Dollar Rent a Car

It was easy in and easy out. I didnt have to take a shuttle to an off site location and stand in a long line to get my car. The transaction only took about 5 minutes and I was on my way. Highly recommend dollar for your rental car needs in Indianapolis!

I have been using dollar for about 8 years. Almost always a great experience. Indianapolis counter is my favorite. Excellent serivce

I rent from Dollar every week when traveling to Indianapolis for business. Great customer service and nice cars with low miles.

Waiting half an hour and they were able to process 1 person who had to return to counter cause they messed something up

Had a rental reservation for a full size car for the 4 adults and our luggage. Dollar is now telling us all they have is a compact size car. Ludicrous customer service. Don’t rent from these losers.

I reserved a standard car from dollar at a low advertised online price at the Indianapolis airport on two occasions. The first time I was told that the only car available was an Xterra, a huge suv with terrible milage and handling. The next time I was told that I had to rent a pickup truck. When I complained I was told to read the rental agreement which stated that they would provide a standard car or LARGER. Under that theory they could rent you a moving van. I went to the next counter to budget rental and got a standard car. They told me that this happens all the time with dollar. Budget tried to match Dollar’s advertised price and did with just a few dollars difference. They also allow additional drivers at no extra cost. Beware Dollars bait and switch tactics.

We reserved a luxury car and when we got to the airport we were told none was available. We could have a Dodge 1600 he I truck or. Nissan Xterra small SUV. We chose the Xterra. The car was filthy. The windshield was difficult to see through due to the dirt. I can overlook that since the weather was cold and perhaps they don’t want to wash cars in cold weather. But the inside was dirty and had shoe prints on the dash and a bunch of dirt on the rear floor mats. Plus other rental companies had clean cars in their sections. We didn’t get a break on the price for not getting the type car we wanted and they tried to scare us into taking additional insurance. We will. NEVER rent from dollar again.

Do not ever rent from these idiots. Flight was delayed and even though I’d prepaid for a car they gave them all away. Leaving me with the awesome choice of giving up what I’d paid or paying for an upgrade I didn’t want. To make it even worse, the female person that helped me (calling her lady would be a rude to all other women) was completely rude, unhelpful and lied to me about the coverages I needed.

Customer service was deceitful and complaints to management were uneventful. After speaking with the manager, it was communicated to me that I was in the wrong and her representative would never do anything as I was describing. Therefore, she did not work with me to come up with a compromise to the problem. To me this in NO WAY lives up to the idea of customer care and consideration.
As a new customer to how car rentals work (never rented a car before in my life) and insurance plans, I put full trust in the customer representative. I clearly stated nothing extra. He continued on with the transaction knowing very well that I was being charged extra. It was my mistake for not reading closely to what I was signing or paying attention to the price difference. He sped through the process without informing me in detail the insurance coverage. To add to to the deceitful salesmanship, I asked if it would be any extra money to add an additional driver. He said no it would not. With astonishment, I repeated «Seriously, it would not be any extra money to add a driver!» I specifically remember restating what he told me because I thought it would be extra money and I was excited that it would not. Later I found out that it was extra money. He gave me false information.
When I took my complaint to the corporate headquarters she was very apologetic, listened to my problems, and was very explanatory regarding how the insurance purchase works when renting a car. I felt as though she was empathetic and did everything she could to help me out. Unfortunately, since the Indianapolis Airport Dollar Car Rental is independently owned, she could not do much to help with either a reimbursement or free rental the next time (although I would not want a car from them again anyway).
I did not conduct research on the company before purchasing this rental through Expedia. I see now that their rating is extremely low on customer service and a variety of other things. I will now add to the common feedback!
I will NEVER rent from Dollar Car Rental again and I would highly recommend that you choose another company to patronize.

On my recent trip to Indy, had to book a last minute rental. Dollar was the way to go. Easy online booking. My flight got in a bit later in the evening, but it helped not to have a line. Other than the nice lady in front of me (that apparently had not rented a car in her life) I was in the vehicle and on my way in no time.
Vehicle return was easy — watch out tho since the new Indy airport doesn’t really have a close gas station. May be easier to do a pre-​pay tank until they build more stuff around the new exit/​terminal.

On 11÷5÷11 at about 12:30 PM, I rented a car from the surliest, nastiest «customer service» rep I’ve ever encountered in my life. In addition to all of the rudeness, I had reserved a compact car and had my choice of a mini van or a freaking Crown Victoria.
Perhaps the idiots who run this business can do some analysis as to how much bad will they create trying to shove supplemental insurance down your throat.
I will never rent another car from Dollar again the rest of my life. Thanks for the warning folks.