Tires Plus

I am very skeptical about visiting this location again. I’ve had numerous issues with them, including a tire rotation that resulted in 4 broken hub cap covers because of a horrible mechanic who didn’t even bother to tell me what he did (he attempted to glue them back together). Also, I just recently had my alternator replaced by them and was initially having the same issues. They weren’t very sympathetic when I took it back in just to be on the safe side. The guy at the counter said that it takes a while for the engine to readjust to the new alternator. I don’t have experience with cars and did not know this. I think they could have handled my complaint better.

I brought my daughter’s car in last week because it had overheated when she took it to work that morning. Tires Plus was just up the road from her work and I have an account with them from when I had my brakes done so I decided to have them take a look at it.
It only took 10 – 15 minutes after getting it into the bay for them to tell me that the car had a blown gasket from driving it while it was hot. I was also told that because of the high mileage on the vehicle it wasn’t worth rebuilding the head and that I needed to replace the entire engine. I could expect it to cost $ 3,000 — $ 4,000. I asked if they had checked anything else like the water pump to find out what was causing it to overheat in the first place. That’s when he told me that I had to repair the engine before they could even check anything else because the blown head gasket kept them from being able to pressurize the system and check anything else. I was highly doubtful of the diagnosis because the car was running fine and no engine warning lights were on, it was just running hot. That’s when I called a tow truck and had it taken to a mechanic that I know over in Jacksonville. He almost immediately found a cracked hose. So, what Tires Plus told me would take $ 3,000 — $ 4,000 to repair was fixed with one $ 30 hose and about an hour of labor.
I waited this long to write the review because I wanted to give them the benefit of the doubt and see if the cracked hose was really the only problem or if any other issues were going to develop that would prove them right about the engine. We have had NO issues with the car since the hose was replaced and the engine continues to run smoothly.
The end result is that I feel as though they were trying to take advantage of the situation and now I can’t trust them to give me an honest evaluation. I’m even doubting if the extensive brake work that I had done to my car was necessary. So, even though I have an account with Tires Plus it is extremely unlikely that I will ever go there again and I will definitely NEVER go to this particular location again.

I got an oil change, they did honor their coupon, but it took two hours to get the oil change. I would say this shop is just so-​so.