Oak Glen

The best place to live in.

Can I say sorry and apologies in place of paying a huge rent responsible amount or could IAC management accept my sorry rather money?
If so then I would be really glad to say that you care of your customers.
When I moved out and there were no move-​in for 1 – 2 months then I asked office to cancel my move and let me come back so I won’t pay two places at a time. But I got totally refused to do that and notified that Move-​Out was my decision and IAC can’t cancel that even I am coming back in same unit. I asked if move-​out was my decision then I am making another decision to move-​in in same unit, but the only way was to come in as new tenant.
My dear tenant friends you can smell how policies can be folded for business needs.
Again recommending not to choose this one.

Oak Glen is one of my favorite communities in Irvine! I have been here for almost 4 years now and I agree with some of the other commenters that it has gone through some changes, but all for the good. The apartments have all the necessities: washer/​dryer, garage, gas stove (definitely a plus), nice patio. The community has everything you can ask for: 24 hour gym, spacious clubhouse to rent for parties, complimentary business center, two pools with spas. The grounds are very green with lots of trees, and the buildings aren’t stacked so close to each other. The location is perfect: 405 is around the corner, Spectrum, District and Marketplace just minutes away, and I can bike to The Great Park. I have never had an issue with noise, yes I hear my neighbors from time to time but it’s community living, I would be worried if I didn’t hear anything! The staff is great, office and maintenance, quick to respond and always friendly, superb service all around! There are fun events scheduled every month: yoga, food trucks, holiday celebrations. Definitely the best price in the area currently, it’s Irvine so it’s not cheap, but you absolutely get what you pay for and more! My family and I love living at Oak Glen, we can’t imagine being anywhere else :)

The apartments are good. good location. Although few of the other communities are better in terms of amenities. I have been in Oak Glen for 5 years now but i have seen it changing over the years. The staff is not as friendly as it used to be. The policies of ICA have gone from bad to worse. Surprisingly they charge renewals expensive than taking new lease, and only correct the price with ‘n’ number of clauses after the resident raises his voice.
Lease breakage is gone now and «Rent responsible» has replaced it. I mean this policy does not make sense at all. If for any reason I have to leave 2 months after renewing my lease, why would I have to be responsible for the rent for the balance 10 months (for a 12 months lease), or get away with it if a new resident comes in which may or may not happen for a good number of months (for which I would end up paying the rent).
No incentives for staying years with Oak Glen or renewing the lease. Not even an accent wall.
Move out charges are too much. I have paid like a lot in move out expenses in the previous apartments I have stayed here.
Closer to work is the only reason for us to stay here along with in house washer dryer. I am still thinking of renewing my lease or not here or look for a new home.

Lovely place to live. Customer service is very helpful. Maintenance crew always there if you need it. Courtesy patrol always there for you if there is any kind of disturbance.

I am a little torn to write this review. I have been here for over 5 years and the place has been absolutely great up until last year. Although I just renewed my lease, the price per sq./ft. for my unit is higher compared to other units/​apartments and I am still deciding if I will stay here before the new lease starts.
Pros:
1) Location — love that it’s right next to the 405. The 5 is not too far off, close to the south business areas in Irvine and is near a major bus line on Alton. I drive — but I do see a lot of people biking or walking to work nearby.
2) Ample parking (even for guests). This is not the case with other IAC apartments like San Leon.
3) Maintenance is QUICK, usually done the next day if not an emergency.
4) Apartments are well insulated — my apartment doesn’t get too hot or cold during extreme weather.
Cons most of these have been in the last year or so and/​or out of IAC/​Oak Glen’s control:
1) Walls carry noise. This is when people are putting stuff away in their cabinets, pulling/​pushing their kitchen drawers and walking around on the 2^nd or 3^rd floor. At first I thought it was my new, clunky neighbors. But I heard the same amount of noise from my apartment as my friend was walk walking around on top of my garage. I sometimes hear talking or snoring, but it’s not as bad as them pulling out their drawers 50 times because they cannot find their best wine opener.
2) Construction around the 200’s apartments for about 2 months. This was not new construction, this construction was to gut out some of the older structure as well as adding in support to hold up the other parts. If you walk around the 240’s, you will see the wooden beams. There was speculation as to building was not «holding up» or «sinking» around that time. The speculation that something is wrong with these buildings was confirmed when IAC/​Oak Glen sent a letter stating that they are in litigation with the builder.
This also resulted in an influx of maintenance/​crew/​vendors to enter the apartment. The leasing office could not make appointments (which was fine), but it got to the point where whenever I came home to a little envelope on my door, I would literally yell «Now what???» I believe the last visit was from the builder where he/​she had to come in to examine the balcony area.
Hoag is expanding next door. Hell, everything in Irvine is expanding. Expect noise until Spring 2016 (or so they say).
3) Things are only «upgraded» if they fully break. Some of the appliances I have in my apartment are so old that the attachment replacements are no longer available. These parts have been always damaged but for the price I started renting, I didn’t really care. Now that the rent has been steadily going up for about $ 90+/lease cycle, I started jotting down everything wrong with the apartment.
My main door eventually started «sagging» to the point where you could literally see through it on the top. I didn’t really notice it as much until I started using the heat — it started blowing dust down my door. :/​This has been fixed to the best maintenance could do and it’s not as nearly as bad as it was before.
The paint around the patio doorframe is cracking vertically — not a big deal but at this price, I am beginning to nit-​pick — esp. when the inside is starting to look ghetto.
4) Managers and leasing staff come and go more frequently than maintenance crew. I believe Oak Glen has had about 3 – 4 different managers since I have moved in, where the current one is probably the least flexible. After the last rent increase, I asked if I could get any upgrades, like a paint job for an example. As I have been renting with IAC (San Leon, Santa Rosa & Deerfield) for over 10 years, I know the standard «upgrade» that is complimentary when you renew your lease — you get a free carpet cleaning. The comment that the manager gave was «We do not give upgrades like a paint job; furthermore, we don’t have any vacancies right now where such jobs are required.» Okay next week, there was the white little van with new carpets near the leasing office. :) The other issue I brought up was the rent increase — it’s really odd when you see the newly vacated apartments, with the new carpet, paint, appliances, etc. go for the same price as the rent you are paying. And seeing that I was going into my 5^th year, I figured I ask. Nope. She mentioned something about her kids and having to make sacrifices.: |
4) Number of occupants per apartment. As rent is increasing, so are the number of people and cars filling up the lot. There are still enough empty spaces, just a bit further away.

Great quiet environment for you and your family! Staff is very helpful and accommodating. Great amenities in the unit and very spacious units. You should definitely consider making this your next home

I live in Oak Glen for 6 years now. Rent wise, 6 years ago when I moved my rent was $ 1,420 and now it’s $ 1,680. I think it’s reasonable considering that you get to live in Irvine. It breaks my heart though the changes that Irvine Company made so many changes with how leasing office works now. I won’t even say anything about the designer’s work. Whoever worked on our leasing office may want to decorate bars or lounges. Because leasing office looks like a bar!!! I hate to see how many people who work here are transferred or go somewhere else. Deeana is the best!!! Always there, always helpful, always knowledgable and professional. I do hate when every morning sometimes wayyyyy to early workers start blowing leaves and trash. I also live right across the pool and … Security never does a good job. Because there are almost always people way past 10 pm and not unless I call they don’t bother to check. Also… If there is anyone at all from Irvine Company reading this… Seriously… It’s time to renovate these apartments. Because I went to check other places to move to a bigger place, and it was sad to go back home to old kitchen. I love Oak Glen and it was and is my home for many years already but it would be nice to see some work getting done in apartments.

Experience interacting with Diana was wonderful and she really helped finding the right apartment of my choice.
I appreciate and look toward interacting with them again, definitely going to refer to friends to make them move to Oak Glen.
Love where you live. Wonderful experience.

I have lived here for almost a year now and have had a great experience! The staff is always very helpful and the maintenance team is amazing! They always respond very quickly with any issues I have which have been very minimal. Mabel is a great manager, who is so friendly and always available to answer any questions or concerns I have.

Nice community, safe, and good overall. A bit pricey, but good for what you can get from Irvine Company in Irvine.
Pros:
— Great and friendly staff. so accommodating that we renew our lease :)
— Nice apartments with washer/​dryer, central AC and heating, and a garage
— Front office staff are really nice and friendly. Very prompt about getting your maintenance requests resolved
— Maintenance staff are really nice
— Grounds are kept clean
— Easy to find parking
— Safe and they don’t tow if you have a permit
— They have no-​pet apartments
— Gated community (but the gate is left open from ~7am-​8pm)
— They have various food trucks come every now and then
— Community movie nights
— Park with playground and basketball courts right across the street
Cons
— Quality of the apartment, like kitchen drawers are so-​so and thin walls
— If you live directly above the garages, you get to listen to garage doors
— We found ants coming in at one point through a crack in the wall… I’m not sure if that’s normal since we clean weekly and don’t leave food out
— Occasionally hear the train
— Occasionally hear trucks honking or loud car reving coming on Sand Canyon
You can hear your neighbors through the walls and people making noise outside but we’ve never had any major problems here. I guess you just have to be lucky to get quiet enough neighbors. All in all, we’ve been really happy here and I would definitely recommend Oak Glen.

Lived here for about 3 years now and we really like it here.
Pros:
— Nice roomy apartments with washer/​dryer, central AC and heating, and a garage
— Front office staff are really nice and friendly. Very prompt about getting your maintenance requests resolved within a day or two
— Maintenance staff are really nice too
— Grounds are kept very clean
— Easy to find parking. The spots in the front fill up quickly but just head to the back of the complex
— Safe although my boyfriend’s car was broken into once. Looked like it was someone from outside the complex. Front staff notified us and made sure to replace our parking permit and garage/​gate opener.
Cons
— Kids screaming bloody murder outside. Ehh what can you do but close your windows and doors
— We live in front of the pool/​jacuzzi so people will stay there past 10 and can be really loud. Security does come around and kick them out eventually.
— Landscapers start a bit too early sometimes. 7am and I hear lawn mowers and leaf blowers.
— A bit pricy. Rent goes up only about $ 50-​$ 75 a year which is reasonable but I think we’re at the point where we need something cheaper.
Of course you can hear your neighbors through the walls and people making noise outside but we’ve never had any major problems here. I guess you just have to be lucky to get quiet enough neighbors. All in all, we’ve been really happy here and I would recommend Oak Glen.

I lived in Oak Glen Apartments for 2 ½ yrs. I just moved from the area because I work in LA and the commune was too much. I loved the location and the apartment was very good and well kept. I understand that it may not be cheapest, but this whole area is expensive and considering what you are getting I think it was good. You will get an excellent service from the leasing office staff and prompt response to your service requests… I never had an issue, I was sad to say goodbye because I found it to be a great place to live…

Pretty good place to live for the most part. You have to expect that it’s going to be a bit pricey, seeing as how it is Irvine. The first reviewer was right about the deposit, but that’s pretty typical of all Irvine Company apartments. No sense beating a dead horse, so I’m going to go ahead and agree with just about everything that Michael listed below me except for a few things:
CONS:
–Parking was usually crowded in my area of the complex after 6PM. But there was always parking near the leasing office (2 minute walk).
–Noise is very easy to hear through the walls. Luckily I had a third floor location, so I didn’t have to deal with ceiling nose, but you can always hear a conversation out the door or outside if there is one.
–Certain units are placed REALLY close across other units. It’s kind of hard to explain without seeing it, but if you live in a certain area of the complex, you may have a patio that looks straight into another person’s patio (you can see everything if their blinds are open). Luckily, I did not have one of these units either.
PROS that must be reiterated:
–Maintenance is awesome. They’re always friendly and always responded within a few hours for me, and I must’ve called at least 10 times during my stay.
–And man, the leasing staff is so friendly, it’s a bit unbelievable. I’ve lived at 3 or 4 other Irvine Company apartments and even those communities weren’t THIS upbeat.
Ultimately my only real complaint would be the pricing, but it comes with the territory.

Lived here for just under a year. All around — a very nice apartment complex. It has its ups and downs like everywhere else, but it has been a very positive experience to live here for the most part.
PROS:
The leasing office staff is awesome. If the review was on them only, it would be 5 stars with flying colors. Kenny, who originally showed us the apartments and who I used to bother whenever I needed something is no longer there unfortunately, but the rest of the staff seems to be just as sharp. I’ve met briefly with Roland, Nathan, and Nel (I think that’s her name) — and they were always super professional and helpful. Every now and then they’ll hand out Chick Fil-​A breakfast sandwiches in the morning as everybody is leaving for work, or they’ll setup a movie night in one of the courtyards or cooking classes and other stuff like that. The maintenance staff is really quick too — maintenance requests are usually taken care of the same day that they are requested.
The complex itself is pretty nice. You have 2 pools, each with a jacuzzi as well. Not a lot of people seem to use them too, which makes it even better becuase it doesn’t get overly crowded. The pools close at 10 unfortunately, but that’s life in Irvine I suppose. There is a small gym that’s open ²⁴⁄₇ however. It’s got 4 treadmills, 2 elliptical machines, 2 bikes, 4 weight machines, and a bench with bunch of dumbells. You might see 2 – 3 other people there if you go at 6 or 7PM, but other than that the gym usually isn’t crowded either. You also get access to the other private Oak Creek stuff that people usually pay an HOA for. There is a huge pool and some really nice tennis courts off of Royal Oak and Alton that you can use.
Parking is pretty easy here. On occasion, you may have to park a few feet farther than you’d like; but it’s nothing like the complete disaster that you find at most Irvine Company apartments. It’s nice being able to invite friends over for one evening without having to worry about them not being able to find a parking spot or having their cars ticketed/​towed before the night is over.
I like the location a lot. You’re not as right-​in-​the-​middle of Irvine as you would be if you lived in Woodbridge or Westpark, but you’re still a few minutes drive from just about anywhere in the city. 3 miles from the Spectrum, 4 miles from the District, 5 miles from UCI, probably about 6 or 7 miles from the Tustin Marketplace. You’re also right next to the bicycle trail that goes through Woodbridge and connects to the Mountain-​to-​Sea trail and the rest of the Irvine bike trails… so it makes getting around by bicycle extremely convenient.
CONS:
I honestly wish they’d get rid of the gate in the front. It doesn’t serve any purpose other than to give the façade of living in a gated community. It stays open during the day and only closes at night. It would make more sense to keep people out during the day, since that’s when most people aren’t home. And it doesn’t keep anybody out anyway. When people don’t have the keycode or remote, they just park in front of the gate until somebody shows up who can open it.
There is a problem with the way the post office does the addresses for this place. Somebody at the post office screwed up the name when they first registered this neighborhood, so it’s permanently listed as OAK GLN instead of OAK GLEN. What that means is that any bank, online store, or any other place that does electronic address verification will refuse to take OAK GLEN as a valid street name. This is an issue for BofA, Amazon, At&t, and a bunch of other places. As a result, you’ll end up using OAK GLN as your street for all of those places.
Cox Cable. Unfortunately, Cox Cable is the easiest ISP/​TV you can get. The experience I had with them when I moved in is the only thing stopping me from giving this place 5 stars. There are 6 cable outlets in the unit, so I assumed that all 6 worked. But no — only 2 worked. I had to get Cox Cable to come out and hook up a 3^rd one so I could put the cable modem in the room I wanted it in (they still refused to connect all 6). They insisted on charging me for coming out too, though Kenny at the Oak Glen leasing office was eventually able to get them to credit me the charge back. What I didn’t know until 2 months later when I decided to order TV service from Cox too, was that when the guy came out to hook up the 3^rd one for my cable modem, he disconnected the other 2 that had originally worked. So I had to have another guy come out to re-​connect those so that the TVs would work. Again I got charged for that. After wasting a bunch of time arguing with them, they eventually gave me the money back — but it was an unfortunate experience that could have been avoided if the management would take responsibility for ensuring that all 6 of the cable outlets that you see when you tour the apartments are functional. Or at the very least, put more pressure on Cox to stop nickel and diming their residents.

You know that security deposit you’re supposed to get back if your apartment is in good condition? Even if your apartment is in immaculate condition when you move out, be prepared to part with most, if not all, of the security deposit. Next time I live in an Irvine Company (which is NEVER), i wouldn’t even bother to clean up at all because no matter how thoroughly you clean (me: nauseous from bleach fumes, very bitter), they will charge for professional cleaning and new carpet (because obviously, the new occupants of your apartment need you to pay for it), amongst all their other miscellaneous costs.
In addition to the above, more negatives: Shady-​ass neighbors (stole UPS package from me), noise and grime from nearby 405 freeway, overpriced for what you get, low quality everything, no elevator (which is fine until you have to lug furniture up and down three slippery flights of stairs on a rainy day)
Positives: In-​home washer/​dryer, responsive, friendly maintenance crew and office, individual (albeit incredibly narrow) garages, nice and clean and newish inside (no doubt due to the Irvine Company ripping off the previous tenant)
the Irvine Company aims to wring as much money as possible from their tenants while still staying within the law.