Time Warner Cable

Time Warner is terrible.
They use multi-​switches for their internet, so when demand gets high the Internet literally chokes and freezes up. Even when demand isn’t high it’s slower than an uphill snail race.
Their tv is ok, but it’s not worth the price. I have Directv for less and get more channels. They like to reuse their equipment, so when I had them install a DVR to my tv, there was no sound, I had them come out to swap boxes and yet again there was no sound, the tech tried to blame my TV and swore up and down that’s what it was, but I have an electrical engineering degree and spent most of my time designing circuitry and components and working with small electronics, I’m no dumb dumb; so I asked him if both boxes were refurbished (despite them originally trying to tell me they were new) and the tech said they were. I had him get a new box from his truck and suddenly I had sound… Weird, right?
Their customer service is a nightmare, especially if you have any technical questions and you get sent to Bill from Louisiana yet he has a middle-​eastern accent, and doesn’t know the capital of LA…

The biggest complaint that I have is how they change their baseline pricing. BUT, they do not update that same rate to existing customers with the same service. They will change (usually involving lower rates) your billing… but only if YOU walk into their store and ask for it! It is ridiculous!
I am fortunate in that Google fiber installation has begun in my home and will be done within a few weeks. Time Warner has had all the chances they needed to keep me as a customer. They failed.

By and large the absolute worst, far too drawn out experience of my entire time on earth. Not one time do I recall a correct bill or an attempt at explanation for the wrong one. One recent specific experience out of the multitude is being told as we (finally!) parted ways that we would be credited money for the unused Internet that cycle and over a month later being told not by the company themselves but rather by the debt collector across the country that we owed money. This is, mind you, after said money was in fact credited to our account. because that makes sense. I wish I could give negative stars. Worst company ever. And slow internet even when you pay for high speed. Run far run fast.

Stopped in to pay my $ 3.50 bill since they have a $ 10.00 minimum to be paid over the phone. Fine, whatever. But, staff were very friendly and happy to help. I got right in and have no complaints!

Time Warner Cable, I bid you farewell. I’m so excited to be done with you, it’s difficult to contain myself.
From day one, your outages have angered me and the constant need to reboot my modem has annoyed me. Your fuzzy picture compares favorably only to satellite during a thunder storm.
Your customer service in non-​existent until I threatened to cancel service.
And you knew you could get away with it, since you have a monopoly in so many areas.
But, ah, now something good has come around and it is called Google Fiber.
And as pleased as I was to get rid of you, your little service centers, jammed with people waiting to speak to a customer service rep, for up to 40 minutes on a Saturday, was the final straw. Herd them in, make them stand and wait to speak with someone.
You don’t care about your customers or your product and your service center rep was stymied when asked about your «Better, guaranteed» promise.

Getting a lot better with wait times. Only had to wait a few minutes to get someone to help me.
Also, they are a lot more helpful and willing to swap out equipment when having issues. The 800 number support tech advised me to take my modem in for a swap out, so when I went into the store and told them then, there were no questions or anything. Just gave me a brand new modem and sent me on my way. A lot easier process than what I’ve experienced in the past.
Time Warner Cable, as a company, is still the worst ever and have awful internet. But at least the people at the store are helpful