ACE Rent A Car

ZERO STARS. My reservation email confirmation stated my total amount at $ 38. I was charged $ 194. Here’s how: The employee who made my reservation had me picking up the car at 2pm and returning it at 4am the next day. I was suppose to return at 4pm. When I explained this to the counter agent he said, «ok. No problem. I’ll change it and we can get you signed up for two days, returning your car at 4pm». I understood I’d be paying twice as much since I’d have the car out for over 24hrs, so two days should have been $ 76. He printed me an invoice and with taxes it came out to $ 86 and change. BUT, When I returned they had my reservation for one day at $ 38 and any time over that went hourly at $ 44! I handed then the signed contract I had for $ 86 and was told it was filled out wrong by the employee and was now void.
So problem one: the employee on the phone when I made my reservation did not put in the right time of day.
Second: the counter employee did not completely change my reservation to two days as he said he would.
Third: when this was all explained to Vickie (a woman who claims to have no boss or superiors I could talk to) did not correct the invoice or speak to the employee’s who originally set my reservation.
Lastly our car was not ready when we arrived. We had to wait almost an hour. So if you are in a hurry or care about where you spend your money go with the big guys at enterprise or Avis.
ACE is a joke. It is run by incompetent people who have horrible customer service. They take advantage of their employees incompetence by passing the buck onto the customer and not fixing their in house issues.

I reserved a car for December 1, 2015 with these guys about a month prior. My flight was delayed so I showed up at the rental kiosque two hours late and they gave my car away. There was no, «sorry, man,» or any effort to try and right the situation. The response was pretty much, «oh…yeah we rented that car.»
I guess you get what you pay for.
SILVER LINING: I walked across to Enterprise Rent-​A-​Car. Those dudes didn’t have anything available immediately, but they hooked me up with a taxi service to downtown and reserved a car for me to pick up in the morning. Take a note, ACE. You guys are giving away your business.

I am in a different rental car in a different city at least two days a week for my job. I know that a lot of factors go into the rental car experience that can change a five star rating to a one star rating in the blink of an eye– some the fault of the company and some beyond their control. So often times renting a car can be a hit or miss experience no matter the company. First of all they all push the coverage– decline it if you have your own insurance and keep a copy of your insurance card on you. Secondly they all push the prepaid gas simply because they make money on it– you would have to bring the car back on fumes to make it worth your while– and there is no guarantee that they won’t charge you for 18 gallons in a car where the tank only holds 16 gallons– never never never ever get the prepaid gas! And finally what ever price you are quoted increase it by 66% because of all the hidden fees — all of which are beyond the control of the company– the more democratic the area the more fees you will pay– don’t blame the company. Based on the quality of the car I rented and the speed of pick up and drop off and on the friendliness of the service here– this was a «hit» experience. The price was about 75% less than any other place in the airport so that was also a «hit». The car was relatively new (13 000 miles) ran great and Vickie my check in agent was absolutely wonderful– we did an extensive walk around and she was pleasant and professional. The rental car experience can be better for customers if they think– read contract before signing, do a thorough examination of the car in and outside with the agent before accepting keys, check gas gauge, make sure check engine light is not lit and check the integrity of the tires including the spare before driving off. And finally expect a whole bunch of hidden fees– they all do it and they are beyond the control of the company. I recommend and will use again when in town.

I was a tad trepidatious about renting given the reviews. Still, given that it was nearly half price compared to others for a 5 day rental, decided to give it a whirl. Not disappointed, and in fact quite impressed! Easy and fast service on both sides of the trip. Nearly new Chrysler 200 with under 8k miles and in excellent condition. No hidden fees, no issues, housed in the same rental facility as all other agencies but with zero wait. Highly recommend!

Like the others I had a bad experience. After reserving online I drove forty minutes to get the car, but when I got there I was told by the agent that because I was a local resident I needed a pay stub and utility bill and that I would be charged .41 cents a mile after the first 100. Of course I didn’t have these items with me and he denied me the rental. But… They would not refund my money. Watch the fine print! Oh, and DONT rent from this company!!!

Worst car rental company ever. We were told so many lies and charged charged charged! Stay away! They make promises they don’t keep and add things to your bill they they don’t tell you about. $ 165 a week turned out to be $ 400. I will be contacting my lawyer about the legalities. And the BBB. Ps «in terminal» means NOT AT THE AIRPORT TERMINAL you have to take a shuttle. False advertising.

I would give them ZERO stars if it were possible.
Grievances:
— First they gave us a car with a mechanical problem. We made it less than a mile onto the highway before the car began to violently shake; we took it straight back. On the way back, there were huge clouds of white smoke coming out of the back of the car. They exchanged the car — but it certainly seems that they either don’t have any checks for car safety or they willingly disregard potential hazards.
— They engage in deceptive billing practices. Maybe this is standard for rental car companies, but it’s simply unacceptable. I was asked: «Would you like basic or full insurance coverage?» — when I get asked that at a rental car chain, there is always an option to not pay at all — so I mistakenly thought the basic was the lowest option, with the way the question was phrased. There was never any mention of an insurance charge and I absent-​mindedly signed the paperwork (admittedly my fault for not catching it). I believe they ask this question in a very careful way to catch people.
The cost of the insurance nearly doubled the cost of our bill — so it’s no wonder they can offer cheap rates and then charge more.
Be VERY CAREFUL, be ready to return a faulty car and make sure you understand all charges.
Dealing with companies like this is incredibly frustrating — it’s not worth it.