Jay Wolfe Honda

Don’t expect a call back from the used department, and plan on the stereotypical sales employees. We were ready to buy one of three cars locally, other dealers called back, worked on a deal over phone, and signed for one that night. In this day an age, I shouldn’t be held hostage in the sales dept for hours being told «let me go check with my manager», or that I have to come in to talk numbers.
As an added note, we had previously bought two new cars here with no issues.

I actually enjoyed getting my vehicle serviced today! The online appointment scheduling was quick, and easy. When I arrived for my appointment, my service representative was friendly, helpful, and professional. I declined the free car wash because my car was already clean, and chose to wait, since I only needed an oil change and tire rotation. I was given an estimated completion time (1.25 hour), and shown to the lounge area.
The lounge had TVs, a fireplace, a play area for the kiddos, free Wi-​Fi, free iPad loaners, comfortable seating, free smoothies, Starbucks coffee, teas, sodas, fruits, bagels, oatmeal, croissants, breakfast burritos, sandwiches, burgers, a variety of chips, etc. The two employees at the counter were also friendly. I enjoyed a delicious made to order turkey panini.
My car was ready ten minutes before the estimated completion time, it was still clean, they didn’t mess with the mirror, radio, or seat settings, and there weren’t any surprises when the bill came due. The coupon I received in the mail made this a good deal. I’m glad I bought my car here, and brought it here for servicing. Excellent!

Got my car serviced here and the experience was amazing! Aside from the great and kind staff, they offer a menu of complimentary food while you wait! They have breakfast and lunch options along with snacks and drinks. Drinks can range from smoothie to coffee to bottled drinks. Today, they even gave out coupons to get free tacos from a taco truck outside.
The staff members are very knowledgable and know what they are doing. Although the outside might look like any other car dealership, the interior is very clean and modern. If I ever decide to get a new Honda vehicle, I’m definitely heading here!

Leased my Honda in another state, and needed maintenance done when moving here recently. Based on the reviews, decided to come here even though it’s about 20 minutes away from my place. The customer service more than made up for the drive, service staff is friendly, and their waiting lounge turned the wait into relaxation with complimentary food service! Because I was so pleased, I decided to come back here to purchased my leased car a couple of months ago, and also recommended the place to a friend looking to buy a new car — her positive experience mirrored mine.

I just recently moved back to the KC area and had shopped around a great deal before landing on Jay Wolfe Honda. I bought a 2DR Civic EX and could not have been more pleased with the experience. Kris was so professional and together with Ryan they ensured I got the exact car I wanted. I cannot believe I wasted my time elsewhere! Just glad I found them and know that I’m in good hands. I’m shocked that car buying doesn’t have to be a ridiculous show and dance.
Did I mention they have a lounge where they serve you food? They know how to take care of people.
Lastly, my father, who is a big fan of German and Scandinavian cars, is considering Honda or Acura due to the ease of this experience.

Jay Wolfe Honda runs a great service center! I made an appointment because I was having a problem with the key lock/​unlock buttons that a new battery did not seem to fix. When I arrived for service the Service Advisor Courtney Walker did some testing and took me to the parts department to try a few things. Long story short, key works like new and there was no charge (transmitter was not seated correctly and some dirt was blocking the contacts). Certainly there are many places that would have taken the time to see if there was a simple fix or just would have charged me anyway. I appreciate the time and effort spent to make a customer happy without making any money on the transaction. Very satisfied from my experience and would highly recommend to all. In addition, they have a great waiting area with concierge service providing all sorts of free beverages, food, and snacks. They also have free Wi-​Fi while you wait plus work desks and tables, all with plenty of space.

Just purchased a new 2015 accord from Jay Wolfe Honda. After having visited several other dealerships in the KC metro area, there is no doubt in my mind that the best service and pricing is found here. I am actually still somewhat stunned at how positive the overall experience was.
Kris assisted us throughout the entire purchase and was absolutely top notch. While the paperwork was being processed there was a lounge with free food and beverage with amazingly friendly employees available with made-​to-​order food items. I really cannot think of a single bad comment to make about the experience. I was that impressed.
If you are in the market for a vehicle, Honda or otherwise, certainly give these guys a shot. I cannot imagine you will be disappointed.

I recently moved to Overland Park and decided to have my Accord serviced at this dealer because it had much better reviews compared to other Honda dealers in the area. Great service and the customer’s lounge is amazing! Free breakfast, lunch, snacks and drinks. They also have a kids play area. Service advisors and salesmen were all friendly and not intimidating. Will continue bringing my car here for service!

I’ve been taking my Honda Civic Hybrid to Jay Wolfe for years, and had a wonderful experience recently.
In February, I had to have some work done, and then about a week ago I started noticing a leak coming from somewhere under the hood.
When I brought it to the dealership, Roberto Magana was my service advisor. I spoke with home about the recent service done and the new leak, and he promised to have the technicians thoroughly assess the car. He called later that day and explained what they had found: the sealant applied during the recent service had failed and needed to be reapplied. He asked if I could leave the car for a few days, as the best course of action would be to reapply the sealant, have it thoroughly dry, then fill the reservoir and test the seal. I agreed, and two days later was able to pick up the car.
I very much appreciate Roberto’s dedication to diagnosing what was wrong with my car and devising the best solution, even if it took more time. By the way – there’s no leak now, and they did not charge me for the work (as it was related to the prior service).
What a great experience!

Jay Wolfe gets 5 stars from me! I come here to get my Honda serviced and I’ve never had any problems. They’re usually fairly quick, but even if they’re not, the customer lounge is fun to wait in because it’s FREE FOOD GALORE

While shopping for a new car recently, my wife and I spent several days at Jay Wolfe Honda considering the purchase of a brand new 2015 CR-​V.
Throughout the course of our car search, we visited close to 10 different dealerships, test driving a variety of brands and models and speaking with all different types of salespeople. In the end, Jay Wolf Honda clearly stood out from the pack in terms of service, pricing, and overall atmosphere.
Service is at the heart of Jay Wolfe’s sales philosophy. Our salesman, Marcel Carter, treated us like family throughout our entire shopping experience. He was honest and trustworthy, and we really appreciated his willingness to «coach» us through the entire process, making sure that we were getting the best car possible at the absolute best price. He even fought for us to be able to take a car home for an overnight test-​drive to make sure that it would fully suit our lifestyle and needs. At Jay Wolfe, we got the sense that car buying should be more about a lasting relationship than a one-​time purchase, and that is something that truly resonated with us.
But what makes Jay Wolfe Honda even more appealing is that their pricing is extremely competitive in comparison with other dealerships in the KC metro. They are actually a True Car dealer, so they’re very transparent with their pricing, and researchers like me can rest assured that they’re getting a fair purchase price for the vehicle. In our experience, the deal offered was actually substantially lower than factory invoice!
And finally, the atmosphere at Jay Wolfe Honda is such that it makes people want to come back time and time again. Even while undergoing renovations, their show room was kept bright and clean, their lounge was large and comfortable, and their café served a wide variety of free made-​to-​order food items as well as snacks and both hot/​cold drinks.
In the end, other circumstances kept us from purchasing our vehicle from Jay Wolfe, but the great experiences we’ve had thus far have made us realize that this is where we’ll be bringing our new CR-​V any time that it needs servicing.

Just brought my Honda Odyssey in for a scheduled service and was blown away by the level of service. The waiting area was lovely, the staff were great, and they even washed my car. Apparently this is a normal thing when you get your car serviced at a dealership, but for me? I was just amazed. I brought this heinously filthy van and they WASHED it for me. I can’t wait to go back with my other car!

Fantastic! This was my first new car experience and the staff at Jay Wolfe Honda were wonderful. From the moment I walked through the door there were friendly faces and helpful people. Russ was my consultant and he is just a great guy. My initial appointment was rather late so he came back the next day to help me (on his day off). I never felt pressured or pushed, and he was able to help me lease a car within my budget. The lounge is great and they are quick to offer refreshments and snacks, as the process can take a bit of time. No complaints here, thanks!

My experiences with this dealership have not been impressive. I’m glad others have had better experiences. Our first contact was when we were in the market to purchase a vehicle. We called around to several dealerships and the employee I spoke with wasn’t very friendly. That being said, we purchased our car from a different Honda dealer in the area.
I recently called their service department. I thought perhaps I would give them another chance at my business. Only this time I got hung up on. And when I called back I got the run around. Not the place for me.

wow, is all I can say. seriously, for every single reason that O’Neill Honda blows, Jay Wolfe just redeemed the humanity of a car dealership. All I can say is, I will never visit any other Honda Dealership ever again. Thank You Jay Wolfe!

Was nervous about taking my Honda to the dealership because sometimes I feel like they tend to overcharge and aren’t to friendly when it comes to customer service. (Especially being a girl)
Jay Wolfe Honda totally proved me wrong and I have been coming back ever since! It’s comforting to know I can bring my car to a trustworthy place and won’t be hassled! They are punctual, friendly, have an awesome car service to take you back where you want to be if you car will be getting worked on for awhile, and a bomb ass waiting area with Tv’s and full with food/​snacks/​sandwhiches. Even had a few hiccups with my Honda and they were totally understandable and accommodating to fix and re-​look over everything. Will definitely recommend this place to everyone! Awesome customer service.

We purchased a Honda Accord Yesterday and were very happy with our purchase.
People there are very friendly.
After the purchased we felt a little pressure for buying an extra coverage, but that is their job.
If you go or call, make sure you talk or speak to Erica and or Amir.
Very Friendly and not your usual car salesperson!
I give them 5 star!!!

Purchased a vehicle with my wife yesterday and it was such a pleasant experience. I my self used to be a car salesman and know what comes with the territory. We are usually told to take control and be pushy, but not at all. Kris helped through the whole process without ever being pushy and understood we might not make a decision that same day. Got us the exact car we wanted and the exact price we were very comfortable with. I would recommend this location to anyone looking to get into a Honda.
P. S. They’re service Lounge rocks. Panini’s made to order and super comfortable.

Great service department! They will shuttle you somewhere while your car is worked on, or you can wait in their fabulous lounge — complete with servers, donuts, refreshments, wifi and CABLE! The service staff were friendly, knowledgeable, and didn’t try to make me do any unnecessary repairs/​maintenance that I wasn’t looking for. Also, they didn’t finish with my car (they looked me up and found out there were two recalls on my car, all performed free of charge) until late in the day, and two service techs stayed after hours to make sure I could pick it up! I will definitely be taking my honda business back to Jay Wolfe.

I was at lunch with a friend sitting in such a way that we could see my car. Since I had just had my 100,000 mile service done at the recommendation of a different friend, I shared that I had a pretty good experience at Jay Wolfe.
«Oh, I’ve been there for years,» she said. «They know how to treat you right.» I had experienced that myself.
I dropped my car off the day before I left to go out of town for a week. I wanted it serviced, detailed, with estimates on some light bodywork done and floormats replaced.
A number of things conspired to prevent me from picking it up myself and a friend picked it up for me. She didn’t know I expected a labor estimate and new floormats. When I called them about it I got a call back offering to get that estimate to me immediately and personal delivery of my floormats (to avoid the hassle of my driving down there).
While I wish they had gotten things right the first time, often a business can be characterized by how they react to mistakes (we are, after all, human, ergo we make mistakes). Jay Wolfe showed class in encountering my issues.