Hoag Urgent Care Irvine – Woodbridge

called to get my prescription refilled. I asked if it was possible to up my dosage, the lady on the phone said I will have to come in to see the doctor for that– as I work 9 – 5 I couldn’t, so I told her if I need to come in, cancel the request and have the doctor write in my standard prescription. A day later I call to check on the status of my prescription and was told by a different lady it wasn’t processed because I need to come in to talk to a doctor. I explained what I said originally and that I wanted my standard prescription since I cant come in this week and was told to wait a day. When I finally came to pick it up (on Friday), the doctor forgot to date the prescription so I couldn’t get my medication– 2 days without my meds. When I called Monday since no one is in over the weekend, the original lady answered. I told her what happened and she said she will put in the note mark it urgent and hopefully it will be ready by tomorrow. I told her I could not wait till tomorrow and I need to come in ASAP as I don’t have any more medication left. she had attitude and it felt like she put the blame on me for misplacing the dateless prescription. I am very confused as to who is working and who the customer is. I shouldn’t have to deal with attitude coming from the staff when a prime cause of me not having my medication for 5 days had stemmed from this very lady not understanding my request– even though I was crystal clear. If your job is customer service, learn to serve customers– care about the health of those you help!

No doctors to see you. Only nurse. They could not diagnose what was wrong with me and I was in extreme pain.

Great!.. I came in with my 2 kids because my husband flight was delayed. All the staff were polite, personable, and professional:).The center was clean and spacious. I waited for about 15minutes (front desk girl was sweet). the visit took about 20 minutes. I felt they asked questions and listened (Dr and assistants).I felt the Dr was very friendly and explained everything. I was given medication for my nausea and was given a prescription for my earache. I left and went straight to CVS and the prescription was ready. trust me a mom of two in an urgent care couldn’t have been smoother… the male assistant even ran out to give my kids their book bag they had forgotten. I went in around 6pmish. when I got there only one person ahead of me when I left there was maybe 3 new families waiting around 7pm. I felt very comfortable. !!:)

First off. The ladies at the front desk here are AMAZING! they are so helpful, they care, and they just always put their foot forward to help you. Dr. Leon and Dr. Omid are incredible for pediatricians. I used to take my daughter to the woodbury Urgent and the care there was horrible. she was misdiagnosed with a pretty MAJOR misdiagnoses, and the front desk ladies treat you like second class citizens. I love Urgent care Woodbridge and recommend them to anyone. Stick with Woodbridge off Barranca! NOT Woodbury!

I will start out by saying, the facilities are quite nice. Clean, new, sterile, civilized…
That being said, worst experience ever. I saw a nasty PA who dismissed my concerns and spoke down to me. After my complaints were dismissed I left with no diagnosis. The next day I took myself to the ER and I ended up in the hospital for a week stay with pancreatitis and needing my gallbladder removed immediately.
Needless to say, I don’t feel the care is up to par, if you need anything other than a quick zpack for a cold… GO ELSEWHERE.

DO NOT VISIT THIS URGENT CARE.
They bill as a doctor’s office — NOT AS A URGENT CARE. So if you have a $ 40 physician co-​pay, you will pay that instead of a $ 25 urgent care co-​pay. This is misleading and wrongful.
The services are fine, I had no wait time, but it is principally wrong to visit a facility thinking one thing but billed for another.

I must say, this is the BEST Urgent Care experience I ever had, Yes I have been to urgent care many time, Emergency room and this is by far the best, warmest, caring people here. Long story short, I got a big 2″ deep bloody cut on my leg which I needed stitches. I went to this Urgent care and My check-​in was quick and easy got into a room quickly and I remember Dr. Molly I believe made sure I was comfortable and numbed me up pretty good, which it did. She made sure I was not feeling any pain before working her magic with 6 stitches. Her helper was explaining the whole process of this and saying this is like the prefect stitching to really minimize scaring. I am in a nervous wreck where I was hyperventilating and my hands were getting numb. The 2 made sure I breath right and calmed me down quickly and in no time the operation was done! It was painless, very comforting doctors who treated me very well. First time walking out Urgent Care happy :) Now I don’t have to go back to work and relax.
THANK YOU !! Hoag Urgent Care !! Shout out to the entire team there !! Keep up the great work.

Very very unfriendly, unprofessional, mean place to go. Lack of experience, no bedside manners. Very rude doctors.

Everyone was friendly. Super fast service for a random Wednesday night and they took my insurance. Sinus infection, yay!

My daughter was admitted and they are friendly enough but they seem to lack experience. My daughter had a fever and stomach issues and she was shaking a little. they pretty much didn’t know what to do and told us to either ride it out or send her to the ER. The next morning our pediatrician saw her and knew in one minute what was wrong with her just checked the throat and ears. The diagnosis? hand foot and mouth disease. At least the ride it out suggestion provided by them was correct by luck of crap shooting diagnoses. But they did not know what they were looking at.