DISH

i’ve been a customer of dish since 2012 and I have not been too happy with it. they are so good at collecting your payments, but they are real bad at listening to their customers. the line up of shows on the networks are horrible… why I am still seeing movies that were on when I was in high school? for the amount of money they charge, I should at least be seeing the latest releases… and their pay per view is way overpriced… netflix, hulu and redbox are now my go to and dish is bout to be cut out of my life… that commercial they have about being stuck with an ugly bill?.. PLEASE!!! my bill gets uglier and more bloated with every month and I have the same package I had since 2012!!! I’m getting rid of this for sure

I don’t think I’ve experienced anything worse than this. I mean ANYTHING! There’s absolutely no organization. Let me detail what happened and you guys can decide if you want to go for dish after you hear me out. To start with I subscribed for dish network in November 2013. Until May 2015 I was given a SD receiver when I should’ve had HD. And this is my fault but I just assumed I would have to pay more for HD and never did anything about it until May 2015 when my friend got a HD receiver for no extra fee. So I called up Dish and asked them why I didn’t get a HD receiver. I was told it was a mistake on the contractors part who installed it that they gave me a SD receiver. Now to fix their fault they gave me two options — Either I PAY $ 100 and get a HD receiver or renew my contract for another 2 years. Wait a minute. This makes absolutely no sense. Why would I have to pay for your mistake? I asked the agent exactly this. She put me on hold for 10mins and came back transfered me to someone else. Finally after 2hrs on phone and 3 agents they admitted it was their mistake and waived the $ 100 fee. So to make sure this was done right I very explicitly asked her if my contract going to be renewed and I was told «NO». A month later, today, I chatted with a dish agent online to get information on canceling dish service (My contract is supposed to end in November 2015). And I was told I have another 23 MONTHS left on my contract. I swear I’m not making this up. I couldn’t believe what he was saying. For this very reason, for a fact I knew this mistake is going to happen, I explicitly asked them if my contract would be renewed and they said no. But now my fears have come true. So I called them up again and another 2hrs on phone and 3 agents later finally they decided to waive my new contract off. The funny part is in all this chaos I totally forgot what I set out for — to cancel my dish service. Now I’m actually scared to call them. I don’t know what else they have in store for me. I’m probably going to just let my contract end. DISH is a nightmare. Go to sling or direct tv or one of the other 100 options. Stay away from DISH and do yourself a great favor.