Dunkin’ Donuts

Your typical Dunkin. Standard coffee and breakfast foods compared to any other Dunkin. Especially slow service sometimes, even when they’re not super busy. It seems like they’re always training new people.

Used to be good, but now the place sickens me. Let’s list all the things that’ve disappointed/​shocked me.
1. Back when they were doing angus wraps at the beginning, some idiot (manager?) decided it would be good to price them at $ 20! THE NERVE… I wouldn’t buy a $ 20 angus wrap from Gordon Ramsay, much less here.
2. One time a Hispanic cashier lady laughed at my hat.
3. One time a Muslim cashier lady didn’t even think to give me my 3 cents in change.
4. One time I specifically ordered an everything bagel with no cream cheese, toasted. They weren’t doing no cream cheese that day, apparently. Needless to say, I was displeased with the extra charge.
5. The filling in filled donuts is about 85% of the time waaaaay under-​filled. Very few things get me ANGRIER than an under-​filled donut.
6. One time the black guy on the toaster decided to do my hash browns separate (separate!) from my everything bagel and took a super long time.
7. One time (in the winter), both the guys working there didn’t know that white hot chocolate was on the menu, and I had to point it out on the machine.
8. The people there don’t know how to stock properly. Constantly out of numerous items (sometimes for days) while other stuff piles up.
There are probably more things I have forgotten. From about 10 to 4 years ago, I would’ve given this place 3 stars. Now there’s only shame in the Boston Kremes.

PROS: –Proximity to Forest Hills T
— Two friendly employees.
CONS: –Unreal slow service (think of molasses in January)
–Majority of employees are rude and ungrateful
–Poor quality of food and beverage
Like the most recent review below mine states, the time you spend waiting in line is ridiculous. That’s the first big issue. Having worked as a training manager for a Dunkin Donuts franchisee in Brighton, I can tell you that Dunkin’s standard ticket time for a customer is three minutes or less. An employee should be able to take your order and get it out to you within three minutes. That’s including if you were to order a sandwich. If anything, five minutes should be a guest’s maximum time waiting for their order after arriving inside. Looking back at my previous five visits to this location (during June 2015), I have had to wait at least two or three minutes to even have someone stop their conversation in the back and come out and help. My most recent experience to this location even had an older man yelling «Excuse me!» several times over because the two employees (who we could see right in the back chatting away) had absolutely no desire to assist us. He ended up leaving, but I stayed because I needed my caffeine!
That brings me to the next negative part of my review. The quality of their food and beverages. The beauty of working at Dunkin Donuts is that all of the machines and equipment are labeled with unbelievably simple instructions and guides on how to make whatever it is you need to make. When I was training employees in Brighton, I was working with people that could barely speak English, and even they were able to grasp and follow the English instructions with ease. It seems like at this location, they are completely unable to understand the concept of making a latte. It is honestly as simple as pressing one button for the espresso, and two for the dairy the guest desires. That isn’t an understatement, it is that easy. Sure, maybe they might want to add sugar or a flavor, but for me that’s all I need. Ice, espresso, milk. Every single latte I’ve ordered here has not tasted right. I have seen the employees put coffee in my latte, give me the wrong kind of milk, and even give me DECAF ESPRESSO! The food isn’t nearly as bad, although it is usually undercooked, and oftentimes they don’t start making your order until long after you’ve paid. Also, the employees don’t seem to give a darn about the flies all over the donuts. I would recommend avoiding the glazed donuts and cronuts, unless you want a little added protein with a crunch on your donut.
Finally, we arrive to the final piece of my incredibly long-​winded review. The service. Nearly every employee I have encountered here is rude, despite me being incredibly polite, patient, and friendly. They do not greet you, they do not respond when you ask them how they are, and they care nothing more than to take your order and your money, and then take their sweet time making it. I have also not been thanked ONCE for the tips I leave, which used to be every visit but now I am starting to hold back.
The only thing this place has going for it are two particular employees, both of which I do not know the names of because oftentimes they aren’t wearing a nametag. Those two, however, are the only reason I am giving this two stars instead of one (and because of proximity to my home). This place SERIOUSLY needs to step up its game.

This used to be a great place to stop have some coffee muffins Exedra. Today is the second time where I left the line because the wait was absolutely unbelievable. I usually stop here Monday through Friday at least once a day and during the past two months it has been extremely painful once I add to this site. it seems to me that the only one that may have some energy in this establishment is a woman I think her name is Vicki? the wait is unbearable and does not reflect Dunkin Donuts reputation a speedy service. someone needs to get a management team in there to work on this issue. I have often seen people leave because of the wait. Please get someone in there fast

This Dunkin Donuts happens to be convenient on my way to work. It has a small parking lot, but since it’s in a busy location, it’s often full. The fact that there’s no drive-​thru is not a big deal for me. Are we Americans really that lazy that we can’t be bothered to get out of the car for a donut??? Anyway, I wanted to come leave a positive review because I brought my crabby 2-​year-​old in one morning to buy him some Munchkins, and the guy behind the counter gave him 3 Munchkins (one of each flavor) and wouldn’t take my money! Sure, it’s a small gesture (less than a dollar’s worth of donut holes) but it really made my morning (and my toddler’s)!

Disappointing, but not entirely the fault of the staff. My wife and I recently moved to Jamaica Plain, MA and this DD is the closest to our new place, walkable even, which is important.
1. Located at major intersection, so it is always busy, both inside and in the parking lot.
2. Located near Forrest Hills T Station, so it gets it fair share of crazies.
3. Staff is slow and sometimes it seems like they really don’t care. When I walk in and don’t see the manager behind the counter, I know it will be slow.
4. No drive thru — what am I supposed to do, put on pants to go inside the restaurant?

The fact that I’m giving this place 4 stars, shows what an incredible rise from the ashes turn-​around it has made. When I first started going there almost 10 years ago, whoever was in charge hired a group of people whose first language was not english. Nothing strange about that in a fast food place but what was strange was the language they spoke exclusively to one another was unlike any language I had ever heard. It was to the point where I was starting to suspect they were from another planet. Certainly possible here in Jamaica Plain. The employees from Jupiter, who spoke very little english, were not good at doing things like taking orders, making you what you asked for or giving you the change out of the register. The following is an exaggeration but I swear I ordered a toasted bagel with creamcheese and got outside to discover I’d walked out with a bag of spoons. It was so bad, I started going to the next closest Dunkin, just to avoid it.
I guess the mothership landed, took the visitors back to the home planet and the donut shop was forced to re-​staff. The new staff is terrific! They were attentive, polite, gave me to correct change and most importantly, my black coffee and ham and egg on a multi-​grain bagel was exactly as ordered.
It’s still a Dunkin’ Donuts. There’s no seating there at all and while the inside is clean, it’s not exactly charming. If you’re passing by and need what they have, go on in and get it.