Fields Cadillac Jacksonville

I have worked with the General Manager on several charity initiatives and he is always been so accommodating and helpful. A few years ago one of my friends started working there and he says the atmosphere is always positive upbeat he looks forward to going to work every day.
In a recent event to roll out the new Cadillac CT6, I found that I knew a couple of other employees who work there as well. They two were very positive about the work environment and how much they enjoyed working with the team and is been assembled there.
With all this positivity not sure how you could go wrong.

Had a ‘pit stop’ on my car today. Nate in service dept was great and got my car in and out in timely manner. They even served complimentary breakfast !

Let me just start by saying WOW! The customer service at Fields Cadillac is absolutely amazing. I have never seen service like they provide. They make sure you are 100% comfortable while you are there, whether its when you are purchasing a car or while having your car serviced. They provide a FULL café to their customers while you are waiting as well! Also, I didn’t feel like I was being scammed or «wheeled and dealed». They knew what my budget was and gave me ALL of the options to make it work. My salesman Melvin Smith was absolutely amazing as well. If you go, request to see him. He puts in so much effort to make sure you are 100% satisfied before you leave the lot!

We were on a winter eastern seaboard road trip to Miami and just as we were heading into Florida realized we needed an oil change. Fields squeezed us in for a Saturday appointment so we could keep on driving! The team members at Fields are so so friendly. We were able to enjoy breakfast and chat up the sales folks on the new models even though we were just passing through. What a great experience! I only wish my home dealership in Boston was anything like Fields. The folks in Jax are really lucky to have Fields! I say this especially because our hotel was literally across the street from the other Cadillac dealer in Jax at Tapestry Park, but didn’t have Saturday hours?! Who would buy a car somewhere where you can’t get it serviced on Saturdays? Well, Fields has you and weary travelers covered!

I cannot brag enough about the excellent … very excellent repair service from Fields Cadillac in Jacksonville! I had been very disappointed with the service at two Cadillac repair shops close to home. I drive three hours to Jacksonville and I am totally impressed. Cadillac dealers in Lakeland and Brandon need to come here to learn how to provide good customer service!
Again, thank you to Fields… Molly for helping change over my car seat, to JR in service and manager Jim! Great job! I’ll be back!

Worst service department I have ever been to! They did not do the requested work and charged me s fortune for a battery & alternator. They seemed more interested in selling me s new car than fixing my car!

Great service from start to end. Fields knows how to take care of customers. I’ll definitely be a repeat customer.
Thanks guys!

My wife and I have had a very unpleasant experience at this dealership. It could have been a positive event – or, at least, something uneventful – thanks to employees like Mark. However, because of the lack of professionalism of others, it has been a disgrace – to avoid using other more offensive terms.
We should elaborate. We leased a new vehicle a month ago – Labor Day Weekend. As most people, we traded in our old car – that, by the way, had not been paid off yet. We previously visited CarMax across the street, and they gave us a quick and honest estimate. Since they promised us at Fields Cadillac that they were going to match that amount, we proceeded with them, and completed the deal. As literary works usually state, «little did we know» the way they conduct business at this place. They promised us the amount/​pay-​off would be «taken care of» within 7 – 10 days. As the month went by, we kept checking our loan account, and, to our dismay, the amount remained the same. A few calls to Fields ended up with empty promises, and blaming others. September ended – fall started – and the bank, obviously, charged us their monthly fee, for a vehicle we have not had for a complete month. Today, again, they promised us the same, and that we would be reimbursed. But even if they do today – as they should – it would be too little, too late. A whole month to pay off a vehicle. To add insult to injury, the General Manager, Jim, did not even have the courtesy to call us back and apologize. They put you through the wringer to give you a loan, and you had better pay on time. However, there is a double standard: if they do not pay what they owe, it is fine.
Maybe Mr. Fields should keep an eye on the way this place conducts business. Instead of TV commercials that focus on how wonderful they are, and the «best snacks» they provide – who cares about a cheap honey bun? – their focus should be paying promptly what they owe. Perhaps, they spend so much on snacks, they run out of cash to pay for the vehicles traded in.
In summary, save yourself the pain, the troubles and tribulations, and go somewhere else. After all, this is a free country, and we can always find good people, somewhere – and not necessarily over the rainbow.
PS: We gave them one star because we could not do «minus five.»