very helpful and kind. My vehicle was just ending warranty and it’s a German import. They were professional and honest on repairs, took time to review past service records and drive time in warranty book to advise me correctly and in accordance with manufacturer specification so I did not void the drive train warranty and I appreciate that. I own two cars and the car was not at specified mileage but they pointed out to me it was in the time frame to complete required warranty repairs, very helpful. One required repair was not possible for them to preform, however they took time to look it up and find a certified shop to preform a specific warranty requirement. They even took time to call the other shop to make appointment at the place to complete the service they could not preform that day. I know they saved me money at their shop and the other shop as I called the dealer and priced the services. Andrew was the owner and did work on my car, Scott was manager and very professional in all my contact beginning to end. I felt like a valued customer where my concern for accurate and timely maintained vehicle became their concern with fair, honest prices. This is the first time I’ve ever not used a non dealer to preform the off warranty repair. I will continue to use the shop. If they cannot repair they tell you and advise you to either use the dealer or in my experience locate a certified shop to complete warranty repair. Great customer service with knowledgeable techs from my experience and very candid on repairs. I was glad I found them and they are endorsed by AAA.

TMS is an awesome shop to have your car worked on. Andrew, the owner and all of the guys are extremely knowledgeable, skilled, professional and very honest. I am a first time customer and they were the only auto shop that quickly found the problem, which was that my main computer needed to be reprogrammed. They repaired it the next day! And the other shop had my car for (3) weeks and still couldn’t find the problem! Andrew was helpful and kind enough to arranged to have my car towed from the shop that already had my car for (3) weeks, to their’s on the same day that I called them after I found them online via Google late that afternoon. The tow cost was conveniently added to my bill and was exactly the estimate Andrew thought it would be. And the cost of my car repair was exactly what Andrew said it would be! The quote he gave me over the phone was not a penny more than what he said. He also went above and beyond after the repair and test drove it for a long while to make certain everything was ok and safe for me to drive. Because one of the guys was out sick when it was time for me to pick my car up, they sent their courtesy van which arrived on time and was driven by Andrew’s lovey wife, who mentioned during our conversation on the way to the shop in response to me raving about how good they are, that one of the reasons he opened TMS, was because he was tired of seeing women and others get ripped off! I am so impressed and appreciative of them for their work ethic, timely results, and honesty! I wish them all the success they deserve! Big THANKS to all of the guys at The Maintenance Shop in Gladstone, Missouri!
Glenda H.

Took my daughter’s 2005 Vibe in for all manner and means of services. Scott and his staff had every opportunity to «sell» anything and everything. While the total bill was about $ 850, that included a complete diagnostic, a new battery, a new axel, bearings, and boot, fuel injection cleaning, cleaning the throttle body, and analyzing the fuel system, transmission and power control module. He could have recommended a transmission and torque converter replacement. Instead, he told me it should be good for another 18 – 24 months and 30,000 miles until we replace the car — and, that if it were his, he wouldn’t have the work done. Who does that? Who does that is someone who is honest and isn’t out to gouge a customer. Thanks to TMS and Scott. You have a new loyal customer.

This is the kind of shop most folks long to have in their communities. Their hallmarks are integrity and professionalism, and the customer is a respected person, not just another car to be repaired.
TMS has taken care of at least four different vehicles, three older and one new one, for our family in the last 7 or 8 years. They are thoughtful and thorough in diagnosing, do only what actually needs to be done, and have even helped me schedule repairs so that they’d fit within my household budget. We have had them repair at least one thing on nearly every car part – engines, brakes, tires, belts, etc., and never had a problem with ANY work they’ve done. Their repairs have helped me keep my younger 2 on the road while in college.
TMS posts prices for most basic services in their lobby. Their facility is clean and pleasant, the staff knowledgeable and friendly. They carefully explain needed repairs, even to the non-​mechanical (such as myself!), and they really listen. I won’t take my car, new or old, anywhere else.

First time customer and extremely impressed. Called around for estimates a week ago and Scott at TMS was the very knowledgeable on my make and model. Went to their website and could see their staffs credentials, experience, and education which was great reassurance since the tech who worked on my vehicle spent 15 years at a Dodge dealer. Not many repair shops invest in a quality website like theirs but they should. Waiting area was clean, they have a Keurig coffe maker and carafe of coffee next to it. I was also impressed by the recycling bins and then later when reading their commitment to the environment section of the website. Two year/​24k mile warranty is phenomenal.
Finally took my vehicle in and their professionalism continued to shine. Immediately greeted and assured they’d work my vehicle in that day. Got a call from Scott with the list of repairs needed, some I was expecting and some I wasn’t. I explained my situation that I was only hoping to keep the vehicle a couple more months before trading it in, didn’t want to invest that much and asked him what he thought was urgent to fix. He gave his suggestions and I still pushed with additional questions about parts and labor prices and when I inquired about a specific parts’ price and that I could find it cheaper, he called his part supplier and knocked $ 50 off. He didn’t have to do that and to be honest, if he didn’t, I may have taken a cheaper route but instead, took his advice and got the urgent repairs done. Scott did all this while clearly articulating the value it would be to me.
I work for a large technology company and our focus is to listen to customers, anticipate their needs, and create value in their eyes. That’s exactly how I felt I was treated throughout my experience.
Keep up the good work!

Go to the Maintenance Shop for ALL of your Auto Repair needs!!! Andrew and the guys are the epitome of Honest and Fair when it comes to auto maintenance and repair!!! You will not be disappointed!!!