Thrifty Rent A Car

Placed a reservation only to find out that when we landed, the place was closed! Then we try to cancel our reservation, only to be told that they can’t do it. They offered to reissue our reservation when they opened at 6am, but that would mean sitting at the airport for 5 hours when I have a wedding to be at in the morning. Will be using Avis from now on.

Got a. Last minute price of $ 46 a day for a Chevy Sonic through Priceline. There was a bit of a line but they processed everyone quickly. I got dinged an extra day for being 5 hours late (long story) but was happy with the car’s performance. Especially with the intense winds coming back. (Large part of the delay) one point of note. Priceline offered insurance at $ 11 that expired one hour prior to pick up. Thrifty offered it at $ 28. Ouch. I declined both.

Horrible experience, the in Airport counter person was rude, unprofessional and lied about available vehicles. We were told we did not have a reservation, I showed the woman at the counter my confirmation number. She said that they do not hold cars more than two hours and her records showed that our arrival time was 12:00. this may have been Pricelines error. I asked if she had a mid sides car available she said «no» this was not true, we discover several mid sized cars in the lot when we got the vehicle she’s rented us. She also said that she could not give us the Priceline price. We were given a full sized Dodge Pickup truck that was about 24 inches off the ground.

HORRIBLE after customer care… They refused to work with me on a billing issue since the transaction has already posted. all around crock of crap. This is what I get for straying from Hertz just for a lower rate. Get what you pay for.

OMG! Thrifty Is the worse rent a car place ever! And you think your saving money Noo! they will get you at the end. stay away! is not worth the frustration.

We paid $ 256.00 in full for this car via the internet… hotwire​.com My bf is home after returning the car and 3 weeks later, Thrifty charges him $ 499 in insurance and other fees that he never agreed to. *****AVOID Thrifty and Dollar Rental… research these companies as class action lawsuits for fraud have started.

Avoid this car rental at all costs. It is worth it to pay more somewhere else just to avoid this place. First, they give me a sticky car that smells putrid. I cannot drive it so have to get another car. Of course they are short staffed and so there is a long wait for this. They give me the next car that still SMELLS inside but I don’t want to wait longer so I think I;ll just drive with the windows down… even tho it’s in the 40’s outside!!! But, I start the car and the tire pressure warning light is on! So, I go back to the clerk and she tells me that it is NORMAL in Indiana for tire pressure warning lights to come on. Really??? Does she think I’m that stupid? So, I DEMAND a third car which they finally get for me. The whole process was 45+ minutes just to get the car and get out of there. Yuck. Stay away.

Worst place ever. I rented a compact car and was told I had to get a truck because «tonight a compact means a truck.» Excuse me!!! And not just any truck, and effing F150! I refused time and again and then finally left the line and got in line at Avis. After 30 minutes, the agent came I’ve and got me out of line saying that thrifty had decided they could rent me the compact that I rented in the first place.
Avoid at all costs. Pay double to avoid this crock’o’you-know-what!

Bumper was partially missing but I thought that was it. On the second day, we discovered the engine made a horriible sound and every time we slowed down, it sounded like we were dragging a bunch of junk behind our car. I would say, ¨Don´t use Thrifty¨ but we used Budget at IN airport last time we came through and they tried to charge us $ 300 for an upgrade we never asked for and it took six months for them refund us that money.
In general, most rental car companies are subpar and Thrifty is definitely in that group.
Good luck.

Awful!
We waited in line for an hour to pick up our already reserved car. Customer service was not only slow but unfriendly and inefficient.
Unlike Hertz car rental, if you prepay for gas but bring back the car with the tank mostly full, you don’t receive ANY reimbursement!
I would never recommend Thrifty Car Rental to anyone!

I arrived in Indy for a 6 day business trip on May 1. I wanted a compact car for fuel economy reasons, but were told there were no cars small cars available (even though it was a confirmed resv). They gave us a full size car at the same rate. We get to the parking lot, and it was full of compact cars… they could not give us a reason why we couldn’t get one of those. Getting to our rental, it had been smashed in the left front and the right mirror was busted. The car we were given had 25 000 miles on it and the tires were making a lot of noise. Didn’t think anything about it until the last day, when I looked at the tires and realized there were several ½ wide holes in the front tires, and the wear sensors were showing. Something was definitely wrong with this vehicle and the tire problems were reported to the check-​in person. My wife had left her GPS and camera in the vehicle, and we called them immediately upon getting home. They could not locate either item, and indicated the car had already been sent out. I wrote to corporate, and received nothing. My wife contacted corporate by phone, and they couldn’t care less. The staff in the Indy office is clueless.
As the other reviewers have stated — DO NOT DO BUSINESS WITH THEM! Or with Dollar at this terminal. I wrote this review solely to warn people that this organization (including corporate) apparently does not care about the safety of their vehicles. Renting a car with serious safety issues is too much. This will be my last rental with them period.

After having our flight canceled out of Indianapolis due to weather, we were able to catch a flight from Chicago. The «drop fee» this branch charged me to return the car to chicago was $ 300 plus $ 76 in taxes. $ 376 to return the car to chicago!!! Unbelievable! Of course this is their «policy and they can’t control the weather.» What awful customer service and loyalty from a terrible company. Turns out this branch is a poorly run franchise operated by Melrac LLC. DO NOT do business with this company or branch. We never will!

The experience was right out of a Seinfeld episode. Horrible… What good is a car rental reservation when they’re not going to have any cars waiting for you? My flight was on time, and they still didn’t have my car. The only other options they gave me were a 15 passenger van or a dirty compact car someone just got out of, instead of the midsize suv that I had reserved. I asked for a discount on the dirty car, but they only offered 8%, which is less than the difference to upgrade to the midsize suv in the first place. Luckily Alamo honored the rate that I had reserved through Thrifty. Not to mention that when I got to the airport, the sign directed Blue Chip members to the outside kiosk for a speedy transaction, but no one was at the kiosk! So by the time I made it back in, there were 5 people in front of me in line. After 2 hours of the rental nightmare, the Alamo guy helped me get the heck out of there.
I should have known this would happen… Dollar is run by the same company, and the last time I was in Indy I had made a reservation through Dollar. Because my flight was delayed, they cancelled my car reservation. Luckily they had cars that time. But I’m not going to fall for the Dollar/​Thrifty trap again.
Beware!

I will never rent from Thrifty again! We rented a car, and left the airport. I noticed that the tire pressure was low, so I stopped to fill it up. Turns out the tire had a nail in it. I returned the car, which they happily exchanged for another. They also happily hit me with a bill two months later for a new tire, loss of use, labor, etc. $ 267. They held me liable, even though the nail was in there before I even rented the car. I appealed, but that got me nowhere. So be careful when you fill out those scratch-​and-​dent sheets — if you are renting from Thrifty, you better make sure you gave covered every inch of that car (including the tires!)