Macy’s

This Macy’s is super small compared to all of the other ones. However, it is now being closed. We went in today to look at the sales. People holding signs on the street had signs saying 40% off. We went in and could read the find print — UP TO 40%. Most things were only 10−20% off. The only things 40% off was clearance. The prices were higher than going into Macy’s on a sale day. Still a ton of stuff left — the cashier said they are estimating they will be there until Mid-​March. Hubby bought a pair of board shorts for 20% off. Not anything to rush back for.

End of an era in Kailua.
Macy’s will be shuttering its doors soon.
Place is swarming with people like it never has before.
That’s probably why its closing down.
This was a longtime anchor in Kailua town.
The wrought iron bars with «LH» told of a time when Liberty House was king in the island retail scene.
Now it’s a distant memory.
Macy’s hadn’t updated since the 90s it seems and payed a hefty price.
This isn’t the only location closing nationwide.
Now Alexander and Baldwin will do their worst with this location.
God only knows what their evil plans will entail.
It certainly won’t benefit the local residents here, although they will tell you it will.
Like Caldwell and Mufi tell us that the rail and unchecked rampant development of condos will be good for us.
Macy’s was the anchor.
Without an anchor what will be the fate of our ship of lovely Kailua?
Aloha Macy’s.

I went to return a waterproof spray that cost $ 6.00 and I bought it from Macy’s Ala Moana couple days ago. I returned it at the Kailua Macy’s because I work nearby. It had a return label. I went to the first sales person I saw. She told me she had to get a sales person from that department. She had my can and was gone for like 5 mins. Finally, the guy name Greg came and said «have you used this before because it’s half empty» in sarcastic tone. I never used it before and decided to return it because I rather use another kind spray. He then asked me to feel it and I shook it. I didn’t feel how heavy it was in the first place. So I couldn’t tell him it was full or not. It felt fine. Did he test it out and make me look like it was half used? She had my can, idk what he did in the back and they both came out separate with her holding my can. How can he make that statement. Even if I used it, why put a return label on it? I asked him are you calling me a liar and he said no. Then what are you saying. You’re indirectly calling me liar. If you didn’t want to return the item, don’t give me a bad time and I could have tried another way like go to the Macy’s I bought it from. He ended up letting me return it. I forgot how I paid for it, he said gift card or back on the master card. I decided to put it back on the master card. I told him in the beginning, it was a gift and he thought it was funny that it would go back on my card. I didn’t tell him it was my card and he assumed. Can’t I gift myself? He finished the transaction and I walked away. I never experienced bad customer service before. I’m a sales person myself and that was not the way to handle this situation. That service ruined my afternoon. Another person would have asked for the manager right away, send a letter to cooperate or punch him in the face. I don’t want another person to experience this.

This place is a-​ok. I didn’t buy anything there, but I learned a lot about Hawaiian shirts. The sales associate (I think his name is Greg) was super knowledgeable and gave me a full lowdown on buying Aloha Hawaiian shirts. He was super friendly and deserves a raise or some praise for being a good sales associate.

My favorite store to shop so far. Prices are great especially with coupons. Best shipping and return policy! People are definitely more friendly than the ones in town.

This review is based on what happened the other night in the housewares department. We ran in to Macy’s just for a lemon juicer. We went to Macy’s because we had a gift card to use. When we got to the housewares department on the 2^nd floor, we were immediately greeted. The clerk was very helpful at pointing out the different juicers and the prices. We chose one and followed her to the cash register. As we were about to pay, I was enticed by the Vegetti (a vegetable slicer placed near the register for last minute purchase) and wanted to add it to my purchase. The cashier was happy to add it, but the register had a problem with it. It did not want to add it to the transaction. In fact, the register seemed to just quit! Our cashier was apologetic and tried a few times, but then our gift card didn’t seem to have a balance. Which was weird because our cashier just verified that there was $$$ on it. She called for help and we proceeded to another register where, after 15 minutes, we got our purchase! Kudos to our cashier for sticking with us, even after closing just for our purchase!

I managed to make it from one end of the lower level to the other without being greeted. The young dark complected lady with no name tag in a burgundy blouse in the shoe department didn’t even bother to come away from the cashiering area to help me. She was obvious disinterested and I was more of a hindrance to her evening. She remained at the cash register putting tape on some things and barely looking up at me. I got to try on two pairs of shoes and she was able to reassure me they didn’t have any more shoes my size because she had spent a whole two minutes to get my previous pair. This is the second times I’ve had such poor service in this shoe department.
When I went upstairs, it was another story. The young Caucasian lady walked over and asked if I needed assistance with the sheets. She was cordial and engaged me in conversation as she pointed out possible bedding selections. She obviously understands customer service compared to the other one.
Even coming down the escalator, the ladies were conversing about their personal lives and never acknowledged me as I stepped off the escalator. That was my queue to get out of there. Just imagine, I was really ready to drop some money, but those attitudes just changed my mind. I’ll go somewhere else where there is a level of customer service worth raving about.

Conveniently located in the heart of Kailua Town, there is parking in the back or on the side of the store.
Unlike other Macy’s, the Kailua store has different stock in clothing for both men, women, and teens, more in line with the beach vibe. The staff are friendly and helpful and alert you to upcoming sales. Very pleasurable to shop in this less crowded, less frantic-​paced environment!

To while shopping at Macy’s Kailua I had such a rude encounter with a worker her name was «Twinkle» I had asked her to price an item for me and she grabbed it rough out of my hands and rolled her eyes and gave me a glare then while she was checking the price she still held mean glare at me… This encounter was very upsetting for my mother and I will not be returning to this location even though we live in Kailua it’s worth the drive to a different location then get that treatment again…

We had to stop in here to buy pillows and bedding we forgot to bring for camping… laugh!!! They had great deals on pillows and a huge selection of sheets discounted or on some type of sale.
The girl working here was a cutie, and she helped us out a great deal to find the best deal… thanks by the way!!!

So far so good I came here with my daughter to find her some Jean shorts in the selection is great the sizes agree and They do have a sale going on

I do not prefer this location of Macy’s. It’s nice that they have their own parking lot and it’s nice that it’s right in town, however it is not that big. I much rather prefer the ala Moana Macy’s. The employees are okay here. Not great not bad. It takes five minutes of walking before I get a hello or anything from one of the employees. I like their home goods and kitchen section but like like I said earlier, I would much rather go to the one at ala Moana.

This Macy’s is kind of small compared to the others on the island. It’s kind of relaxing shopping here although the selection might not be as good as Ala Moana. The employees are really nice here compared to Ala Moana. It’s nice to have a large dept store in our town.

Very small. The shoe selection was ridiculous.
It was neat and tidy and had a restroom upstairs.
Sales associates never even checked in with us or offered assistance in any section.
Overall disappointed with the store.

Not overly crowded like Ala Moana macy’s.
Bathroom 2 °F: You could use this one for an emergency. If you are not at a restaurants and your office is not nearby, this might be the only easy bathroom you could use. This is pretty clean!
Unilocal 365 — ³⁶⁰⁄₃₆₅

Not many cities have a down home local Macy’s smack dab in the middle. When I say down home, I mean that it still captures that neighborhood feel when you walk though it. It’s not in some big mall or huge parking lot, not is it a massive store. it’s probably just right for Kailua. Granted this leads to maybe not being able to fine *everything* you’re looking for, but you will find hidden gems here more often than lets say the larger picked over stores when a sale is on (which is almost always).
Anyway, it may look old, but sometimes there are positives about things that don’t change too much. There is plenty of parking and the service is pretty attentive.

Kailua Macy’s, sometimes I still call it Liberty House :) This Macy’s location maybe small but I always find the best selection at this location. Great deals. Great employees who are always ready to help you with a smile.
Came to this location for Black Friday and was amazed how calm and cool everyone was. No pushing and no fighting. I normally don’t do black Friday any more cause people are rude and just plain o crazy on that day! But for Macy’s…I would! Best Black Friday shopping experience to date!
Overall I enjoy shopping at this location. It’s always clean. The employees always say hello when you walk in the door. If your a bargain shopper like me, you can find the best deals at Macy’s!

Wow what island are we on??? This location feels like a small little store on Kauai. It was is cute, not a wide selection, the store its self feels old BUT the service is good and organized. They have just about everything in this store for a laid back beach/​country lifestyle. Dont go in there looking for dress shirts, suits, ties etc. because you will not find them. That is for the city folk and you can find that in the big city’s macy’s…Ala Moana.
Big City stores close at 9pm… not like this country macy’s they close at 8pm.

I was on a mission to get these fabulous sandals which was on sale for $ 45 so this was the last Macy’s that I had to check out before giving up completely!
I have never been to this Macy’s before and didn’t really expect much because of the location and the size of the store. But I was completely wrong and it really does the saying «Never Judge a book by its cover». I went straight to the shoe department and it was easily found because the size of the store. I was really heartbroken that they didn’t have my size and also more because they didn’t carry any GUESS sandals for backup. I asked the sales lady if they had any left and she was so sweet to look them up for me and actually show me the sandals on the computer, making sure that was the right sandals that I wanted. She was very helpful by looking for my size and the different locations that had it.
After failing from the shoe department I find my girls in the Junior section scooping out some sale items. With being a small store you they had great advantages because they still had smaller sizes :) I quickly forgot about my shoes and was happy that they had some awesome sale on clothing! I bought 3 items for less than $ 30, Roxy black denim shorts for $ 10! Woot Woot! Yeah that was the best deal ever!
I really like how they coupons and sale every week! Me Likey this store A LOT!

This location is tiny… probably the smallest Macy’s I’ve ever been to, but it’s good and provides what one would need, especially if you live in the area.
They seem to carry all the essentials of a Macy’s location, but on a smaller scale. If you’re looking for cologne, swimwear, dressy clothing of kitchen supplies, this place carries them.