LORENZO BROWN, MD FACS

I’ve seen Dr. Brown twice now and have had a positive experience both times. When I made the initial office visit I found the staff to be efficient and accommodating while I was being scheduled. I even called for some help in getting there from Culver City without getting on the 405. Claudia was helpful and I got there without a problem and found parking to be fairly easy. Today I came in for a hearing test and the young woman, Gloria, who administered the test was extremely thorough and knowledgeable. It’s unfortunate that disgruntled people have brought down the ratings here when they’ve not even seen Dr. Brown and that’s who they’re evaluating. It’s sad that their experience with staff kept them away. He’s an excellent physician and I’d take my children to him for sure which is a testament to how I would rate him.

Called office today and asked 2 simple questions:
1. How much for an office visit to check my ear if I pay in cash?
2. How much to clean my ear if it needs it?
The woman who answered the phone gave me nothing but attitude and was extremely argumentative. She started out by reciting some stuff about insurance in a canned script. I stopped her and asked her again for the cash fee for a visit. At this point she insisted on my telling her if I had Medicare/​Medicaid or not, and refused to give me a price! I repeatedly asked her to give me a cash price and she repeatedly insisted I tell her if I had insurance or not. I said I had no insurance, and now could she please give me a price quote.
She started explaining why she needed to ask me these questions which no other ENT doctor had asked on the phone. I stopped her again. Said could she please JUST GIVE ME THE PRICE. More arguments! Unbelievable. At this point, I said if she did not give me a price quote, I was going to come in person to see the doctor and explain her attitude.
I got the price for an office visit! Now how much for a ear cleaning. Oh my, more argument. Long and short, she could not tell me if this was included in price or not, and if not, how much it was. She got all het up and put me on endless hold. Passive-​aggressive staff is not the way to handle new cash paying patients. My call was on 5÷16÷2016, at 10:05 am, in case doctor wants to know who it was. Sounded like an African-​American voice.
This is not rocket science. Its a ear cleaning. There are menus of services and they carry price tags. Pretty standard in the industry. I am dismayed by this level of non-​service. If this is the way you handle sales, I wonder what your level of service after I become a customer. Disgraceful! I read other reviews on Unilocal about staff being very rude. Fire this lot and hire new people!

Good doctor. Hard to find a good doctor now and days that accept medical. May God bless him and his family for helping patients in need. I get my ears clean. I drive from Long beach but worth it. I recommend Saturday appointments. There is less traffic on 405.

Staff is incompetent and failed to contact me for 2 ½ weeks after a hearing aid recommendation was submitted. Office manager was rude and told me she didn’t have time to address my concerns and was dismissive. Bottom line, I didn’t appreciate the ghetto attitude from someone in charge. Stay away from this mess of a dr’s office. Customer is not king here and «attitude» prevails.

Dr. Lorenzo Brown is an amazing doctor.
Being referred here I was dreading the drive. However, Dr. Brown makes it worth the car ride. He is very compassionate about his patients and he greatly shows it by being welcoming, professional, and thorough with his exams. I felt very taken care of at his office and he is always there to help.
His staff is also amazing and extremely sweet. They call and confirm your appointments and even remind you of any copays. Seriously, who does that?! They’re the sweetest. I know a lot of offices that don’t call to remind appointments or copays, so this is like joy to my ears to hear a voicemail with a reminder lol
Going to this office you get the experience of communicating woth a doctor who is professional and is highly knowledgeable in his specialization. He is compassionate that I feel a lot of doctors now do not have. I Highly reccommend him!

Dr. Brown’s office staff is a reflection of him. VERY accommodating, helpful, friendly and exactly what you want to experience when you go into a doctor’s office. From the 1^st call to the office until we walked out after the appointment, the experience was efficient, professional and easy.
Dr. Brown’s bedside manner could not have been more accommodating to my elderly parents. My Mom (85) with Alzheimer’s had the appointment because of pain, difficulty hearing & ringing in her ears. As soon as the paperwork was completed we were shown to a room and seen by the doctor immediately. No long wait in the waiting room.
Dr. Brown was gentle, patient and made her feel right at ease. He went right to the problem, took care of it within 15 minutes with a procedure right there in his office, did not hurt her in the process and by this time, my dad (83) who has some dementia then decided he wanted Dr. Brown to look at his ears too! I inquired with the staff to see if he could accommodate another appointment (it was at the end of their day), they checked with the doctor and he said «sure».
We will definitely be back and also referring family and friends. Parking was easy, making an appointment was not a problem, office was clean and staff’s efficiency was great!

I was put off by the first impression of the office. When I called to try to schedule an appontment the lady on the phone acted like I was annoying her and wasting her time so I decided to take my child elsewhere. The lady that I spoke with lacked compassion, was unhelpful and seemed bothered that I was calling. First impression is everything and this guy may be a great doctor– but I will never know because of the rude lady on the phone.