Sunshine Plumbing, Heating & Air

when another company (Bears Plumbing) failed to resolve a problem and then come up with an estimate of $ 8K dollars to rip out our septic tank, decided to get another evaluation. Bryan with Sunshine Plumbing believed it only to be an inop pump and performed the repairs even coming back at another time to install a «quiet» check valve that i ordered after the initial repair. problem seems to have been resolved. although bryan was not familiar with the quiet check valve and price seems to have been a little high, it was much better than what the other company presented.

Good people. Great Service.
Will definitely call again.

Rocky the plumber was very professional, courteous, and straightforward throughout the process. Hard to be scientific about price, but the charge to swap out a leaking water heater with a new one — even with an Angie’s list special — seemed to be a cut above what you’d pay a place like home depot. That said, «you get what you pay for» probably applies here as the service that they provided was top notch.

Great job on unstopping a plugged drain. They were very responsive, scheduled right away, and were prompt and efficient. Thanks!

This was the second time that we have used Sunshine Plumbing (both times it was to repair boiler components that were installed by a previous company), and we will continue to go back to them for years to come. They are honest, upfront in their pricing (while also attempting to reduce the price of the service every step of the way), and exhibit the time and patience to do the job right the first time.
From the first moment you call, their scheduler/​receptionist Susan is great at understanding your problem and finding the fastest way to get someone out to service you. As for William, he is nothing short of amazing! From his prompt service response time, to his clear and concise communication of everything he is doing every step of the way, we couldn’t ask for a better person to help us with our heating.
I’ve never worked with another service repair company that truly cares about the customer as much as they do. Consider us customers for life!

They will RIB YOUR SHIRT OFF! Even Doctors might not make as much as them with more years of training.
Being a landlord for many years, I have more experience than I care to know with contractors and repair companies.
Even though my furnace went out on Christmas Eve, I knew that it would be extremely costly to have someone come by that day and that is the one day that everyone should be with their family.
So when I finally waited to the day after the Christmas, I had anticipated a much more reasonable repair bill. The technician Gino was courteous and showed up on time but that was about the only decent thing about the experience. Within 10 minutes, he was able to tell me the issue was a damaged starter. When a job is done, you are expected to pay but I had no idea that he proceeded to quote me a repair bill of $ 350 just to switch out a furnace part on a normal business day. He is not willing to bulge one cent even though I told him that I am landlord and I will have future jobs for him. The only thing he had to offer was a membership which will have cost me another $ 265. So if the technician is not willing to offer any discount based on loyalty, what makes them I will refer anyone to them for outrageous costs? So on top of the outrageous $ 400, I can pay a total of $ 800 for a simple job. I think if I had my appendix taken out, it might be cheaper.
As I expected he was able to complete the job in less than 40 minutes which makes me think it cannot be that difficult. I will keep an mental note that HVAC technicians at Sunshine charge $ 300 per hour.
I made a grave mistake by calling them and I will make sure that this will never happen again for my rentals and my friends.
If you are into paying outrageous prices, please give them a call. There are plenty of other honest and reasonable HVAC companies I would rather turn to.

Honest and prompt. I’ve worked with them a couple of times now, once to do a furnace certification on a home that I was selling and today to help diagnose an issue where our upstairs thermostat was spontaneously rebooting when the heat was running, causing the furnace to short cycle. They were able to come out same day and Gino, their service tech, was super friendly and helped me diagnose how the furnace was overheating causing the power to the thermostat to be cut as a safety mechanism. Simple issue to fix and now the furnace seems to run much quieter than it did before as well. Definitely highly recommend.

Sunshine was awesome! We woke up to a nasty mess in our laundry room thanks to a plumbing problem in our upstairs bathroom. Rocky was here less than 2 hours after we called for help. Problem solved in less than 1.5 hours. Very courteous, professional, and knowledgeable — and he even had treats for our dog. :-) Will definitely be using them for our plumbing and HVAC work again, just hopefully not under the same circumstances.

This company is a dumpster fire! I called 6 times just to set up an appointment to see my simple job! They couldn’t even call back to get that far! I called another company, had it done in less than 48 hours! – the whole job! These guys are incompetent!

Really great work. I was having new countertops installed in my kitchen and bathrooms and needed a plumber to do the disconnect and reconnect. Their quote was on-​par with another I had gotten, and I liked the plumber a lot. The furnace tune-​up technician was also trustworthy and nice. ALSO, after my first service I got a coupon in the mail with two brownies! Seriously, what other plumber sends baked goods? I’ve already recommended Sunshine to my neighbors.

***See Addendum at the end of this review
The critical question to ask when hiring a heating and cooling company is:
«What do they do if things go wrong?»
Unfortunately, the experience you may have with Sunshine Heating and Cooling if something goes wrong, may cost you more time money and frustration than you bargained for.
And that is understandable if you talk to the owner about a problem.
Here’s the story:
After an AC install over the summer, the hot water stopped working.
They were called back to fix it and one of their technicians, Dmitri, promised all was well.
Unfortunately, this was just the beginning of their incompetence.
Of course it’s understandable that companies mess things up. We’re all human.
However, when a company does not make good on their mess ups, it shows the real quality of their leadership and becomes a caution for you as a consumer. In the 90% of situations where all goes well, there is no problem.
But what if something goes wrong? Can you trust them to fix it?
Not Sunshine Heating and Cooling. And if you ever have the misfortune of speaking to their owner, you understand why.
After the repair to make the hot water work, they ensured me that it was fixed. Once the weather turned cold however, it was clear we had a bigger problem.
When I turned the heat on, it only blew out cold air. When I called to have them come back out, they botched and missed the appointment.
Once again, upon calling them, they informed me they were too busy to get to me. Even though it was their screw up.
Informing them that the temperature would be 30 degrees that night did not prompt them to action.
They sent out another technician, Gino, who was very kind and helpful, but he was unable to fix it because it was not his area of expertise.
Once again, the problem was unresolved.
Calling the office, Trevor answered and though he apologized profusely, he offered no solutions.
Instead he asked if I would like to speak to the owner.
And then it all made sense.
You know those situations when you’re a consumer and the company who is supposed to provide service to you totally flakes and leaves you scrambling to find another solution at the last moment?
That’s what this was like.
Rather than getting on the phone and taking responsibility for her company’s poor work, and offering to fix it, Susan (the owner) rattled off excuse after excuse and told me it was my fault because I had abused her employees. How you can abuse a grown man who is fixing your heater is beyond me, but that was her claim.
Then, upon telling her the forecast was calling for snow tonight and that I demanded that they come out to fix the problem they caused, she told me I was now placed on her «Do Not Service» list.
Lesson? If you’re looking for a company to stand behind its work, go elsewhere.
The hassle and frustration of dealing with a company that is unwilling to fix the lack of heat they caused is an unnecessary burden for you when you want to have your heating or air conditioning repaired.
***This review was originally posted on November 10 at 5:00 pm. However, the owner threatened to leave the problem broken if the review was not taken down. Though I understand her embarrassment, it does reflect poor quality of character to make such threats to someone in such a vulnerable position.
If the owner of the company would call to apologize I would happily remove this review. If you’re still reading it, you know she has been unwilling to do that.

Another vendor I’ve worked with and trust (Garvin’s Sewer and Drain) recommended Sunshine Plumbing to assess an issue I was having with water entering one of my rental properties. Sunshine responded quickly and professionally, and the technician (Rocky) was very professional and coordinated with my property manager.
Rocky felt the problem was an exterior drain that I’d suspected from the start, and didn’t think a sump pump was necessary. In other words, he didn’t try to sell a service that wasn’t needed. I happily paid the fee for the visit, feeling better that I had an additional, reliable opinion to consider in resolving my issue. This was my first experience with Sunshine, but they’ll be the first I call next time.

Honest people. Our tech was very professional and waived the estimate fee. We ended up needing a whole new water heater which was really expensive, not because of the tech per se, just that they’re expensive in general.
So we didn’t go through with it but still were never charged a dime by them. We ended up going the more hands on approach and used Craigslist which was very labor intensive. Was much cheaper but definitely not for everyone and risky as well.
The important thing is we would’ve never known we needed a new hot water heater if it weren’t for Sunshine Plumbing, Heating and Air, so we are extremely grateful for their professionalism and knowledge as well as their understanding in situations like ours.
Thanks again.

I can’t believe how friendly this company is. Ran by a husband wife team. They have the hearts of true friendship. They go out of there way to make sure your needs are taken care of. I recently had the privilege to have the owner come to my house. I had a plumbing installation that was well over my head and he walked in assessed the job (an elaborate steam shower install) knocked it out! And it looks amazing. I would highly recommend this company for any of your plumbing needs. This company has so many qualified people for your needs.

We bought a new AC and furnace system from Sunshine and the equipment was great, installation went okay, but our AC goals weren’t really met until Jared came along. He’s awesome! He fixed us up completely and we haven’t had any issues since. Jared is the only person I’ll be letting touch my AC from now on!
I also had some water backing up in the basement and had Rocky come out to look at our water heater. He identified that our drain was the issue, cleaned it, flushed our water heater to make sure that the water heater itself is working properly, and we haven’t had any issues since! Rocky was very nice, very professional, and very capable.
I’d highly recommend Jared for AC and Rocky for plumbing needs.

What a relief!
As a new homeowner, there are people you need to have in your back pocket. Folks you trust and can call to help you out when things start leaking or breaking or making noises you don’t really understand. We’ve found that in Sunshine, and in our very patient and helpful service tech, Casey. Casey was friendly and full of good tips, and he went out of his way to explain and resolve our plumbing issues (even trimming and rerouting a pipe to our previously leaky P-​Trap at no charge — who does that?!). He explained all the potential outcomes on our shower issue and worked his plumbing magic so well that we avoided the costly route and were about to do the quick and easy (but thorough!) instead. I’m grateful to have found this company and have a place we can trust to call on when house stuff goes awry. Thanks Casey and Sunshine!

Let me preface this review by stating that Sunshine Plumbing did not win a contract with me with their bid. This review is based on the estimator alone.
I had signed up for a replacement air conditioner estimate on Sunshine’s website. They called me within minutes and had me scheduled for an estimate on my preferred date and time. The morning of the estimate, I received an email with a photo of the estimator, and a call directly from him letting me know his ETA. When he was late (stuck in traffic) he gave me another call with a more accurate time frame. He came over and was very thorough in his inspection he looked at the existing A/​C equipment and verified the information that was needed to provide a quote. He told me he would have a quote ready within the day and then was on his way. He surprised me about 20 minutes later when he came back to the house with a printed estimate for the replacement system.
Ultimately I did not choose to go with Sunshine primarily due to the price. The quote was $ 2000 higher than the next quote, and it was about 80% labor. It was a lot of money for two guys to work for about 4 hours. They also offered a lower price if I signed up for an annual service contract. This kind of seems to be a little scammy from what I could tell. Sure it is servicing and maintaining the warranty on the equipment, but the price they would have locked me in wouldn’t have been worthwhile at all. Still this company gets 4 stars due to a good customer service attitude, their pricing is just a little too high for what they provide.

I saw another review of Sunshine Plumbing that related an experience so similar to my own, that I’m going to use that review as a template. I’ve personalized that review as appropriate, but the fact that I can use another’s experience as the basis of my own review indicates this is a recurring issue.
They seemed so nice and on top of things at first.
We set up an appointment. I took time off to meet with their technician, Jared. He couldn’t prepare an estimate on the spot, but said he’d get back to me the next afternooon. It’s been over a month, and I still haven’t heard from him.
I tried sending the technician an e-​mail using the address on his business card, but that e-​mail address is not current and bounced back as undeliverable. I wrote to the President of the company twice, but still no bid has surfaced.
Clearly, as this is not the first time this has happened, Sunshine does not care much for the time of its customers, whether it was taking the time to meet with the technician, or in writing repeat follow-​up e-​mails. Skip ‘em.

They seemed so nice and on top of things at first.
Unfortunately, their technician, Jared, showed up right at the last minute of the two-​hour window. Then, after a look at my leaking roof-​top evaporative cooler he didn’t have an estimate for me. He said he’d get back to me the next afternooon. That afternoon has come and gone. Still, I haven’t heard from him.
I tried sending the technician an e-​mail using the address on his business card, but apparently that e-​mail address is not current and bounced back as undeliverable.
I was able to leave a message with their after-​hours answering service. So, hopefully I can get a response by tomorrow. In the meantime, I have a different company swinging by tomorrow for another estimate.
They do get a second star from me because Jared politely waived the $ 39 estimate for not giving me the agreed to «30-​minute» heads-​up call. So that was nice.
Hope this helps!

I have spent months trying to clean up the mess this company left in my house. When faced with a simple task such as taking off a wooden door to access a crawl space, they removed the entire frame including the door.
You would expect that if someone removes a door to access a crawl space that they then would put the door back, but I guess if you destroy the entire frame, then it’s up to the homeowner to just deal with it.
I’m so frustrated that they might even get out of the 10 year warranty, because quite frankly I would rather pay someone else then have them in my house.
I would give negative stars, but that isn’t an option. Avoid this company at all costs