T-Mobile

Aaron was a great help. I was debating to get an Samsung S6 or Iphone 6s. He showed me the comparison and helped my get my desired phone.

I went into this T-​Mobile location on Sat ¹²⁄₁₉. I was assisted by Matthew. He was AMAZING!!! He was so helpful. I was buying a gift for my husband and he was able to help me with that and gave me better option for a plan that would better suite my needs. I will on’y do business with Matthew. I want to give a shout out to Mossimo. He was so great and really supported Matthew in giving me the best service possible. I never write reviews but this service I received deserved nothing less. I had so much fun while conducting this transaction. It took a little longer then I expected but I didn’t mind at all. Thanks guys.

We got a plan that cut our Verizon bill by half. Daniel D was helpful, clear and professional. He even sent an associate to drive down to another store for a phone that we wanted which was out of stock here. He worked with us patiently to pick a new number and waived a fee for the new number. A good experience! Only problem is that we went back to our old carrier because of the awful connection, dropped calls and missed calls.

I love this T-​MOBILE store! This is not my nearest t-​mobile store but I drive there because I always have a great experience. The customer service is great, staff very courteous! My go to is Reagan! She does a great job at clearly explaining everything. She is very patient and has a great attitude! !!

I came in this afternoon to get help in breaking down the total for each line in my plan. I signed up and waited like everyone else. I told them upfront why i was there. When Kyle begun to help he printed out the bill and gave it to me. The bill was for $ 466.70 my total was for $ 386.56. i told him I’d gone in there to get the break down for the total amount and he said he couldn’t help. I mentioned that other tmobile locations have assisted me with that and that they had told me i can always go in when i need help with that. Kyle said he was not gonna stand there breaking it down for me. That was the only reason i was there! Never ever going again if i had enough money to finish paying the phone today i would of cancelled all 5 lines!

Good people here.
Michael, Kyle and others really know their info, and will help you out.

I am rating customer service at this particular location (culver/​Alton in Irvine). We went in for a very simple question and Tyler, the manager was very helpful with a smile on his face and was quick to attend to our issue versus 10 minutes prior to that at the (Jamboree/​Irvine in Irvine) location Tye, the manager was very nonchalant. My husband got a bit ticked off and said: «I could take my business somewhere else». Tye shrugged his shoulders and walked away. I don’t think you should be treating a 14 years loyal customer or anyone that way. I was shocked because in 14 years this was my first bad customer service experience. Thank you Tyler for your service and for living up to the customer service level we are used to receiving from T-​Mobile.

I went in for a quick question regarding the new plan i signed up for last week but ended up being there for almost 45min.
Does not mean 45min of wasting time! 45 minutes of gaining more information than i had. I like to thank Dan S. For making it easier to understand the plan. (All in details)
I also like to thank the other Dan who helped me (seconds before closing) with my iPad SIM card.
Great customer service and full of information.

My first time in a T-​Mbile store. I had an amazing experience, from the moment we walked in the door to switching my service from Verizon to T-​Mobile!
Michael was so very helpful. He went over detail by detail was not trying to sell me on anything just wanted me to get the service that was best for ME! And Dan was a delight to have around as well! Everyone seemed to really enjoy being there and working hard. I will encourage others to go there to set up and switch their phones to T mobile as well!!!

Careless and deficient store associate and arrogant manager. I am a long time prepaid customer. I went to this store to sign up the «simple choice» plan for use overseas, since my kid need to goto Japan for the summer camp. I verified with the store associate this will work in Japan and he said yes.
When my kid arrived in Japan the phone did not work! It turned out this «simple choice» prepaid plan is not the «simple choice post paid plan» and does not work in Japan. I have to call the customer service to set up the post paid plan immediately. While the $ 50 prepaid plan is thrown to water after only a few days of use.
I called store about this matter, they told me I have to go to the store to talk to them in person. I went to the store, the lady told me I need to wait and talk to the specific associate who signed me up and he is not in store right now. Even if I talked to him, there is no way to get a refund. I asked her what is the point to wait and talk to him if there is no way for the refund, she can’t explain. I then ask to talk to the store manager. The store manager basically says that store associate who helped me has the best knowledge of plans and he would not have made such a mistake. So he implies I am lying?
So in summary, 1: store associate was not doing his job, he sold me a plan that does not work for the purpose I went to the store for. 2: They asked to to goto their store to talk about this issue, but there is no solution, waste my time and effort. 3: the store manager basically told me I am lying as his store associate had the best knowledge.
Anyway, i am considering to contest the credit card charge, I which I did not do for last 20 years,

Horrible customer service. Went to sign up for four lines, was told that the $ 100 for four lines is no longer offered at the store but its available online. I was told that I can enroll by calling customer service. Mentioned to the rep that if the deal is available online and over the phone, why can’t they not honor it in the store? The rep verified with the manager and told told me the same thing. I went to another T-​mobile store by my work and they were more than happy to sign me up. If you can, stay away from this store on Culver and Alton. Would not recommend this store to anyone.

I have been a customer with TMobile for over 10 years and have visited this store many times over the years and found competent, professional and friendly employees willing to help me with a question or phone related issue. HOWEVER, about two weeks ago I visited the store because the software in my Galaxy smartphone, just two years old, crashed. Initially, I didn’t know why my phone continued to vibrate with a black screen. I came into the store and noticed that a whole new crew of employees had replaced all of the friendly, competent, professional ones: (. That was my first red flag. I waited until a young man approached me and asked him what was wrong with my phone. He took it apart, took battery out and put it back in and looked at it and said, «It’s rebooting.» That was all he said. He didn’t say, «Your phone crashed; you need a new one, etc.» I had to continue to ask questions to get answers. This guy either didn’t know how to communicate with customers or he did not want to communicate with me. Ultimately, I got the answer I needed after playing «20 questions.» That was annoying and a waste of valuable time during the work day. Next I was wondering if this guy knew what he was talking about or perhaps uncomfortable with saying he didn’t know what was wrong with my phone, so I asked for another opinion. Now, enters another guy, who had a cocky look about him when he approached me. I sensed he wouldn’t be much help either. He basically reiterated the same thing and seemed annoyed that I asked for a second opinion from a different employee. I guess this is not allowed in this store now. What happened next is almost surreal. While I was on the phone with the Loyalty Dept., attempting to get a new phone, I noticed guy#1 rolling his eyes, motioning his hands with a red face to guy #2. It was obvious he was angry but I had no idea why. While I continued to talk to the Loyalty Dept. I observed guy #2 saying something to an older female customer that made her very angry and she walked out with a disgusted look on her face. I observed him smile and signal to the other guys. Apparently they were making customers angry and high-​fiving each other in victory. I couldn’t believe what I was observing. I told the Loyalty Dept. what I was observing in the store.
The Loyalty Dept. worked out a deal with the store and confirmed it with guy#2. After my conversation with them and him speaking with him he asked me to walk over to a corner of the store and told me (to my amazement) that I disrespected «one of his guys» and he would not sell me a phone from that store and said I needed to leave now. He was arrogant, full of himself and so wrong with no customer service skills or professional training and poor judgment over my entire visit. It was a complete power play and obviously this «little boy» felt insecure and needed to lay a power trip on somebody to feel important that day. As I asked him why I needed to leave the store he interrupted me and did not provide an answer (obviously, there was no reason). It was all about control and power. I could have argued with him and called the police but I decided I had enough of these unbelievable immature, incompetent and unskilled bozos (so full of themselves) I opted to leave the store without a new phone and no mobile phone to use.
I visited a very nice store in Tustin and they were professional and kind and in shock about what happened in the Irvine store. They told me all of the old people were sent to other stores and this was the new crew. These people in the Irvine store (with zero training) are a liability for TMobile. If this is not stopped, I would not be surprised if TMobile is hit with a lawsuit. I was told the District Manager would get to the bottom of the incident. It’s been two weeks, and I have yet to hear from «Christina» as promised. The Tustin store did give me a loaner phone at no charge and I’ll be returning it to them as soon as I get my new phone and cancel my contract with TMobile. After the humiliation, disrespect and unprofessionalism that I experienced in the Irvine retail store, I am DONE with TMobile. I will gladly pay more with a new provider to get the professionalism, courtesy and help I can count on when things go wrong with my phone or service. For 4 years now, I’ve heard TMobile say they are working on improving consistent customer service for their customers. Each time I call the Loyalty Dept., I get a different answer. If you call 5 times with the same question, you will get 5 different answers to your problem. It appears that nobody knows what they are doing and there’s no protocol. And by the way, if they give you a wrong answer and you act upon it, you pay for their mistake, not them. How’s that for customer service?
I will not set a foot back in that store again and I suspect if this guy pulls this act on someone else, he could possibly face a lawsuit or end up in an emergency room.

My parents recently switched from AT&T to T-​mobile.
They have been retired for over 5 years and learning the smart phone and/​or I Phone doesn’t happen overnight.
I walked in with my dad into the T-​mobile store to help get a new smart phone for my mom. Within minutes one of the T-​mobile reps (I think her name was Anne) was able to find a phone perfect for my mom’s needs, didn’t upsell me, and programed everything so that it was ready to use.
Going forward, my mom let me know she went back to T-​mobile on her own to see if she can learn other features (i.e. synching her email to her phone). yea, prob easier for our generation, but any service-​oriented person who has the patience to educate is always a plus and much appreciated.
keep at it.

Come get your 6 here and have Patrick help you out … Bring in ur old devices and get credit for them and get a better service provider than what you already have
Come on down before the deal stops and make sure to see Patrick bc he will hook you up and get you the best deal
And it’s in irvine so it’s just down the street and I’m coming here if I need any help

I would rate this outlet poorly because they have very bad queue management. I have never been attended before I have waited for an hour. On couple of occasions I have seen that they called people who came after me despite maintaining a register to manage the queue. When questioned they give some shallow excuses.

Awesome, super competent and patient employees here. I usually struggle to get things done right with t mobile through the phone or Even at other stores but they go above and beyond here!

Daniel helped me a few weeks ago in switching out a new sim card for my iphone. Easy, quick, and effective. Shout out to him for being a great worker, that man deserves a raise!

Switched to T Mobile today, and the service was great. It took a while, but the worker was very patient and gave us the best options for my family.
I would probably come to this T-​Mobile location every time.

I recently signed up with TMobile and I bought myself an IPhone 5s for my birthday. I was thoroughly annoyed by my experience with the branch I signed up… and I even contemplated terminating my services (immediately after signing up/​no contract).
This experience was definitely redeeming for TMobile. I walked into this branch really frustrated with the fact that my phone had to be shipped to me but my anger was defused with Patrick’s help. He helped me put in my SIMs card and everything was set. He was also able to inform me about the process of porting my # over from ATT. All I needed was the account number and the password from the prior account. Awesome!
About a week later, I came back and Patrick was preoccupied. Kyle approached me and offered his assistance. I provided him the information required to port my number over from ATT & it was done. He told me it would take less than 24 hours but my temporary # is taken off file. I was set!
Random Tip: This branch actually has IPhone 5s with 32gb in stock… so I could have saved money on shipping if I just came here to begin with. FAIL!

The time has come. With T-Mobile’s recent offerings, I moved into the 21^st Century and got rid of my ancient cell phone and purchased an iPhone. Everyone here was very nice & helpful and made the transition easy, answering all my questions and hand-​holding me through some simple phone maneuvers. After Cory was kind enough to transfer my contacts, I was off and running. Now I can get that Unilocal app and check-​in like all the rest of you!