Payless Car Rental

The attendant was cheerful and very helpful. Payless car that I rented was clean and comfortable to drive. The check in and out process was very easy. I was impressed that the manager came out to thank us for using Payless.
Payless had the lowest rate for a compact vehicle.

Worst customer service I have encountered. Got charged extra for something I have no idea and when o tried getting the lady to explain the charge she said «oh you dropped your car off at 7:30, and it was supposed to be 6am.» I said that’s that’s funny I was in my flight at that time and I dropped it off at 5:30am. She asked what I did with the key, I said clearly I dropped it off in the DROP BOX. That is what it’s there for right?!? She was completely rude. I Highly suggest budget. They have always been amazing and with great service. Payless = shit service. Which you still don’t even Payless. What a joke.

They agent misleading me to buy optional protection plan by made it sounds like it is mandatory for under age. And they didn’t refund me because they said I singed the contract.

Horrible experience. Counter personnel good; manager is terrible. Stay away from this place!

Avoid this business like the plague, Was quoted one price when reserving a car from them through the southwest airlines website, given a different quote upon checkout. Specifically told them I wanted the price I was quoted on my reservation and did not want their ‘extra’ insurance coverage. Signed my rental agreement paying very close attention to the line «I decline coverage» and upon returning their $ 24 a day car after 4 days given a bill for $ 254!!!
Employee’s there were rude and argumentative and refused to relent knowing that I was going to be late getting to my flight and eventually walked away with them charging the full amount to my card. Looking forward to contesting my charge when the bill arrives.
Pick anyone but payless, hell even a cab for half way across the state and back would have been cheaper than the games this place is pulling.

Most horrible and unprofessional rental company ever! Definitely worth negative stars if Unilocal has it. My friend reserved a car from Fox Rental Company. When he got there, the car rental associate won’t rent the car unless my friend buys the full coverage insurance. She says it’s required by law to have full coverage there, which is completely NOT TRUE! Only liability insurance is required by law, all others are optional.
So when my friend called and told me about the situation, I contacted a FOX online associate named Julie. I explained that I’m renting a car from Kansas City Airport and she confirmed only liability is required. When I told her that the car rental associate at Kansas City is not renting me the car until I to buy full coverage, she hang up immediately. This is not a professional way of handling business. She should have either try to solve the problem for me or at least explain for the discrepancies. I am very disappointed. Good thing that my friend found another rental company for only $ 5 more and rented a car without going through all these hassles.

Horrible terrible THE WORST! !!!
I was duped into getting the silver plan. The are I felt scammed they are not CREDITED WITH THE BBB. I can see why. THEY GO BY DFC ENTERPRISES People like this is why this world is so evil

I was tricked into buying $ 80 insurance and had to take the car back so that they could «call my insurance company to ensure that I had full coverage». When I got there, they didn’t even check my insurance. When I had called prior to returning, the guy who answered the phone who told me his name was «Andrew», told me that the guy that waited on me was gone for the day. Coincidentally, the gentleman who waited on me was named Andrew as well. When I returned, it was the guy who waited on me! He had lied! They gave me a lot of trouble in rewriting my contract and they still have not charged me correctly. The car was also dirty and had a ton of old invoices from recent customers in it, so I got to see how much they were overcharging me. I WILL NOT be renting from them again. Next time, I will stick with Enterprise, as they have always treated me great even though they are a little more expensive.

Payless should really be called «You’ll Pay More in the End.» Rented a car from Payless in Kansas City with my two coworkers on a business trip. Planned to drive about 3 hours to Jefferson City and then drive to Springfield later in the week. 45 minutes from the airport, going 70 mph on the freeway next to a semi-​truck, the right front tire blew. My coworker was driving and he managed to get us safely to the side of the road. We changed the tire ourselves using the spare in the trunk. Since we had so much driving planned, we decided to take it back to Payless for another car. We foolishly expected some concern and perhaps an apology. Instead, they said it was «probably our fault,» charged us an hourly rate for two hours ($ 80!!) for the time we had the car plus said they would be charging us for a new tire. There was absolutely no concern expressed for our safety or for the waste of our time. None of us will be using Payless again.

Rental started off bad, when the agent took us to our car they opened the trunk it was filled with trash and beer cans. We had to ask the agent to give us a different car. When we returned the car, it was dirty. While we had the car, it had rained and we had to drive on country roads. Not like we took it off road for fun. So, the car was exceptionally dirty. They tried to charge me $ 100 to clean the car! This was not addressed at the time of return from the agent. They tried to add the charge without notifying me to my credit card. We were there for a wedding and several other couples had rented cars from other reputable companies and were not charged. Still thought that was an excessive amount, considering you could have taken the car to a car wash and probably gotten it cleaned closer to $ 20. I called the company to log a complaint and Mr. Collins was one of the rudest men I have ever talked to in my life. Will definitely not rent from them again even though Southwest airlines booked this reservation for us.

Rental was fine, but when we returned the car, it was dirty. While we had the car, it had rained and we had to drive on country roads. So, the car was exceptionally dirty. They tried to charge me $ 100 to clean the car! I thought it was a little excessive, but I got it knocked down to $ 75. Still thought that was excessive, considering you could have taken the car to a car wash and probably gotten it cleaned closer to $ 20. Will definitely think twice about renting from them again.

I found Payless Car Rental via Priceline while booking my car rental for a recent trip to Kansas City, MO. They had quite possibly the lowest rates of any major car rental company that was stationed at KCI airport. I was quoted for $ 40 to upwards of $ 70+ a day when I looked on websites such as Kayak and
. It was insane, till I found out that Payless Car Rental had the lowest rates anywhere in Kansas City! I learned from a friend and confirmed it with the Payless agent upon arrival about why it was so high. Governmental taxes and fees make up the bulk total of the rental price and it really sucks. At least in Kansas City anyway. My rental period was Monday, May 5 till May 7, but had to extend an extra day, due to my airport hotel did not have a complimentary airport shuttle.
The Payless Car rental @ KCI airport is located in the centrally located rental car complex adjacent to KCI airport. There is a convenient rental car shuttle to get us from the terminal to the rental car facility. The actual car rental facility looks very state of the art, where Payless car rental shares its small space with 2 other companies with just a desk per person. Upon arrival, the check in process was smooth and fast. The lady kind of hustled into getting me into purchasing the silver insurance package, when I wanted the basic one, but «I needed liability» as well. At $ 40/​day, it was an unexpected turn of events. I know that stuff happens out there, so its best to have adequate protection, if stuff really hits the fan. She was nice and we made small talk when she noticed my Hawaii driver’s license.
I received a Toyota Corolla, blue and it was cute. Upon return, nobody was around at 5:30am when I dropped off the car. Nobody was outside to check the car back in or at the desk inside. So, I just left the car keys in the car and left it unlocked and proceeded to the terminal. Thought that was weird, but then again, they may be a small operation, compared to the major names in the business. With that said, the process was easy. Getting in and out with no problems at all. It was nice to grab a nice rental rate here at Payless, but the fees and taxes made the experience a painful (financial one).
Overall, it was a pleasant experience renting from Payless car rental here at KCI airport. They do have the lowest rates in town and hopefully that you will seek them out for wheels whenever your travels take you through Kansas City and beyond.
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B+

Horrible, horrible, horrible. I reserved a luxury car — great price was quoted on Priceline. Of course, when I got there I was told — «Sorry, we are all out. Here, have this crappy Ford Fusion at a ridiculously high price.» I had no other options because I got in late. Avoid this place like the plague. Oh, and the owner has two other companies that run out of the same office — one of them is Fox Rent a Car. This guy should not be in business. Yuck.

Buyer beware! First off I just want to say I have never written a negative review before but my experience with Payless deserves the honor. I specified when making my reservation and when I called them to let them know my plane had arrived that I would be needing a toddler car seat. When I arrived to pick up my car I was shown 2 old, dirty, infant car seats. Neither was safe for my 4 year old to ride in. The counter guy could have cared less and his attitude made that very clear. It was late at night but luckily the company next door (Dollar) was able to help me out. I went with Payless to save a few dollars and ended up paying twice as much with my last minute rental with the other company but at least they seemed to care about me and the safety of my child. Just glad the employee working the Payless counter was able to get off work in time as that was the only thing he seemed to care about.

Reserved a mid sized vehicle thirty days in advance. After declining the added insurance and gas I was lead out to a parking area. I was given a 2010 Mazda with 67,000 miles on it !! The drivers door looked like it was hit with a pipe, the roof was damaged with an I-​beam, and every other panel was damaged in some fashion. It took some gull to ask me to sign the inspection agreement without amending it. This car was JUNK! This rental was in Kansas City, MO, Never again!

If I could give negative stars, I would. I booked a car online 2 months prior to my visit. When I got there, they charged me $ 20 more and when questioned, the associate finally took off a «RAS» fee. Even then, the rate was $ 4 higher than my reservation and they claimed the rate was an estimate and can change. We complained to the associate that they should honor the price or tell us why it changed. $ 4 isn’t much, but it’s the principle of the issue. Audrey, who clearly isn’t all there, told us she didn’t have to rent the car to us and decided to void the contract, noting that she already explained the price and we can go elsewhere to rent because she would not rent to us. Keep in mind that I did not raise my voice, did not curse or insult her. I pointed out a discrepancy and asked her to honor the price. Clearly if I had to rebook at other rental companies, the price would increase so I was stuck. When I said that I wanted to rent the car, she refused and then she said that she could kick me out of the car rental office. Can you believe that?
I worked in customer service as a manager for several years and I would never allow any of my employees to do something like that. I phoned the corporate office to file my complaint and when they attempted to call the office, while I was standing there, Audrey just walked out, not picking up the phone.
Thank God for Costco travel. I went to the website and booked at Alamo for a cheap rate, went to the kiosk, printed out my agreement, walked to the car for an instant upgrade and left without a hitch. The next day, I called the office again since they charged my credit card and had the manager cancel the fee. Not only did the manager NOT follow up on my complaint, she decided to back her untrained employee. The manager obviously has much training to do.
The whole office should be fired for lack of professionalism if Payless knows what’s good for their company. BTW, the office uniform is a cheap sweatshirt, sloppy pants, and flip flops, at least that’s what Audrey was wearing.
Life lesson: Don’t rent from Payless.

I rented a car through Priceline and found out that it was Payless who would be fulfilling the order in KC, MO. I’d never used Payless before and figured everything would go smoothly. I called a number of weeks before the trip to ask about adding a day, and a guy at the KC office agreed and stated a rate. I was glad they handled it well and thought the experience would be a good one.
Those were the last pleasant thoughts I had of Payless Car Rental. When we arrived, we searched all over the rental car area trying to find Payless. We eventually had to ask the always pleasant and always knowledgeable Enterprise folks for help. They directed us to this corner that had a basically transparent Payless sign, which people were standing in front of. There were also two other signs for ACE and some other crappy car rental company.
While we were checking our car out, we found out the man I had talked to a number of weeks ago had not entered our reservation extension. This was fine as I remembered his name. I told Daniel that I had talked to someone a few weeks ago about extending the reservation. He claimed I had talked with him (an apparently phenomenal 10-​week memory) and that he had never said that. I told him that I believed I had spoke with an Andrew, but that didn’t dissuade Daniel. He then «kindly» offered to give us a rate that was $ 4 more than what Andrew had agreed to while stating that there «might» be a person named Andrew who works there. By this time I didn’t care about the $ 4 because I just wanted out of Payless’s horrible aura. I agreed, and then happened to overhear a voice from behind answering the phone, «Payless Cars, this is Andrew». I almost laughed out loud at the arrogance of Daniel to claim that I hadn’t talked with Andrew.
Daniel then goes on to offer us all of these ridiculous services in a way that would make a used car salesman feel like Mother Theresa. He offered a vehicle with «higher gas mileage that will make up for the extra $ 4/​day than the vehicle you will get otherwise». I agreed with his logic, but didn’t know his facts were so erroneous. The vehicle we got never got within 5mpg of the EPA rating of the Cruze we were supposed to get, even though we drove mostly highway miles.
When we left, we realized that Daniel had not only not extended our reservation, he had shortened it. I had to call three times to get the reservation fixed. On one of those phone calls while explaining to a woman what Daniel had agreed to regarding the extra day, she boldly stated, «Next time, this will be at the normal days rate of $ 60» or whatever. I laughed – like there would be a next time I would rent at Payless.
I’m sure they’ll even bill us wrong and we’ll have to fight that too. Watch out for Payless Cars!

Save yourself time and money and DO NOT rent from Payless. While waiting for my bags at KCI I called the Payless desk to let them know I was on my way over. This was around 11:45pm. Well, the baggage handlers at KCI don’t move that quickly and the rental car bus took forever as well. When I called, I was not informed that they closed at midnight so I should hurry. Well, when we arrived at 12:08 he had already gone home. We ended up staying the night at the local Holiday Inn and getting a rental car through Enterprise, with a free upgrade. I would stay away from Payless… I decided to try a new company but quickly realized saving a few bucks usually means bad things!

Overall a pleasant experience. Standard car was late model Camry in excellent condition. Decent experience throughout the process. $ 52/​day online price became $ 74/​day after taxes/​fees. The only caution here is that the counter employee at pickup clearly pushed prepaying a full tank and said if I prepaid a full tank, I would get credit back at the end of the rental. I returned the car with ½ tank and was not credited anything back. We were told by that employee, «Yeah, we get a lot of people saying that guy tells them that. Just call the Manager tomorrow (since it was late evening) and see what can be done.» Ugh! Like I really need something else to fit into my schedule.

Rented a car from Payless at the KC Airport in March of 2010. I booked a Jeep Grand Cherokee online through
. It looked like a solid deal on a great car. The rates were good, but not exceptional compared to the other rental companies.
The Payless car rental location is severely understaffed, a one man show. I’m patient and saw past this. I didn’t even really care that I wasn’t getting the car I thought I booked. I’m easy going. It was obvious that it is a franchise.
I ended up with a Jeep Liberty that had 70,000 miles on it! Ouch. Not exactly a «Grand Cherokee». It’s like they bought the other rental car companies’ used up cars. To make matters worse, something was wrong with the car… either alignment, tire balance, etc. Bottom line, the car vibrated at all speeds above 55 MPH. This was uncomfortable and a bit scary, especially with the torrential downpour that KC was experiencing. I kept it under 55 MPH and was the guy causing traffic on the freeway. Awesome.
Beyond the safety factors… Interior panels were falling off the car. It creaked and made noise, and it was dirty.
I realize that I could have returned the car and complained. Yet, I had a very full schedule of meetings in Overland Park (about 30 miles away). I really didn’t have time to drive back to the airport. Whether or not toughing it out was a good decision is debatable. In hindsight, I should have returned the car the second I discovered the problems with it.
I’m sticking with Enterprise, Hertz or Dollar. Payless was the worst car rental experience of my life.