Courtyard Jacksonville Mayo Clinic/Beaches

My mother, an 88 year old snowbird, was stranded at Mayo and ended up spending the night at the Courtyard Jacksonville Mayo Clinic/​Beaches due to a car that wouldn’t start, and a rotten experience with AAA towing service. When she was delivered to the hotel by Mayo security she was tired, hungry, worried and afraid. Her cellphone battery was dead (from the car hassle). The manager and staff of the hotel took her under their wing, got her a room and food, loaned her a charger to get her phone back, and made her feel safe and comfortable. She spent a quiet night at the hotel, and she was good to go in the morning. These folks took what could have been an ugly experience and made it a good one.
I’m a lifetime platinum Marriott member, and could have pulled all kinds of strings to get her a great experience, had I known she was having a problem. I didn’t need to. The folks at this Courtyard just did what they always do — they take care of the customer in front of them, regardless of who it is.
Probably explains why I am committed to Marriott.

My sister and I stayed there October 7 – 12 while our mother was having surgery at Mayo Clinic.
We were in room 142, which faced the pool and had a little porch area.
The rooms were clean, 2 queen beds and everything worked (mini frig, microwave, coffee maker and TV). Water pressure was great in the shower too.
The front staff were very courteous and met our needs.
If your travels take you to the Mayo Clinic, I would recommend this hotel.

I remember when Courtyard hotels were great places to stay. After our experience last night? I will never choose this chain again.
Check in was decent and Chuck was certainly nice enough but that is one of the only positives I have to offer.
The hubs and I made it back to the room about 10pm. The a/​c was cold, the other positive I offer this property.
The a/​c also knocked all night long. Neither one of us noticed this until about 1am. When it woke me up I thought someone was knocking on our door. When I realized it was the a/​c I just rolled over. What are they going to do for us, move us at 1 in the morning? I was exhausted and could not find the phone and I didn’t want to wake up the hubs… the hubs tossed and turned all night because the mattress was lousy. He didn’t get up because he thought I was asleep. Between the lousy mattress and the fun knock we heard there was no sleep between us.
Needless to say, I was up at 6 because I gave up trying to sleep.
I was not interested in getting moved to another room. The beds were not very comfortable, the room was small and the bathroom was tiny.
We chose to check out. The only thing the hotel manager said he would is offer us 20 bucks off our rate. «You already have a discounted rate»
Really? So because we have a discount there is nothing that can be done? We are paying for a room to sleep and in fact we just paid money for nothing.
Do not stay at this hotel.
Go stay at the Hampton Inn Baymeadows.

For sure a hotel for 60+ old people. Rooms are fine, nothing fancy and for sure not up to the standards of the usual Courtyards I’m used to… Front desk staff isn’t very professional. Hotel has no life to it nor around it. Front desk laughed when I asked if the shuttle could take me 3 miles to a restaurant I read about-«we only shuttle around the Mayo” — should probably list that in their advertising… No free breakfast and the only place on property to eat closes 1−5pm… No signage to alert you either… Front desk staff just watches ya from across the Lobby standing there like an idiot. It’s clean, but no life here. Disappointing.

I watched my grandma turn 90 before I got my food at The Bistro in the lobby (but seriously, it was her 90^th birthday). I got a breakfast sandwich which was tasty but definitely not worth the hour wait. The staff needs to be more organized as they forgot our orders multiple (3+) times.

I was in the area for a quick work trip and decided to stay here. The rates were quite reasonable and the staff was wonderful. In addition to my stay, I needed a conference room which was rented to me for a minor charge, and the staff was willing to accommodate me with whatever I needed for my event. It should be noted that since Win R.‘s review, there is now free wireless internet and breakfast was included in my rate.
The hotel from the outside looks dated… that typical «old» Courtyard by Marriott look. But its not until you walk inside that you really go, «Wow!» The place has clearly been remodeled recently and has that sleek modern look.
With plenty of TVs, couches and chairs in the lobby area, there are tons of places to sit and relax outside of your room for a bit. The bistro is front and center in the lobby area. Wouldn’t by my choice, but it works. I had lunch there yesterday and plan to have breakfast and lunch there today. The food was quite good and reasonably priced. I was happy to see that the bistro also offered beer, wine, and cocktails at night… and yes, I did indulge for a night cap.
The room was quite comfortable with a great couch and table in the room to go along with the desk and bed. The bed was okay and the pillows the same.
The walls don’t seem too thin, but the doors do. My room was on the 1^st floor and near one of the exit doors. Because of my location, I could hear a lot of conversations as they passed by my room. It arguably is my fault for not recognizing my location and asking for change, but what are you gonna do? Other than that, my stay has been wonderful.

I always base my hotel reviews on whether or not I got a good nights sleep. Everything else to me is less important. The first night we were put on the third floor just across the hall from the ice machine. I have a new rule for booking hotels: ASK FOR A ROOM AWAY FROM THE ICE MACHINE AND ELEVATOR. That first night every half hour when the machine would cycle it would wake us up. It was an old, loud, machine that should have been replaced. It was so bad we asked to be moved for our second night.
The next day we were told our new room was ready so we moved all of our stuff (including a four year old) to the opposite end of the hotel only to find our new room dirty. I had to go back to the lobby and was sent to another room, which, thankfully was good to go. The beds, in both rooms, were uncomfortable. The pillows were awful! If possible bring your own from home. They are so small and lumpy that when you roll over at night your head falls off the pillow. The ice machine by our new room was much quieter than the other.
Now the good: Overall the hotel looks good. It looks like it has been renovated recently. There is fresh paint everywhere with modern décor. The lobby is almost too modern with cutesy names for things like, «Media Nook» (seating area with TV) and «Welcome Pedestals» (check in counter). The rooms are clean. The staff was helpful and apologetic for our troubles. We had free breakfast each day as compensation. When Win R. wrote his review it must have been prerenovation. This hotel has a Bistro restaurant and ample seating. The food is decent and prepared to order. I thought that for $ 94 a night the cost was very reasonable. Oh, and our kids took advantage of the heated pool and indoor jacuzzi!
The hotel is also conveniently located (ie. walking distance) from the Mayo Clinic. It is two miles away from shopping and restaurants (take San Pablo north). The beach is only about 10 – 15 minutes away on Butler Parkway. If not for that first night this hotel would have earned four stars.

No breakfast. No wireless in rooms. Thin walls. Uninterested front desk attendant. Premium room price. Poor Value.
And…I’m a dissapointed Marriott rewards member!