The Park

Woo Hoo is right, when you live at The Park! I love, love, love, the staff here, they have
more than accommodated me with finding the perfect home… A special thanks to Majad & Connie who helped me find the right floor plan, and more. They really enjoy their station in
life here at the Park. It is not just a job to them, it is their Passion in life to make you happy.
Thank you, to all at the RSO at the Park II who made me and my dog Coco at home!

I had issue with water dripping on my car, the staff at the park wasted no time in sorting the issue out. Majad, Connie and Patrick were more than happy to help. Like be living at the park.

I’m still here, loving where I live. People don’t seem to care about picking up after their dogs, even though there are poo bags around the property, I don’t know why people wouldn’t pick up after them. Maybe the property can fine people who don’t pick up, or charge more? Brooke, Celine and the new property manager Suzanne are still hi-​lights to the team.

The secrets service in The Park!
Do you hear the trolley that wakes you up early in the morning? The trolley was rolling every morning around 8−9am, every afternoon around 11:00 — 11:30am and every 5:00 — 5:30pm?
Do you think people are moving in and out everyday, day by day, more than 6 times a day?
Do you see dripping gluey liquid/​oil (brow/​yellow/​green-​ish color) like zombie cocktails on the hallway?
Do you see a man dragging a trolley full of metal flasks that look like biohazard virus flasks in the Zombie movie?
Do you saw your neighbor put the biohazard lookalike flask at their front door and wait for the guy to pick up and change the flasks, like some kind of underground drug dealing activities?
After a few times, I finally figured it out and I’m glad that I don’t have to report those weird behavior to the Irvine police.
It wasn’t the zombie virus research center or the illegal drug manufacturing.
This activities belongs to the non-​stop baby farm service here in the park.
They deliver 3 meals a day to your front door, then they come back to pick up the empty flasks and give them new food.
It’s like PizzaHut, but instead of bringing food door to door, they just push a heavy trolley from door to door, disturbing the other residents with the heavy rolling trolley sound. Unbelievable!
There are a lot of pregnant ladies on the running machine as well, their bellies looks like they are going to explode any minute. Are they even allowed on the running machine? It’s so scary to walk beside them.
The park in the wintertime is a bit «quieter» than the summer time. Some kids are crazy here, they are about 6 – 10 years old and they still scream like hell on the patio. Some parents even build basketball hoops on their patio.
You get to see weird stuff here everyday. Some patios look like flea market, some look like storage room and some look even like clothing closets.
Barking/​peeing/​pooping dogs are still everywhere and happens all the time. Don’t bother to ask The Park to help you, because they won’t! Unless you can provide the apartment number of the dog owner. If you don’t follow them to their door, you won’t know their door number, if you don’t know their door number? there is no way that the park staff will help you.
So remember, no apartment number, no help!
When I renew my lease, the park was supposed to provide me movie tickets, that was about a month ago, every time when I ask about those delayed movie tickets, they tell me the tickets were still on backorder and they tell me to wait another 2 weeks… And now it’s the 6^th week and I’m still waiting… I’m not so sure whether the tickets will arrive before I move out… hmmmmm…

When this place first opened (2010), it was really nice. However, after a couple of years (2012) everything went down. Here are some of the issues:
— very dirty grounds (dog crap everywhere, even on stairs)
— slow or broken elevators
— frequent fire alarms
— Irvine company golf carts parked in resident parking spaces
On another note, expect to lose your deposit. I received $ 17 of my $ 400 deposit. They charged the following fees:
— key replacement: $ 50
— fob replacement: $ 50
— garage remote fee: $ 100
— mailbox key replacement fee: $ 25
— apartment cleaning: $ 100
— carpet cleaning: $ 43
— last water and sewage bills: $ 15
Funny since I returned my apartment key (with spare), fob, garage opener, and mail key.
The cleaning fees are quite high. When I renewed my lease I was offered a free apartment cleaning. I asked how much was the free apartment cleaning worth. The answer was $ 10. Yet they charge $ 143 for apartment cleaning.
Earlier in 2015, there was a random assault in one of the parking garages. You would expect the park staff to notify residents immediately. Instead, I heard of the assault from a friend who saw the story on a local news station. The park staff finally notified residents about a week after the incident.
Love where you live?!?

I’m rating this low (although I do like my physical apartment) in hopes that the management team will finally take notice of a few issues.
1. Lazy mail service people. Amazon Prime, specifically. They let the delivery person drop things off at the office instead of telling the person to do their job like UPS and physically go to each apartment. They’ve been passive about it. It’s reason enough for me to move, actually. Advocate for your tenants.
2. Half the driveway is blocked off every night around 6PM. There are also speed bumps. Speed bumps plus the blocking is overkill and really inconvenient. You over-​corrected.
3. Something funny is going on with the plumbing. I’ve called about it and guess it’s just apartment age.
4. Too many kids. I know The Park can’t fix that since discrimination based on children is illegal, but for those of you wanting a younger, urban vibe… This place is no longer like that. Kids scream and cry — it’s what they do. Instead of young professionals, several people are moving in and shoving multiple kids into one bedroom. I rented here specifically since the largest apartment was 2BR and I hoped that would impact the demographic. Isn’t there some law about too many kids in one apartment?!

Patrick is the professional to reach out if you need any help ask for him at the Park leasing office.
If you are staying at the village ask for Salar he was a great hekp too.
Beautiful place and the facilities are in top condition
the service and maintenance are done as smooth as possible.

The process is complex and the employee that is suppose to help understand the process is never there in the office.
Had me wait in the office for over 2 hours because of promises that wasnt made; «as in he will be back In 10 min» and kept on repeating the same thing tell they ended up closing the office.
I wouldn’t say it was a horrible experience but come on stop trying to scam people and be more organized. I would of gave this place a 1stars cuz so far the village across the street is 10x better overall compared to the park but this place has a few good employees I just ended up with the worse one!

It is expensive. Super Noisy. More negatives than positives.
— Price: My 673 sq ft «Junior 1 bedroom» was $ 2,000 per month for 9 months (A full year lease would have cost more per month).
— Lease terms: They will raise your rent every time it expires. The month-​to-​month rate they offered me was $ 2,590.
— Dogs: They’re everywhere. So is their poop. Seriously, it’s everywheeeere.
— Alarms: Multiple times a day, every day.
— Construction: New complex being built on Pacifica. You can hear back-​up beepers ALLLLL day long Monday-​Saturday from 7AM-​5PM. Through your windows. Avoid!
— Cleanliness: Communal areas are clean while hallways, stairwells, garages and less public places are entirely neglected.
— Staff: Maintenance folk are very nice! The office/​leasing staff, not at all.
— Landscaping: if you can see green, you will hear lawnmowers and weedwackers 2x a week at 7 AM
— Security Deposit: Call it a donation. They will find a way to keep it.
— Noise Insulation: It’s really poor aka the walls are very thin. You can hear footsteps, doors closing, etc.
— Demographics: My guests comment on this EVERY time. The community is 70% Muslim/​Arab, 20% Asian. You will see women covered head-​to-​toe with only their eyes showing every single day. The later in the day the more you will see.
— The Grand Lawn: Nice park. But unfortunately you can’t use it Saturday mornings because the Arab people play private soccer games.
— The Village Market: Nice local market. They have Arabic Night/​Kabob cookouts 2x a week.
— The Park Café: Nice local café. They play Arabic music every Friday/​Saturday night. Also very crowded with Arab folk every weekend night.
— The 18 – 22 yr olds: They drive fancy muscle cars and apparently don’t work. You can find them chain-​smoking in front of Starbucks and the market all day/​night.
My advice: If you’re not a very tolerant person look elsewhere. You will experience at least one of the above on a daily basis. And it’s hard to enjoy the amenities with the people here.
*Do not* sign a lease on the day of your tour. Stop by on a Friday night to get a better idea of what an average night looks like. And for those who find the Spectrum to be a plus, you must go there on a Friday night. Don’t make assumptions. See for yourself.

The Park is awesome! Ridiculous amenities, amazing office staff and excellent location… ½ mi. From Spectrum Mall, 11 mi. From Laguna Beach, access to the 133, 5 and 405.
I’ve lived in numerous apartments and have always had issues but anytime I had an issue of any kind it was taken care of almost immediately here which was refreshing. Every time I went into the Resident Service office I was greeted with a smile and a pleasant staff! They seem very happy to be there for you with any needs that you may have and were more than happy to help with any of my needs every time! Thank you Celine, Patrick and Kevin! It was a great experience living there. :)

I went to check out this complex for my move to the OC and everything was great except waiting over 1 hour for my «appointment window». The community was gorgeous and really makes you feel like you are part of a unit. They have a Starbucks, café, market, health center, several pools, great gym, community events, movie theater, etc– basically any amenity that you can imagine. My leasing consultant, Erika Medina, was fabulous. She knows how to provide great customer service, and took her time showing me every layout I wanted to see in both the park at village community. I also like how she doesn’t haggle you for a sale and asks when it is convenient to follow up. I look forward to finalizing my lease with her.

Still no improvement in the complex, there are still huge stains on the concrete in the parking area, common doors have wear and tear no AC in the elevators nor the cmon corridors, elevator missing screws at the elevator button area, dirty and smelly near the garbage bins. Irvine company should be ashamed of themselves, they are greedy, charging 5 star prices for 1 star service!

My friends and I went to an epic outdoor event at the park. Christine was nice to us. We had a Fun and safe time.

In 2010 when we moved in all I could say was WOW! It was a wonderful place, clean and fresh. Then — like all other communities, the service fell off and there were hurdles of dog crap all over the place that you literally had to avoid everywhere you walked. I started
missing the clean place I had moved into and by the time 2013 rolled around things went to hell in a hand basket.
For starters, the door to our location was broken and 2 years later when we left — yes it was still broken. People left garbage in the garbage area without putting it in the shoot. We complained several times — nothing done. IT SMELLED LIKE HELL. You would think that paying in excess of $ 2200 per month people would have the decency to dispose of their garbage but no — that was not the case.
In the beginning the maintenance people could be seen walking around, saying hello and you got the feeling the Irvine company gave a shit — but soon they were all gone and all that was left was an answering machine.
After living there for 5 years, we decided to leave — it was getting worse. Then they had the nerve to charge us for cleaning the carpet and apartment — really? The $ 138,000 they collected over the 5 years did not cover that? I WOULD HAVE EXPECTED THAT THEY WOULD REPLACE THE CHEAP CARPETING FOR THE NEW TENANT!!!
It makes me sick to think that the is the way tenants get treated by a company that has more money than they know what to do with.
Stick it Irvine company. You suck.

EDIT==================================
Update: Irvine company management reached out to me and gave me the direct line to the actual resident services office, in addition they told me about some improvements they’re making to their systems. Adding 2 stars for their responsiveness and courtesy.
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Events get 5 stars
Actual Unit gets 4 stars
Service gets 4.5 stars
I’ve lived at the park for about 3 months. The staff are very responsive and courteous. Events are great, they really go all out.
The actual unit is like living in a penthouse. Friends and visitors are blown away when they see it.
I really like living here

Spoke with manager Kevin today and he apologized about the charge. He informed me that he had spoken with his staff about focusing more on customer service and taking more opportunities to help their customers.
He informed me that our final account statement would be taken care of and that we did not have to worry about it.
This simple action from upper management has meant a lot to me being a resident with them. Just to know that there is someone up there who cares more about working with people instead of treating them as if they were just numbers on a spreadsheet lets me breath a huge sigh of relief.
I’m thankful that I had the pleasure of working with Kevin and as customers of his of about 2 years I’m happy to have gained some significant value from my stay at the park.

I lived in The Park from 2013 – 2014.
I can’t say the community’s grounds aren’t luxurious — they are.
I also can’t say the community’s resident services staff aren’t arrogant — they also are.
«Services» must be one of those ironic titles — I rarely found them helpful to me as a resident.
I had to regularly rush home from work to receive a package before their office hours close
(Couldn’t you have a lock-​box system?)
They NEVER had moving carts available — «Oh, haha, they haven’t been returned yet… for the last week»
(Couldn’t you take down my number and look into it?)
They refuse to stock the game room with pool balls or shuffleboard disks. Instead requiring you to leave a drivers license with them to check the equipment out — «people steal them»
(Couldn’t use the cameras you have in there to catch who does? Maybe have your security check on them? At worst, maybe use the fact that you know who I am, where I live, and I PAY YOU THOUSANDS OF DOLLARS PER MONTH to accept on good faith that I will return the equipment, especially since I would like to have my driver’s license overnight, but you never stay open past 7pm.)
«Community» also must be be an ironic title.
I am a friendly, outgoing person, but didn’t make any real friendships with other people in the community during the year+ that I lived there. I think part of it is the design of the complex (Garage — Elevator — Apartment cuts down on your ability to run into people while you’re working on your car or sitting on your porch), part of it is probably the types of people that the complex attracts (no offense if you’re cool, live at the park, and I never got a chance to meet you). The only way I met my neighbor was when they yelled at me from downstairs «COULD YOU PLEASE SHUT THE F*** UP?» while I was building some furniture at 8pm on a weeknight. It’s symptomatic of The Park’s culture — lots of people too self obsessed to deal with their problems by leaving their house, knocking on your door and getting to know another person.
Another reason for the lack of the community is the park’s business model — raise the rent to churn residents. If you like what you pay in rent now, don’t worry — The Park will raise it when it comes time to renew. I would love to see someone from the park show me what percent of residents stay longer than three years — in my time there, I think I only met a few people who had stayed that long. Most of them complained about the decline in quality over time.
A final thought about this property — know your rights as a renter.
When I moved out, The Park tried to add thousands of dollars to my move-​out bill so they could upgrade the flooring for the incoming tenant. You are NOT liable for standard wear and tear of a rented residence.

LUX-​URY! THATS ALL I CAN SAY. they have an amazing little resturant outside with yummy and fancy foods. pretty ambiance by the grass and lights. if you dont mind kids and middle eastern folks around ya.

What a brutal place. Nothing is worth the horrible service, lack of communication or basic respect for common areas. Also, be prepared to pay the highest prices is Irvine for all the amazing aforementioned qualities. The park is a really beautiful shithole.

Been living at the park for almost two years now. When our lease renewal came up the first time we decided to switch apartments and moved over to Madison. We love our apartment overlooking the park. Still have a few issues with this place but they are still with the people who live here not being respectful (driving their loud cars in circle at midnight, not picking up their dog poop etc.)
Beyond the small group of disrespectful people living here I still think it’s the best rental option in Irvine. When you get your apartment it feels like you are the first person to live there, the maintenance team does a great job with the grounds or if you have an issue. Garrett in resident services is by far my favorite (Kim moved on) Garrett handles everything quickly and efficiently. Overall I am extremely happy with Irvine company and the Park.