Cable Dahmer of Kansas City

Had a vibration on my 2015 LTZ1 Chevy Silverado 1500 at hiway speeds that seem to puzzle the service advisor, after repeatedly bring in my truck the service manager finally got involved. Was told several times well it is a truck it’s not going to ride smooth. Well it road nice the first 5000 miles, why would it change. It felt to me he was explains how hard it was for them to find this problem, which I didn’t really care to hear. Do your job you are the factory train technicians are you not? Finally after 2 – 3 weeks with a loaner they got it figured out. A freaking tire. 3 weeks really? The only concern the advisor had was he wanted a positive review on how he worked with me. My review wasn’t positive and have never received another call about why or see if they make this right by the customer. I spent a lot of money on this truck at there dealership, never again and will never recommend cable dahamer because of poor customer service and really not wanting to fix warranty work. Way to go guys.
Phillip Roehrich

The sales people are great. The only complaint was the waiting time to close the deal. I love my 2015 Malibu, I get compliments from people all the time. I have sent several people to the dealership that have purchased cars with them and are very happy with their purchase. I would also so say, they are very customer service focused on the customers they will call back to get your feedback and they go above and beyond the call of duty to make sure you are satisfied with your purchase. Give them a try, they have great cars with no nonsense.

When this place says something will take half an hour & they will come get you or call when you are ready, what they really mean is that it will take 3 hours and forget you are in the buliding. This has happened to me here on multiple occasions and I came here only thinking they would better know how to fix Cheverolet as specialists, but boy was I ever wrong. Don’t come here if you expect prompt or good service.

This is the worst dealership I have ever been to. Started out with a «bait and switch». The car I was told would be there, was not there. And was talked into another more expensive car. The car I bought was listed on their website for 2 weeks after I bought it for their bait and switch scam. Then during the financing, the finance manager was trying to get the banks to finance the car for $ 2600 more than what the car was listed for. He then filled out the title before we even agreed on a price, so now my title has the wrong price on it. They hold your car keys after they look at your car so you won’t leave. They try to sneak in finishing touches and etch for an additional $ 400 without even asking if you want it. DON’T TALK PAYMENTS UNTIL YOU KNOW THE PRICE OF THE CAR FIRST. Never going back, not even for my free oil changes. See the Cable Dahmer difference my ass. The difference is, they screw you harder than the other dealers if you don’t know their scams. Google «Car dealer scams» before you go shopping

I have had the same problem with my car almost like clockwork every 11 months, for the past 3 years, a sensor in my gas tank goes out and it is very costly to replace, I wouldn’t really care and would just calculate my own gas but it throws a code and turns my check engine light on as well.
I had to speak to a manager to get them to tell me it WAS covered under warranty, since it continues to crap out every 11 months, and GM parts and labor are covered for 12 months.
Then, I needed another sensor replaced. I will say it started out better than my last experience. I really liked my service tech, she was great the whole time. Except for the day I went to pick up my car she was gone, the tech that pulled it around obviously didn’t notice my check engine light was STILL ON when they brought it up, I noticed it before I even got out of the parking lot. I went back, they cleared the code for me real quick and said lets see if that fixes it. Next day, check engine light was back on. I called and took it back the following week and it was another sensor. Not a huge deal, but they had my car for 4 days the previous week, it just would have been a lot more convenient if they could have discovered that before they returned it to me.
I would like to give my tech April a 5 star review though!

I have had nothing but bad experiences with this dealership on the service side. Although they were friendly, I have felt absolute dishonesty pretty early on. My car had some issues with the axle in the winter and I took it there. I was told a 1900.00 dollar estimate and decided to get a second opinion at a local trusted car repair shop. They quoted me 800 and told me one of the ball joints that CD wanted to replace was in perfectly fine condition and did not need to be replaced. I gave CD the benefit of the doubt and thought maybe they were trying to be extra cautious but didn’t think they were trying to screw me over. I later had an oil change there. I ended up having a check engine light and oil sensor light come on this summer. I took it in there in which I was told the sensor needed to be replaced. I had the sensor replaced (was first told 478 to which I questioned and it ended up costing me 300) because they gave me a coupon to use and said I didn’t end up needing one of the parts replaced. This seemed a bit shady since it only took one statement from me to bring it down almost 200 dollars. I left the dealership and headed home to which as soon as I pulled in my driveway the check engine light and oil pressure sensor light came on again. I called to get the car back in. Meanwhile I couldn’t bring it in for a couple of days and I was driving in this car. I dropped it off again and this time was told it was a much more serious issue and it needed at the very least a 2000.00 oil pump but more likely a new engine that was 7100.00. He suggested maybe it was time to just get a new car altogether. I decided to get a second opinion because none of these options were good. The trusted local mechanic suggested i have it towed and not drive it down there and THANK GOD I DID because when it got there he told me it had NO OIL IN IT! He could not believe they let me drive it away from there a couple days prior because he said it could ruin the engine driving with no oil. Don’t you think they would check the oil if your oil sensor light was on? Apparently not at Cable Dahmer. The local mechanic put in two quarts of oil and immediately the psi went from 5 to 40. He said the oil likely wasn’t changed the last time (which I got done at Cable Dahmer) I wasn’t due for another oil change for 800 more miles. Needless to say I am contacting Chevy and the BBB. BEWARE!

I traded in my 2002 Monte Carlo and put 3 thousand dollars down on a 1995 z28 with 68k and in 1 week the transmission went out and since I bought it «AS IS» Chevy didn’t do anything to help. That’s one part that sucked. The other part is the service center charged me $ 50 to tell me how much it would cost for a new transmission. I was never given a reason why or what exactly the problem was. I’ll never shop or recommend Chevy again, just for the simple fact that they did all this talking to tell me how great of a car it was and that there’s a 2 week not satisfied warranty (which wasn’t true) and that when I needed them, all that talk went out the window.

I had a horrible experience here. Went in to look at truck which was fine. We sit down to talk to talk numbers and everything went south from there. One sales guy tried giving me a Financial lesson which was uncalled for and they became very pushy. We couldn’t make a deal but they insisted I sign the paper on the deal I didn’t want. I said no probably 100 times and that I wanted my keys back so I could go elsewhere and they still insisted on signing papers. After about a hour of asking for my keys back I finally got them back and was able to leave. I will never be returning to this dealership nor will I suggest people it.

I called this business to check about the availability of a truck. I was provided false information which the sales person I was put with when I arrived acknowledged. The false information came from the person I talk to on the phone. I will never set foot in this business again. Then when I was leaving a different sales person in the parking lot started to get mouthy. If you’re looking for a dealership to tell you what you want to hear to get you in the door this is definitely the place for you. Personally a business that lies intentionally to get you in the door should have its business license revoked.

I have taken 3 different Chevys there, and leased my last one there. They are always really helpful and nice. The service men are always friendly and have all been there for years so it’s nice to recognize the faces each time I come back. I usually ask for Nick when I call in but haven’t seen him recently. My lease is almost up but I plan on keeping my vehicle. I am a little nervous about the next steps in the lease process but hopefully it’ll go smoothly!

Great and quick service from John P and the service dept. All went well and with both vehicle that were in for service this week.

Took my car in for an oil change. I love how I can make my appointment online. I just pulled into the service area and someone came out to help me. I love their waiting area. I really do appreciate how nice they have made the entire experience. I don’t mind getting an oil change anymore.

I’ve been wanting a new ZL1 ever since they came out. Cable-​Dahmer made the purchasing experience absolutely perfect! Their internet vehicle search (through Leslie Anthony — Internet Sales) found exactly the car I was looking for… and had it brought to the Cable-​Dahmer site that was closest to me. The rest of the process was in the capable hands of Clint Albin (Sales Rep)…very personable, very energetic and engaged in the process… made it easy and pleasureable! He’s even still answering my questions through our email correspondence! As I told Leslie, Cable-​Dahmer now has a new customer for life! — Michael Scott