Secret Nails

Horrible customer service, when they push people out who just got there nails done while they are still drying it seems to me they just don’t care.

Worst place ever! They price gouge and my nails, after one day we’re chipping and look HORRIBLE. I went in and asked for a refund (they wanted to do them again) and they told me to come back in on Wednesday for the manager. I came because my husband is coming home soon and I wanted my nails to be pretty. Instead? I have CRAPPY NAILS!
I will NEVER recommend anyone to this place!
Stupid people!

I have been searching for a good nail salon on the Argyle/​Oakleaf side of town and it’s been damn near impossible to find. I came here after my friend’s two coworkers recommended it. I was scared to come because I don’t trust a place with crapy Unilocal reviews but this place is really amazing. As soon as I walked in I was able to get seated for a pedicure. I picked the color I wanted and the nail tech did exactly what I wanted. The service came with my choice of a drink: water, soda, white or red wine. I chose the red wine and it was tasty and sweet. Anyway, the customer service was amazing. I also needed my eyebrows waxed and halfway through my pedicure, the lady who was supposed to wax them came over to me to get it done. I love when nail salons allow you to get a 2 in 1 so you’re not sitting in there for hours. She talked to me the entire time, made some comments on my eyebrows and allowed me to adjust. She noted that one eyebrow was thinner than the other and I asked her to even them out. She did a great job! I definitely recommend this salon.

You think that I would learn that this place doesn’t always offer the best service. I bring my 4 y/​o with me to get her nails done, the price is always different and they NEVER listen. I tell them to put something between her toes, they don’t and they get messed up every time. I told them today to cut her nails and they didn’t. Today I swear they melted off my skin the hot wax!!! I kept saying it was too hot, but he just kept on with what he was doing. The massage… Not that great either. This is the last time I visit here. I have finally learned my lesson.

I attempted to purchase a pedicure from this establishment. I walked in at 730 pm there hours of opporation states open till 8:00pm. The gentleman sitting closes to the door said something in his language to one of the other nail techs. Whom walked up to me and said we are closed. I stated I am sorry I thought you close at 8pm. She stated yes. We are closed .
As a business that was etremely rude, unprofessional not only ceeating a lost a revenue, it has also gain a poor review that I am purposing to make note. I will also voice my opinion to anyone whom I encounter interested in visiting this establishment. I have no idea why they were rude. Customer service they are lacking for sure. it am putting 1 star however they deserve no stars. Thus application will not allow me to post without hitting at least 1 star.

I came here a few weeks ago for a gel manicure. I was seated right away at a nail station. They did an amazing job on my nails and I’ll definitely be back to get them repainted.

Ok. The last time that I went to Secret Nails it was brand new and it was ultra amazing. That was about 3 years ago. Apparently, allot has happened with them in that time.
I should have ran out as soon as I caught a whiff of mustiness once I sat down. This is not my usual spot but because most of my errands were in this vicinity and my needing my feet sandblasted was of utmost importance. Plus, I wanted to get home and take a nap before my son got home from school. I figured what the Hell just get a quick pedi.
They didn’t put any scented bath salts in my water. My package came with a beverage which didm’t get. I didm’t realize it until we were half way into my pedi. Instead of asking for the beverage I decided to downgrade my package so I could get the Hell outta there! I couldn’t «relax» because, ONE, there was a fly that wanted to tap dance on everything around me and TWO, I kept noticing so many not so good things about this place.
Thank goodness my nail pack was sealed up. But, the rest of the gadgets were old. He used what looked like a Mr. Clean brillo pad to buff my feet! LMAO! I can’t even.
My nail tech set a cooking timer before we started. which i aaas o with. I just had never seen that before. As soon as it went off he started to rush through the rest of my session. Not sure why because I was the only dumb a## inside of this nasty lil nail shop.
Everyone was nice, polite and seemed happy. That’s null and void of your establishment is unkept, dirty and smelly.

My mom, my sister, and I came here on our «girl’s day» because it was next to the Goodwill where we were shopping and it looked really nice. The receptionist was super friendly and eager to help. My mom got the gel polish and was very satisfied, they took extra time and care to make sure they looked good and that she was comfortable. My sister and I, however, got just the regular polish manicure and were rushed through it. Neither of our polishes were well done (there are so many missing spots on my nails). When he filed my nails, he did them round and when i asked if he could make them square, he acted like i was bothering him. At the end of it, they ended up crooked and different lengths. The person that did my nails never put any towels underneath my hands and when he did the paraffin wax, he didn’t throw them away, he just kept them underneath my hands and they kept touching my nails as he was painting them. It was about $ 20 per manicure but it definitely wasn’t worth it.

The people that work here are very warm and bubbly. They make you feel really welcome. They even offer drinks! My friend and I had wine during our first visit here. They also have a very relaxing ambience. I’m most definitely coming back here next time I’m in town.