The UPS Store

My husband mostly gets wine shipped to this store and we’ve never had any issues with anything. He needed some big banners printed for his work and they were able to print it in AWESOME quality and ready in few hours. Quite appy with the service and the turnaround time.

I was just dropping off my Amazon purchased shipping + packages here like I have for all Amazon packages. It was quick and easy and I myself have no complaints.

Everyone at this UPS Store is very friendly and helpful with all of my small business needs. They are very knowledgeable and a great resource. I have a mailbox there that is very safe and secure. I also do a lot of printing and mailing there. They always charge me a fair price and ship items out very quickly. They have also helped me with some door-​to-​door mail out marketing that increased my business greatly. I am very grateful to have these great people in my network and would recommend anyone to go there.

This UPS Store has terrible, ignore your problem, not return your calls or e-​mails, and cost you $ 130 customer service, and the corporate office couldn’t care less.
The owner/​manager is one of the worst customer service people I have ever had to work with, and I will never use this UPS Store (or a Mailboxes Etc.) store again.
Here’s the back story:
I shipped something through this UPS Store (I don’t have a UPS account number so the UPS Store used their account number). The item never arrived.
The UPS Store was very slow responding (weeks) when I asked them what was going on (UPS wouldn’t talk to me because it wasn’t shipped through my account number), but, eventually told me that UPS had lost my item and that UPS was cutting them a check, and that they were cutting me a check (I don’t have a UPS account number so the package was shipped through the UPS Store’s account), so I gave the guy I was shipping the item to his money back.
The UPS Store then told me that UPS was not refunding the money after all, because it had been determined that the item had been delivered, so they were not going to cut me a check after all.
After I contacted my customer and he confirmed that neither he nor any of his family had received the item I tried to get some help (or at least an explanation) from the UPS Store as UPS wouldn’t talk with me about the situation. The manager of the UPS Store didn’t return my repeated phone calls or e-​mails trying to get some help or an explanation.
Eventually I contacted the corporate offices of Mailboxes Etc. to try to get some help. They told me, after an investigation, that there was no wrong done by the franchise, that they don’t expect the managers of their franchises to do anything other than what they want to do (because they don’t have control over them), and that my story was probably not what was really going on.
In short, UPS lost my package, the UPS Store (run by Mailboxes Etc.) wouldn’t do anything to help me get my money back (they wouldn’t even return my calls or my e-​mails), and the corporate offices were satisfied with poor customer service.