PetSmart

Samantha the groomer is the best! I have a 7-​year-​old goldendoodle and I’m picky with where he gets groomed. He saw Samantha and she did an incredible job! I have a before and after on my IG:@saminjax

The store itself is decent, they always have what I need and my pup loves to pee all over the trees and grass as we walk up to the building but my disappointment is with the grooming salon. My dog has a short coat and doesn’t require much, I can do it at home but he sheds a ton so I like to have a groomer give him a bath. Our last visit to the groomers when I got home I noticed he still smelled and his nails weren’t clipped. We have been here many times before with no problem but that last salon visit upset me so now when he needs a bath we go to the petsmart on Monument.

These groomers are fine if all you want is a razor cut. I have a long haired breed and asked them to comb out a small matted area, which they agreed to and then went ahead and shaved her down to the skin. Never again.

I bring my shih tzu puppy to Sierra for grooming and she is amazing. She does such a good job and she is so patient with him while he is learning that he has to be groomed. I wouldn’t take him to any place else. The store is also always well stocked and has what I need.

I came to this location in search of a product they didnt have at the one closer to me on Southside Blvd. The employees were helpful and friendly, and i got the potty patch i was looking to get my boy for his birthday! I also was able to buy a stuffed animal that would go to a child during the holidays, overall great visit!

Do Not Ever Order Online From PETSMART (???) I ordered dog poo removal bags on 9−6−15. They were sent to billing address NOT SHIPPING ADDRESS. I have since called because never delivered when they tell me and as of today, they keep shipping to a billing address which is a vacant house. The customer service is so incompetent, they are unable to type a 4 digit, one word new address to ship these items I paid for and paid for shipping. The customer service was arrogant and the last person told me to call UPS and chase them down at their headquarters (where ever that may be). No help from customer service after 5 different phone calls and three different supervisors. Said they would not ship again because they aren’t sure correct address will be put in system. What a horrible customer service… The store is nice, but ordering online is a big fat ZERO… They have had my money since 9−6−15.

These lovely people helped pull a sand spur from my puppies paw, despite him howling and growling and peeing, all out of the goodness of their hearts! Store’s as good as any petsmart, it’s all about the people who work it!

Went here to get my dog’s nails trimmed and grinded on a Sunday. The place was absolutely filthy! Stations where fur had been trimmed were not cleaned, even long after the dogs had left. Service was slow, and when my dog was finally taken back they half-​assed the job. They barely grinded his nails at all. I paid extra for the nail grinding so his nails would be smooth and not damage my furniture at home. Will be re-​doing this with my own dremel and never returning to this awful place. WASTE OF MONEY.

As much as I try to patronize petco, the poor customer service says otherwise. Young girl had no personality and zero warmth. Wouldn’t give the stupid card discount so I left and spent my money at target.

This is a nice, clean PetSmart with friendly employees. They are always willing to help you find whatever you may be looking for.
They have so many different brands of dog and cat food. So, if you need a speciality food for your dog or cat, you can probably find it here.
They usually have good sales on a variety of toys and clothing for dogs.
The thing I do not like about any PetSmart stores are their obedience classes. As someone who knows how to train service dogs, I do not like their training methods. Also, the people doing the training aren’t as knowledgeable as they should be. I’ve watched some of the classes and I just shake my head and roll my eyes.

I love this place. The staff at the Town center location (All of them but the general manager) cares so much, I go there quite often and you can tell everyone at the store, the groomers, the hospital and training staff is so caring, you can tell they love animals and they love what they do. And honestly everytime I have a bad experience is with the customer service provided by the general manager. he always have an attitude like my dog and people annoy him. So as long as I don’t deal with him I am always happy with this place.

So what about three strikes and your ???
Ok so I board my dog for the second time and the rate is roughly four times what I paid two months prior, shame on me for not confirming. Ok so I take the dog in for chronic diarrhea, they say they want to keep him for observation. The bill is astronomical due to testing, outside consultation, X-​rays, blood work, fecal tests — the diagnosis is upset stomach. I guess shame on me for assuming they would seek consent before running a bunch of tests.
So ok it is check, confirm and be explicit with this bunch. No problem. I board my dog and say I can pick him up at 630 Sunday night. They say they close at 6 but might be around but probably not. I say ok what if I don’t make it? They say we open at 730. I arrive at 730. I am told I can’t have my dog. I am talking to the same person who I confirmed the times because it’s check and confirm. I am told no one should have told you that. I say why can’t I have him — he needs to be bathed. I say I want my dog. She says maybe ten but probably noon.
You never know the real intent for the result that appears wrong, ridiculous or unjust but with 3 of my 4 dealings being more than just less than expected from a reasonable and competent vet practice I will never trust my wallet, my time or my dog here again.

The beauty of this place is that it serves several purposes. First and foremost, it’s a pet supply store and the makers of this place cleverly divided all the products based on the type of animal you have. I have two cats and I know exactly where to go to get feline supplies. When it comes cat supplies, the litter, the food, the treats and the toys are lower price than Wal-​Mart. The other areas (dogs, birds, fish) are clearly marked and have such a wide array of products, I’d be in joy if I had one of those pets. But aside from the pet supply area, this PetSmart also has a veterinarian area called BanField. Now, even though it’s convenient to have a vet in there, I would strongly recommend not going to BanField, simply because it’s extremely overpriced and I can name three places off the top of my head that are cheaper and will give you the same quality of service. Finally, another awesome thing about this place is that the center circle hosts pet obedience classes. Overall, go there for the cheaper pet supplies and the obedience classes. Stay away from Banfield. If you need to, there’s a pet groomer there too, although I have no idea the price.

my spot never an issue Vet is kinda expensive

I brought my basset hound to their grooming department and it was horrible! The package I purchase was supposed to cover bath, teeth clean, and nail cut. Well… when I got her home I noticed she still had dirt on her belly and wax in her ears. She still had soft tarter on her teeth that I had to brush off and her nails were cut but left long and were splintered. Part of the package was to also include a bandanna, but that didn’t happen either.
Never again!

I will be honest, I like this store solely for the cats up for adoption!

This store is in the middle of the bustling River City MarketPlace, so bring your patience when it is time to park. As far as PetSmarts go, this location is bright, clean, and has a friendly staff. I really like their cat adoption area, it looks like more of a cat hangout than cages. If I lived closer, I’d be here more,

Located in the St. Johns Town Center, this PetSmart is a great location to shop for anything for your pets. Not only is this a great place to shop for food, toys, accessories, but they also have a Banfield Pet Hospital if you need a quality veterinarian, and they offer accredited training for your dogs.
The majority of this store is geared towards dogs and cats. There is a massive selection of foods, with name brands, and also healthy all natural types available. The snacks and treats are endless, and they also have a huge selection of rawhide and jerky snacks for dogs. Tons of toys are everywhere, as well as leashes, collars, training devices, and everything else in between.
There are also a pretty decent selection of fish and fish supplies– tanks, filters, decorations for aquariums. The bird and reptile selection is also pretty decent, not massive– you may need to go to a specialty store if you’re looking for something hard to find or particular, but they do have a basic selection.
The only downside to shopping PetSmart is that the prices of the items. It’s not OVERLY expensive, although you can usually get food or leashes cheaper at Target or Wal-​Mart. I gladly pay the extra bit of money in order to get an impressive selection, though, it’s hard to not find what you’re looking for here.
Overall, I really enjoy going to PetSmart, the selection is quite impressive, and they have great employees who are very friendly. You can also bring your pets in with you, as long as they’re leashed and have their shots. Also check out becoming a PetPerks member– it’s free, and they usually have sales going on that will save you a few bucks here and there. Great place to shop, one of my favorites.