Hertz Rent A Car

Easy pick-​up, car was comfortable. The return was easy too and the staff is friendly. Good value, I’d use them again.

Hertz is always my only choice for car rentals. Fast, professional, great equipment, good value… what else do you want!

If I could give ZERO star, I would. I am a frequent Hertz user and of course a Gold member.
i picked up a Kia Optima on 12/​17/​2015 for business purpose and returned it on 12/​18/​2015 around 5:30pm in perfect condition. This place charged me for EIGHT days of rental however I only had the car for ONE day. It has been almost a month, the issue is still not resolved. Plus the online customer service lady was very impatience and rude (I am not sure if the lady is at the MCI location though).
I have called twice in the last two weeks regarding this matter. Nobody seems to be helpful and everyone is trying to push me around to some other department.
My suggestion: if you have to rent at this location, get a physical receipt instead of the e-​receipt. Otherwise you are risking someone else (who knows, it could be some Hertz employee or just some random people) driving your rental for 120+ miles and a week more like what happened to me.
Most terrible experience with car rental company so far.

We rented a car from Omaha to Kansas City. When we got to the airport return in Kansas City the employees were very friendly. The man (I regrettably didn’t catch his name), saw that we had an infant in the car and said they would drive us to our drop off for our flight. It was a really cold and windy day there, so I was very thankful. I have never received such great customer service from a rental car company before. By doing that, they really saved us as it was just my sister, my 1.5-year-old, and I, with 5 bags including the car seat.

It was raining very hard and they proactively asked if they could drive me to the terminal vs going to the bus. Above and beyond.

Hertz helped me out, on almost no notice, after one of the worst rental experiences of my life at Budget:
Friendly service, reliable, and reasonably priced. Can’t really ask for much more.

I rented a Hertz vehicle at the Kansas City International Airport for a few days over Thanksgiving. I am a Hertz Gold Plus awards member. I had absolutely no problem with the rental process or the car provided. Pick-​up and return from/​to the airport was seamless.

Consistently they are either out of cars or I get a giant SUV or a subcompact when I reserve a full size car. Often rude and disinterested staff. I have had much better luck with Avis and National.

I rented a Hertz vehicle at the Kansas City MO international airport for one week. I am a Hertz Gold Plus awards member.
You ride a bus out to the auto rental area, and there was a gentleman that assisted us with our baggage. The counter employee was not overly courteous or enthusiastic about her job, but all went well. She was also not the fountain of knowledge but did answer a few important questions I had. Much more importantly, my vehicle was ready and had exactly all the extras I had requested on my reservation. The vehicle was clean and had no odors. It came with a full tank of gas, which I like, because I always return my rental vehicle with a full tank of gas. I do not like to play the fuel game with auto rental companies.
We found the Hertz Nissan Altima to be an excellent vehicle, very easy to drive and very efficient on fuel. The Hertz Never Lost GPS is great and well worth the money!
Vehicle return was efficient and quick. Again, the employees were not overly courteous, but they were very efficient. A Hertz employee gave us a ride to the airport in the same vehicle we had just returned and unloaded our baggage for us. He was a friendly young man.
Yes, I will rent again from Hertz. Despite a few minor short comings, I still believe they are the best in the auto rental business.

Worst rental company ever!!! It’s terrible trying to get a refund from them. They cancelled my reservation and are now charging me $ 100 cancellation fee. I have always used enterprise rentals and will for now on. Hertz will never get my business again.

The man helping didnt seem to know what he was doing. I reserved and partial paid online. He was trying to get to to upgrade for $ 30 not telling me it was $ 30 more a day. As well as insurance. I was just suppose to pay $ 60 he brought it up to $ 568, i made sure he took everything off and fixed it. Seemed like he was getting commission.

Very disappointing service. I had reserved a standard car. They offered me a pickup truck or compact car and gave me attitude for wanting what I asked for. They were going to charge me the higher rate for the smaller car too.

Check-​in process was quick and smooth. Molly was very helpful, friendly and professional. She answered all of my questions and made it very painless. Thanks Hertz!

The service was very quick and friendly. The car could of been cleaned a bit better, but it wasn’t bad. I was very pleased with how quickly they had me on the road.

Not a bad location overall — you do have to take a bus from the terminal (but that’s not uncommon), and once to the lot, check-​in was a breeze. The actual vehicle was ready-​to-​go — always a bonus.
No problems at all getting in, about the only problem, if you could call it that, was that on the way out was that the security guard wanted to stop and chat for a while. Really, there isn’t a problem — it’s just that they were being friendly, but we were on vacation and ready to hit the road for a hefty drive and all, but after ten minutes or so trying to get headed out, and they didn’t want to lift the gate for us to go, we were just about ready to gun it and see if the car insurance would handle the damage.
Once on the road, everything worked just fine…

On 9÷8÷14 I ordered a standard car which is supposed to be a Accord/​Fusion size car. All they had claimed the clerk was a two door Altima (which is a mid-​sized) car. It didn’t have Bluetooth, which almost all the other cars had.
He said I either had to move «up» to a Camry (same size as an Altima) for $ 20 more a day or move down to a Cruz.
My mistake was not asking for a manager and to demand the car I paid for a mid sized sedan. So I took the Cruz which is a noisy, uncomfortable car with bad cruise control.
They should have just taken care of me and if they didn’t have the proper car, then let me have a «larger» car at the same price. I shouldn’t have to beg or threaten for what is an industry norm.
Stay away from Hertz there are better rental car companies.

Several of us didn’t have our names on the board and were directed out to the Hertz #1 counter outside that was closed… back inside we had to wait in line.

KANSAS CITY: So, I am Presidents Circle with Hertz and travel a lot, and I love Hertz, they have an amazing system in place to quickly and easily get a rental car anywhere at any hour in the fastest manner possible. Having said that, each location varies somewhat.
The KC location is a weaker Hertz location. They are currently understaffed at night, when a ton of business travelers arrive prior to meetings the following morning, forcing everyone to wait a long time to get cars. Other locations typically have appropriate staffing at all hours. 1 star docked.
When I returned the vehicle, they were pretty rude to me and didn’t answer questions or provide help in getting pointed in the right direction. The gentleman next to me was about to miss his plane and they hassled him about where he was leaving the car without any empathy or haste for his situation; they just didn’t care, and its important they do better. 1 star docked.
In my mind, a typical Hertz is 4 stars. They are usually great. With lower prices they would be 5 stars.

Super fast, super efficient and super friendly.
Prices were a bit high and I HATED my Prius. (what a hunk o’ junk) But I don’t really blame Hertz for the pricing, city and state taxes are horrible here.

Hertz has a great system where they text you the location of your vehicle about an hour before arrival (selected airports). This makes it easy for Gold Members to minimize time. If you don’t like the car you are given, you can pick from a Aisle and drive away instead… all you need to do is show your driver’s license to the attendent at the exit booth.
Hertz has made it much easier for members to get in/​out.
I also choose Points since I can get enough for free car rental days. That is a better deal than just a few hundred miles for airline partners.