IMS Heating & Air

PRICE GOUGING! Our compressor stopped working suddenly over the weekend and while this was the only company we could get out on a Monday to look at our unit, I wish we had waited for one of the ones that said they could be here today instead. Unfortunately by the time the guy got to the house yesterday, it was well into the 90’s and we had already been through more than 24hrs in a miserably hot house. He said he only had a ‘universal’ capacitor to fit our 5-​ton AC unit and that the cost of the capacitor would be $ 280!!! We really didn’t have much of a choice unless we wanted to experience the 100 degree temp without AC for another afternoon/evening…so we agreed. After seeing what capacitor he installed (MACS 1220 Turbo 200), I looked it up and found it runs $ 50 – 70 on Amazon. Now I fully expect these companies to mark up their parts around double the price, as they are providing a service to have parts on hand. However, more than 4x the cost is going overboard. The tech even said «it’s supply and demand». Well in my book, that’s just price gouging and taking advantage of a situation. It’s unfortunate that the big box stores don’t carry these universal capacitors on hand. You have to go to an HVAC supplier to get them, and most want to do a ‘service call’ before selling you the part.

An oasis in a myriad of dirty HVAC companies. Couldn’t be more happy with my Gas Furnace they installed this week. I just noticed the model is an upgrade from what I thought I was getting which I’m very happy about of course. The two installers were very professional, kept the area and access very clean and did a great job modifying the ductwork to be more efficient. They ran through a checklist to ensure I was happy on the install, during which noticed some noise from the return ducting when the unit shutoff (due to the increased airflow no doubt) and went about immediately installing reinforcing structure. Now the thing purrs like a kitty, day and night in comparison to the old unit.
When it comes time to do my AC I will definitely put IMS at the top of the list.