Pep Boys

This service department tried to charge me $ 159 for something that I had done at a competitor for $ 19.99. Their prices are outrageous and the attendant acted like I was stupid. Sorry I didn’t grow up to be a pep boys service advisor like you!
On top of that I asked about an oil change and he said they couldn’t do it and them joked that the guy next to me was spending more money so he was allowed to get an oil change. What?

If I could give this store a 0 store, I would. Even with a receipt from this store, it was a nightmare. The nightmare started as a blow-​out on my front driver wheel. Reason? unknown, probably BC THE TIRES WERE OLD!
After being stranded on deserted road along Starke, a kind stranger stopped by to help me put in the donut tire. I’m so grateful for the kindness of this stranger. Anyway,
My dad heard about my flat tire and he told me to go to Pep Boys bc he had bought the tires from Pep Boys with a warranty.
I went to Sam’s in Gainesville to check prices and ask for an opinion. The jerk there tried to take advantage of me (please read my review for the Gainesville Sam’s Club Tire Center) and get me to buy 4 new tires. He told me that the people at Pep Boys put in tires with the wrong speed rating for my car. Luckily, my boyfriend told me to get another second opinion before I decide to get any work done with Pep Boys because he said the representative at Sam’s was shady.
I went to Tires Plus on the University location in Gainesville. He didn’t say anything about the speed rating of the car. However, he told me the tires were a general brand and they were from 2002. I was appalled because my father purchases these tires in 2006. I felt as though my dad was deceived by these people.
My next stop, Pep Boys at the Newberry, Gainesville location. I have to admit, by this point I was very upset with Pep Boys, even though I knew this business had nothing to do with the business in Orange Park. I actually give this Pep Boys a 5 star for their customer service. You can read my review on that Pep Boys location.
I learned Pep Boys do not have a nation-​wide directory, at least that’s what they told me. The Gainesville Pep Boys initially refused to replace my tire because they don’t have any evidence of my warranty (which was at home in Jacksonville). I called this Pep Boys hoping they would have my tires information saved. Guess what, first, they said no. Finally, the manager said he had my dad’s name on file, but it did not specify for what. My dad luckily saved the invoice and gave them the info. Even so, the manager said he could not find any information and that I’d have to go to this location and show them the paperwork. Kind of hard when you have a flat tire in GAINESVILLE.
I was about to ask my dad to fax the paperwork to them when the kind Gainesville managers took my word on it. After refusing to give me my pro-​rated tires, I was about to potty-​mouthed them. I almost lost my cool hadn’t it been for the GREAT customer service at the Gainesville Pep Boys Center. He trusted my word and gave me my pro-​rated tire plus a Pep-​Boys discount card.