Quail Hill

The Quail Hill Apartment Homes gets my highest 5 star recommendation (formerly Quail Meadow and Quail Ridge). I started in the Quail Meadow Apartment Homes in April of 2004 when they were 1^st built and the my experience has been incredibly positive. I lived there for 11 years before most recently moving into Quail Hill (formerly Quail Ridge apartment homes). I have experienced a few different community managers and leasing specialists, so this review comes from «real world» experience and not just the «honeymoon phase» of the relationship.
The one thing that has remained consistent over the past decade has been the customer service. The maintenance staff at this property is managed by Jose Navarro and in my opinion, he leads the BEST team around, including Alex, Guillermo and team of others. While I haven’t lived at any other Irvine community, I would rank their service and this team ability to keep the resident’s happy, higher than any of the other Irvine Company Properties. This maintenance staff is friendly, very competent and things get fixed right, quickly and the 1^st time!
Melinda Herz (The Community Manager) and Nancy Elder (The Assistant Community Manager) are resident centric and really care about resolving the issues quickly. Their caring management style permeates the office and all those who work at this property, including resident relations representatives, Meghan and Damien.
Our leasing consultant, Diana, (definitely ask for her), took the time to understand our needs, and showed us a few different apartment styles and made sure we found the perfect apartment. She watched out for our interests, and my girlfriend and I, «Love Where We Live».
The property is beautifully maintained and with its proximity to The 405 and the Quail Hill Shopping Center, you will definitely be happy you moved here.
While the Irvine Company is a «for profit» business, they don’t skimp on maintaining my apartment or the property. You won’t be able to appreciate how well this property is run until you have a service call. You can easily enter your maintenance request online and you will get a response once it’s has been completed… which is very fast!
It’s important to know that I am quick to call if I need service and I am NOT passive in my desire for the Quail Hill management and service team to live up to the dream they sold me by living here.
The reason I am writing this review is because most people are quick to complain, but very few people are just as quick to say something nice. I have always written privately to the staff in the office or come by in person to say, «Thanks for quick service» or «Great Job». I am not a fan of sharing my opinion on social media, but I wanted to bring some positive recognition to the property management team at Quail Hill.

I have lived here for 3 years and love it. The neighborhood is located perfectly away from main Irvine and is close to the trails and within walking distance to the Quail Hill shopping center. .
The management has been super attentive to my needs and are always onsite to fix an issue quickly. I have a few major gripes however, which have ruined our experience and guest services.
The management office consolidated from two separate offices to one single office for Quail Meadows and Quail Ridge. They’re two separate communities each with their own populations that deserve separated management. For instance, they rarely answer the phone and when you go in the office, it’s always terribly busy unless it’s morning hours. You must be very persistent now if you need anything. The staff is truly wonderful though and manages to work through it even if it means things take longer. It never used to be this way, and would be great if they could resolve this inside the single office.
My other gripe is the amount of dogs they have let move in. I myself have a dog and love them a ton. BUT, they have reached a tipping point and have allowed too many four-​legged friends into this densely populated neighborhood. Dog walkers are walking the street and tripping over each other at all times of the day. Furthermore, the excessive urine is killing a lot of the plants and ends up being extra smelly in many frequented areas.
There isn’t a single hour that you could be on the street and not run into a dog walker. This can be a great thing or a bad thing. And frankly depends on my mood and if I feel like being social at 7:30am in my pajamas as I potty the pup.
Other than that, this is a great high density rental community with great neighbors… and a few problem neighbors too (that’s apartment life for you though).

Quail Hill Apartment, formerly known as Quaill Ridge and Quail Meadow Apartments managed by the Irvine Company falls short of expectations. This relatively quiet, mostly peaceful community is plagued with parking nightmares and disrespectful pet owners. If you enjoy constantly navigating around other people’s dog poo and circling the parking lot looking for an open space, this is the apartment home for you! If you are used to living in a properly managed apartment with a helpful, responsible management company, you should look elsewhere. On the other hand, it is close to 405 and has a very good elementary school. But you can easily rent from a private owner in Quail Hill.
PS. If you really care about the gym, the photos are an optical illusion. Machines are old and poorly maintained. It took 2 months to fix a broken treadmill.

The service I received from the leasing staff was wonderful. Sima was a true pleasure to work with; she accommodated my wife and I as we were hurriedly trying to find our new home. She worked on our behalf with her supervisors and made us feel like more than just customers.