Markson Jewelers

My husband had two watches which needed some simple repairs — new batteries for both, plus a new strap for one. I dropped them off, along with a third watch, and was told the two men’s watches would be ready on Thursday — two days later. When I went to pick up these two watches on Saturday, they were nowhere to be found. I had my claim ticket with me, but the lady who was there on a Saturday claimed she ‘didn’t work there.’ As I got in the car, the lady came running out to my car to tell me she had found the two watches.
I also was there that Saturday to check on the third watch I had dropped off. I had prepaid for the service on all three watches. This watch needed more extensive repair — the stem had fallen off, and condensation was happening inside the watch. They had told me this watch would need more time, but I should have pressed them for more information than that. The lady ‘who didn’t work there’ had no information. I stopped in two additional times over the next three weeks to be told that the watch wasn’t ready.
Finally, after six weeks with no communication, I made my husband go in to ask about the watch. He went back four days out of seven until he finally walked out with the fixed watch.
We will never do business with this company again. The lack of communication and inability to complete a job within an appropriate amount of time totally overshadow the quality of the service.