Enterprise Rent-A-Car

I am a corporate renter of Enterprise and use them all the time. I just know that on my next trip to KC, I am planning on not using this location due to a salesman that falsified a car’s price to me. Arrived last week on Monday and had already reserved a full size vehicle and declined additional coverage at the desk due to my company’s coverage. When taken out to the lot the salesman specifically said «Management is running a special on Sunday and Monday for only $ 20…any car on the lot» I confirmed what he said and he again said «Yes, any car…$ 20» I already knew that Kansas City has some of the best car rental rates in the country and was thinking this was a very sweet deal. Of course, I went for a Buick Regal cause I never drove this particular model before. After getting my receipt at the exit counter and was heading down the highway, I checked my receipt/​paper work and saw that I was charged an additional $ 20 a day on top of my normal rental fee!!! I was tempted to go back but had an appointment that I had to keep. Figured there wasn’t much I could do so I just ate the extra $ 60 (3 day rental) it cost for this trip. The guy represents this company’s location and was extremely misleading! I know its not representative of the entire company, but as long as he is still there, I will NOT use their service.

We always use Enterprise for our rental car needs. Usually the car is in top condition however the car I rented this time had a blown speaker. I didn’t know until I was all ready in my trip. Very annoying. But we still love the service and how easy it is to rent

Disappointing when a CSR charges you more than the original quoted price, and she won’t correct the error. We won’t use @Enterprise again.

They go the extra mile to make their customers happy! I will always try to rent with them when I am in kcmo!

I rented a car at the Kansas City Airport on Sunday, December 20^th. It was by far the worst service I have ever received at an Enterprise location. I regularly rent cars from Enterprise and was shocked by the level of disrespect and rudeness I received while at this location. When I walked up I gave them my information and all seemed to be fine until they told me the expected subtotal was over $ 400, when I mentioned that I had a confirmation email for my reservation which showed a significantly smaller total (around $ 250); the employee Zack, called the manager over who explained in a very brief and unprofessional manner «not sure how you got that total but it’s wrong, we can’t offer that price», to which I said «that’s ridiculous, you have to honor this, i’ve never been to a branch that refused to offer the price I was quoted» so he typed a few thing into his computer and said «sorry, nothing we can do», so I explained to him that it was my understanding that that is illegal in the state of Missouri, so he said «you don’t have to be so rude to me, you should talk to me with some respect»; also, they had been holding my phone this entire time because that was where I had my confirmation email, when the manager talked to me with such blatant disrespect, i told him I wanted my phone back, so he threw it at me and said «you know you don’t own the only iphone in the world, you don’t have anything special», then threw my credit card back at me and finally gave me the price for which i was quoted. They then said «we need your credit card» and I said «then why did you give it back to me» so I threw it down on their table and then they said «YOU have NO respect for us, we are NOT renting you a car, get out of here, go to any other desk in this terminal to rent a car but you are not welcome at Enterprise». At this point I pleaded with them to allow me to rent a car because my company requires us to rent cars with Enterprise. I have never in my life felt so humiliated and disrespected, do NOT rent from this Enterprise Location, they are the absolute WORST

Extremely friendly and helpful from beginning to end. Great bunch of employees.

I always have a good experience with Enterprise. This was the first time I used them at the Kansas City airport; normally I rent from my local office in San Rafael, California. At the MCI airport, the Avis area has a much nicer waiting area, which I took advantage of. It is the only car rental agency in the car rental collective building that has one. Enterprise has a simpler point redemption program for free rental days (in my opinion, having used both Avis and Enterprise extensively). Also, this trip I had an urgent need to retrieve something from my car after I turned it in and an agent named Joshua really helped me out by going out in the freezing cold to find the car and also retrieve some important school research papers I’d forgotten about. He really saved the day for me.

We were in KC for a four day family weekend. The check in process was so quick and smooth, and the people working for Enterprise in KC were extremely friendly and helpful. We will absolutely rent a car from Enterprise again.
Super service and very organized. Loved my experience with them, and the price was outstanding! Thank you!!!

No complaints about Enterprise since they’re for the most part very consistent at being a well rounded rental car company. The new app was much needed and is so convenient and comparable to the Avis app. Now they just need to put a rental location in Wesley Chapel, FL!!!

I always try to book my business travel through Kansas City because this Enterprise location is very quick and listens to my needs. I still had an additional 3 hour drive to my destination and they made sure I had every question answered and was prepared to immediately hit the road.

My wife and I arrived to KCI on a Saturday afternoon. It was not a particularly busy time at the airport. Our rental was a very inexpensive deal through Priceline.
Once we reached the Enterprise counter at their lot, we were greeted by «Wayne». Wayne quickly processed our paperwork and walked us to our car. He helped us with our luggage, reviewed the car with us, and made some «down-​home» local recommendations for us.
We could not be more pleased with our service both from Wayne, but also Enterprise and the car they provided.
Good job!

Bailed me out quickly in a tight spot. Thought I confirmed reservation when I hadn’t on a sold out day. Gentleman at front (Tuesday 1pm) desk got me same rate and similar car within 3 minutes. Car was as advertised, clean and in good working condition. No hassle drive up return.

Very professional, courteous, and friendly staff. I even got an upgrade from my free upgrade when renting. I have to say that the MCI and Independence on Noland Road rock. A much better and preferred experience!

The process was quick and expeditious. We stepped off of the shuttle, were quickly helped and given the total amount for the weekend requested. Someone was immediately outside the door to take us to our car. I’ve tried other companies and Enterprise (especially in Kansas City) has given great service and made it quick and painless.

I had to book a last minute trip to Missouri for work. The rental car companies are located off site at the airport but it’s only a 3 minute shuttle ride. When I first arrived, the line had about 12 people. I thought it would take forever and I was definitely mistaken. It took about 7 minutes for the front desk associate to check everyone in and send them outside to meet an agent. The agents were incredibly fast and had me in a car and on my way in about another 5 minutes. The total process took no more than 15 minutes total. I had a full tank of gas, a brand new 2016 Nissan Versa and I was on my way! What I really appreciated was their desire to provide the best service. They actually offered to fill the fuel tank for me at a lower cost than the gas stations nearby which was a big help and time saver!
As an FYI, if you have a Costco membership you can book through Costco Travel and the rates from Enterprise are normally reasonable and cheaper than any other car rental company listed on Costco.

They were solid throughout. Didn’t have to wait long to be served, and when I told the lady I was there for a bachelor party, she upgraded me from a compact to a Chevy Camaro for $ 10 extra.
First time at this location, but I’m already looking forward to going back for the wedding!

Great customer service! Nice car selections, so far one of the best Enterprise locations.
They greet you with a smile and even tough you denied the optional insurance coverages, (we have a corporate one) they don’t get upset or threat you with dooms day scenarios.
When I rent by my self I get the extra insurance for peace of mind.
One of the few companies that they don’t charge you a $ 400 minimum security deposit.

We have high renting status with enterprise but lately they try to shove the insurance down your throat and upgrades. It’s getting a little out of control the pushy attitude. I understand they have to sell, but the higher ups needs to back off of the employees in the field.
This location is off-​site from the airport, not ideal but that is most locations when flying.

I have use Enterprise several times now and couldn’t be happier with my experience! I took a car from Missouri to Kansas and was unhappy with the gas mileage I was getting. They were very understanding and, at my destination, swapped cars and adjusted my cost! Very customer service friendly! Happy!