Wild At Play

We have been members here for years and have truly enjoyed all it has to offer. Yes they are strict about cleanliness but that’s something I value so I guess it doesn’t upset me as it does others. We have had birthday parties and attended many events with my boys having a blast each time. I’m thankful there is a mom and pop type place like this versus the big «jump» houses that scare me a bit. Feel free to reach out with questions. I will give you unbiased feedback.
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Deceptive advertising. I purchased the unlimited pass for my child which advertised as one free art and music class and free storytime. I thought it was reasonable, around $ 400 for two 8 week art classes and some play space time. The staff confirmed with me before my purchasing that it was the entire free art class aka one art class, not one session, and confirmed multiple times when I showed up for classes. I was confused when I showed up to the art class and the teacher harassed me saying I couldn’t go and I had to insist that I bought the pass and basically force myself into the class. Three weeks after purchasing the unlimited pass the art class teacher Viviana emailed me (note not in person, not kindly) and stated that they had miscommunicated and I was not entitled to the art classes or music class. They did not offer any refund or price deduction. She cc’ed «the corporation» aka the other employees and said I was not allowed in even though she admitted to misleading wording and to her staff miscommunicating to me. Wild at Play also refused my daughter from storytime. Now I have to dispute with the company since they will not honor what they advertised. I would never have paid $ 180 for a half hour ONE SESSION of art class and $ 180 for a half hour ONE SESSION of music class-​which was cancelled so effectively I paid $ 360 to be turned down for storytime. My daughter and myself were nothing but polite and very well behaved and did not deserve this treatment.

if you plan a party there, be prepared that gift cards not reach you if its dropped off at the front desk. That happened to me. A couple of my friends independently told me they had given a gift card but I did not get it when i collected the gifts at the end of the party. The staff will also tell you things like all the water bottles got used up when I had put the water out myself and knew for sure I had used less than one of my two crates. When the staff knew I was suspicious of them, it comes out all of a sudden. But I figured the gift cards were missing a few days after.
Besides this, you have to deal with attitude issues of both the staff and owner. Like they are so above you. I will not recommend this to a friend or go there again.
Kids have a great party even in sandbox with just baloons and cake.
Btw, i have moved since the party. But feeling bitter about what happed, hence this glorious review.

Agree with some of the other reviewers here. These people are cold as ice!
Long story short, we had enrolled our 3.5 yr old in their summer camp. One one occasion (last day at the camp as we discontinued after this happened), our son’s nanny found him alone in the restroom with wet clothes on when she picked him up at 12:30 pm. She was told that they had some policy against changing wet clothes and were waiting for her to arrive. After speaking with multiple (lying) employees/​owner of this place, we figured out that he was left in the restroom for a significant amount of time, was not even fed his lunch because he had wet his clothes and they blatantly refused to take any responsibility for it or even apologize. We got two different versions from two different employees that essentially blew their «cover up» after which we never heard from them again — perhaps they wanted to save themselves the embarrassment of being caught lying again.
I get the feeling they don’t even like kids over there :)) they’re just interested in making money!

They are very cold and not welcoming at all, this was my first impression of the place. The gentleman who is always at the front desk doesn’t seem a bit interested in the job that he does or the smiling faces that comes through that door.
Yet I still wanted to give it a try. I bought a package so that my child can enjoy the very small indoor activities during the winter months. My mistake was I bought a package. I only wanted to use it during the winter months but little did I know it expires. in just 6 months. First of all the mere fact that they expire turned me off. Do they have any idea how many times little children get SICK? My child has asthma so we barely go out to begin with and the little times I do go out I try to take advantage and have fun.
This place is not welcoming, very expensive for a small place and expiring passes… needless to say my child and I will not be returning.
Ms. Lily

The facilities are great but the people who run it are weird. The woman was making comments about how we need to pick up after our kids — even though we were the only people there (and of course I would clean up once we were done). I wish there HAD been other kids there since that is part of the reason I bring my son to these things — to be social. Another kid arrived right before we left and the manager says, «I know you’ve enjoyed having the whole place to yourself, but there are other people here now…». Also they have drawers that easily open right behind where kids are suppose to have snacks and when my son opened one they came running to me and warned that they are VERY DANGEROUS. Such bad hospitality.

Beyond BEYOND disappointed with this place. I got an email for a promo «buy 5 free play passes get 5 free» so I said hey might as well try it! My son loves other places that have the same idea so go for it. We live in Hoboken but we are close to the piers so the walk isn’t far but in the cold obviously I wasn’t going to make the trips. They were valid for 6 months so once June hit I had until mid July up use them all. That’s no problem because as I said we are close and warm weather makes the walk pleasant.
I decided to go one morning. We were the only people there besides a class that was in another room. The gentleman in the front seemed as though it was a bother to have to register me and show me around. He made it a point to tell me three times to clean up after myself. I’m not an animal, clearly I’m going to keep everything nice…
My son starts playing (he turned two in mid June but is the size of a 4 year old haha) he’s running around having a blast and all I feel is this front desk guy watching over us… Every toy he played with the guys like «make sure it’s put back» like dude, can we have fun with it first? It’s not a museum it’s a play area!
Thn the class door opens and like 10 little kids run out. My son loves playing with over children so he ran over to say hi. One of the «teachers» threw her body in between the kids and when she saw my horror as she was basically pushing my son away from the other child she said to me «I don’t know your child I have to protect the kids I know»
SERIOUSLY? my son was trying to say hi. He’s not malicious. He’s two. He wasn’t acting crazy or waving his hands. Simply ran over saying «hi hi»
THAT got me very mad.
She continued to do this every time my son approached a child. I told her to back off as my son was just trying to socialize and she said that wasn’t her problem.
I was ready to leave but I said to myself I paid over 100 dollars for these passes I’m staying… The kids when back into their «classroom» so it was just us again.
Acouple other parents came and went with kids. I spoke to them to make friends. They basically said they go there for convenience as they live near and it’s not a fabulous place. Surprise surprise .
Another parent came in with a little girl To see about signing up for classes. My son again, ran over screaming «hi» and the guy in the front goes «oh don’t worry he won’t be in your class, he’s here for free space play»
I. WAS. FURIOUS.
what the **** does that mean?! My child is a bad child?! Something wrong with him or something? What would even make him think that was appropriate.
I got my stuff and left.
I called to complain and there was no manager there (how convenient)
Called two more times and finally got a call back from an assistant manager who listened to my story and said I could come back and hope for a better experience. I told her I would like a call from the manager or owner and she basically said she would arrange that but they don’t give refunds so I won’t be getting my money back either way…
Lovely right?
Not even a credit, or «use it towards the store front items we sell» nothing.
I don’t just have 100+ dollars to throw away. Yes we work hard to give our som great experiences but this wasn’t one. This was horrible and I didn’t even get to use the rest of my passes as I was so horrified and turned off at this establishment.
I wish I could give this place negative stars.
Ohh and update, it’s been weeks and still no call back from manager or owner. How nice.

Given its location, this place has a lot of potential, and is being managed better by the day. Prices for classes and membership options are on the higher side, but they are adding more variety in terms of content. The jungle gym is perfect on cold or rainy days.

Fun place to take kids — was there for a birthday party. Huge jungle gym, accomodating staff, plenty of space — even adults have place to hang out. They make you take off your shoes and put them in cubbie holes which is nice. Also they have some animals — like a lizard and mice that are fun for kids to see. Elmo visited while we were there — oh yeah that’s right. He sang songs. They also had an interesting CD playing of kids singing popular songs — like kids singing Rihanna and Katy Perry. Was both odd and absorbing.

Went to a birthday party there. My daughter loved it so much, and so did I!

Overpriced and not worth it. I signed up my 3 year old son for their Jazzy Hop classes. At times, he was the only student, so the owner put her own kids in the class. For $ 300, if there are no other students, then he should get a private lesson. The class included a 12 free, 1 hour plays in the indoor playground. We hardly used any and they expired (did not know that!). We also had to become members in order to sign up for lessons (another $ 250). This does not include the play time in the playground, which costs an additional $ 165+. The membership events are scarce and poorly run (ie: cupcake night… bran muffins and store bought icing). Equally number of free events are also paid events for members (only less than non members). There are a mixture of toddlers and young kids using the playground at the same time… then the kids get reprimanded by the owners when they play too rough. Good for the cold months to let your child unleash all the energy, but overall, not worth all the money and frustration!